Zendesk Suite
ZendeskReviews from AWS customer
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Customer support ticketing, live chat, self-service knowledge base, chatbot, reporting & analytics.
What do you like best about the product?
Unified ticketing across email, chat, social
✅ Easy to integrate with CRMs like HubSpot
✅ Clean agent interface
✅ Powerful automation and triggers
✅ Useful help center and community forum
✅ Easy to integrate with CRMs like HubSpot
✅ Clean agent interface
✅ Powerful automation and triggers
✅ Useful help center and community forum
What do you dislike about the product?
Reporting and dashboards need customization
Some latency in chatbot response
Some latency in chatbot response
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all our customer support interactions — from email, chat, social media, and even calls — into one unified platform. This solves the issue of scattered communication and ensures no customer query is missed.
Zendesk Performance and Uses
What do you like best about the product?
It's very user friendly and easy to use the dashboard
What do you dislike about the product?
Some options on the zendesk are little confusing and unable to understand it's work easily
What problems is the product solving and how is that benefiting you?
In my organization it's was used for the customers escalations handling and tickets handling. It reports dashboard is awesome with that we cand work on most of tickets and escalations points easily
Seamless Experience
What do you like best about the product?
I really love how I can manage all my tickets seamlessly now. And also, as a freelance developer, it's something that I always use on my projects, especially where a recurring customer support system is required. Highly recommended. Its easy to implement and provides a whole lot of features.
What do you dislike about the product?
Maybe a user guide video should also be introduced instead of a written guide.
What problems is the product solving and how is that benefiting you?
It helped me in setting an automation system for replying to the basic questions and queries with an automated response and later when the lead gets convereted, a live chat support system is a crucial thing that has been resolved by this.
Best for IT Support Desks
What do you like best about the product?
Its on Cloud Only ,no on premise versions (SaaS-only).
Easy to use
Customer support is available more for premium users
It is daily used by organizations
Features are vast
Easy to use
Customer support is available more for premium users
It is daily used by organizations
Features are vast
What do you dislike about the product?
Cost is high when scale up happens and team size increases.
What problems is the product solving and how is that benefiting you?
It benefits by centralize and streamline all interactions
it improves response time and sla adherence through automation
it improves response time and sla adherence through automation
A feature rich chat support tool
What do you like best about the product?
Reporting panel and customised reports, chats supports and hints etc, their approach towards AI, simple and easy to setup. easy integration with lot of frameworks. This make customer support work easy.
What do you dislike about the product?
not find any dislike but prices may be factor for that but their feature justifies that
What problems is the product solving and how is that benefiting you?
Its insights, simple user interface, triggers all benefits in terms for understanding customer behaviour .
Streamlined Customer Support with Great Integration Options
What do you like best about the product?
Zendesk offers an intuitive dashboard that helps streamline ticket management across email, chat, and social channels. I especially like the automation tools and the ability to integrate with CRMs, Slack, and other platforms, which makes workflow smooth and efficient. The knowledge base and self-service features are a huge plus for reducing repeat queries.
What do you dislike about the product?
The pricing can feel a bit high for small teams or startups. Also, the reporting tools, while useful, could be more customizable. Occasionally, there’s a slight delay in syncing across channels, which affects response time, this what I personally feel.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize all customer interactions—from email, chat, and social media—into one unified workspace. This eliminates the confusion of switching between platforms and ensures no query is missed. It has improved our team’s response time, reduced customer complaints, and allowed us to offer 24/7 support using automated replies and a helpful knowledge base. The result is a smoother workflow, happier customers, and better team collaboration
Zendesk Support Suite: A Powerful Help Desk with a Premium Price Tag
What do you like best about the product?
What I like best about Zendesk Support Suite is its ability to unify customer interactions across multiple channels—email, chat, phone, social media, and more—into a single, streamlined interface. This omnichannel approach makes it incredibly efficient for support teams to manage conversations without juggling different tools. Its automation capabilities, powered by AI, are another standout feature, helping agents save time through smart ticket routing, canned responses, and workflow triggers. The platform also offers robust analytics and customizable dashboards, which provide valuable insights into team performance and customer satisfaction. Additionally, Zendesk’s extensive integration library and open API make it highly adaptable to various business needs, while its mobile-friendly design ensures agents can stay productive on the go. Overall, it’s a comprehensive and scalable solution for businesses aiming to deliver top-tier customer support.
What do you dislike about the product?
What I dislike about Zendesk Support Suite is its relatively high cost, which can be a barrier for small businesses or startups. Many of its most valuable features—like advanced reporting, custom dashboards, and deeper integrations—are locked behind higher-tier plans, making the entry-level options feel limited. Additionally, the quality of Zendesk’s own customer support has been criticized by users, with reports of slow response times and generic replies that don’t always resolve issues effectively. The platform also has a steep learning curve, especially when setting up complex workflows or navigating its extensive customization options. Some users find the ticketing system lacks flexibility in organizing and tracking customer interactions, and occasional performance issues or downtime during peak hours can further disrupt operations. These drawbacks make Zendesk less appealing for teams seeking a more affordable, hands-on, and intuitive support solution.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is designed to solve several key challenges in customer service and support operations. One of the main problems it addresses is the fragmentation of communication channels—by unifying email, chat, phone, and social media into a single platform, it helps teams manage customer interactions more efficiently. It also tackles slow response times and inconsistent service quality through automation tools like ticket routing, macros, and AI-powered suggestions, which streamline workflows and reduce manual effort. Additionally, Zendesk improves visibility and decision-making with advanced analytics and reporting features, allowing managers to monitor performance and customer satisfaction in real time. For businesses, this translates into faster issue resolution, improved customer experiences, and more scalable support operations—all of which contribute to higher retention and operational efficiency.
Zendesh Support Suite / Zendesh CRM Tool
What do you like best about the product?
Honestly, a great experience already had with the Zendesk Support Suite as the minimilastic view with all the necessary navigation on the go and at an ease accessibility function.
What do you dislike about the product?
Sometimes slow loading and lagging issues but the same is very rare.
What problems is the product solving and how is that benefiting you?
The Suite we are using in the agency is basically for Live Chat interaction with CXs, Raw Data extraction for the users, Knowledge base feed, Social Media Complaints.
Zendesk has been very helpful but recently I have gone through some issues with Mars etc
What do you like best about the product?
Requester identification from their previous contacts
What do you dislike about the product?
Sometimes working with multiple tickets Zendesk fails and lags
What problems is the product solving and how is that benefiting you?
Creating a quick ticket filling the issues and the side lines
IT analysts and application support, in Jira Admin, confluence admin, PMED,PMEX QMS admin
What do you like best about the product?
it is more frequent and customer support, number of features
What do you dislike about the product?
ease of use ese of implementation ease of integration
What problems is the product solving and how is that benefiting you?
it is help to reduce all the Major problem
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