Zendesk Suite
ZendeskExternal reviews
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More than a chatbot company...
What do you like best about the product?
Ultimate team helped us to achieve and surpass our goals at Sunrise with their talent, professionalism, readiness, and most importantly their very kind and humane attitude which is priceless in our digital environment. Everybody on the team is technically very competent and always ready to help, also very accurate regarding deadlines and deliveries. The usability and easiness of the platform are impressive, especially in terms of conversation design tools and UI.
What do you dislike about the product?
My only complaint was about reporting and filtering capabilities of the platform, which can be improved for custom requirements. But Ultimate team was more than ready to fill in those gaps with personalized reports and dahsboards, which was awesome.
What problems is the product solving and how is that benefiting you?
Ultimate is more than the chatbot tools they offer: Their conversation designers helped us to create and constantly improve our flows, and their analysts helped us to identify and fix pain points to improve our KPIs.
Prompt support
What do you like best about the product?
The design is easier to navigate and everything we need is in the service.
What do you dislike about the product?
I can't think of anything that I dislike about Zendesk support suite.
What problems is the product solving and how is that benefiting you?
Receiving and attending to issues from our users
it's an easy platform to use
What do you like best about the product?
easy to use, so i can do a fast for study about zendesk suite.
What do you dislike about the product?
is for zendesk explore, cause when we query data, the data will be show in zendesk in 1 refresh hour
What problems is the product solving and how is that benefiting you?
problem is when we use messaging live-chat, there's no SLA
Robust Support System for Enterprises
What do you like best about the product?
Zendesk provides many tools to support organizations to provide support to customers. It also allows for users to be able to obtain support via various channels (email/knowledgebase/chat/etc).
What do you dislike about the product?
Some third-party integrations are still quite buggy and lack features (Slack/JIRA). Zendesk's reporting system also needs a lot of work and should be easier to use.
What problems is the product solving and how is that benefiting you?
They provide an all in one tool for support organizations. It lessens the burden on support organizations in that they don't require 3 or 4 different systems to provide support.
Great support tool.
What do you like best about the product?
I enjoy the social plugin the most as it allows multiple support fuctions.
What do you dislike about the product?
So far didnt find anything we disliked. Enjoying the support
What problems is the product solving and how is that benefiting you?
The support is solving being able to connecting to multi cross platforms.
One Happy Customer!
What do you like best about the product?
ZenDesk is easy and intuitive. Their support is excellent.
What do you dislike about the product?
I wish that ZenDesk had a built-in asset management system. I understand that it's not part of helpdesk.
What problems is the product solving and how is that benefiting you?
We were looking for an employee-support system for 600+ users. It needed to easily support remote employees around the world. ZenDesk did that out of the box.
A quick satisfactory experience
What do you like best about the product?
The ease of customization and creation of fields, as well as the integration of Explore, make Zendesk a powerful tool, both for customer support and for data measurement, and how to get there, through the analytics that the tool provides.
What do you dislike about the product?
There could very well be a native integration of Zendesk with Tableau, or a consumable API directly with the main tools in the market. Explore is suitable for when there is a community at work that uses Zendesk, but when there is a need to integrate the data with other areas of the company, this is problematic.
What problems is the product solving and how is that benefiting you?
Zendesk today enables the direct integration of regulatory and consumer channels, allowing responses to both the regulatory entity, regardless of the channel, and the end customer.
Zendesk Review
What do you like best about the product?
Our org has been using Zendesk for more than 5 + years and it has provided the infrastructure our team needed to succeed.
What do you dislike about the product?
The New Reporting portal Explore is very cumbersome and old Insights was much easy to configure and customize.
What problems is the product solving and how is that benefiting you?
it is our primary CRM for tracking and resolving production incidents. It allows us to run metrics to better customer SLAs.
It is a very robust tool that allows for an infinite number of creations and support workflows.
What do you like best about the product?
The methodology used in the development of the tool is what I like the most. There is a standardized logic behind it, which allows for quick learning to configure different functionalities. The possibility of using categorization in different places is also perfect and makes the items visually more organized for the agent.
What do you dislike about the product?
The chat API. It is not as elaborate as the ticket API. I miss a unified endpoint that lists each chat (without its message history) and provides the same indicators found in Zendesk Explore, just like it happens in the ticket API.
What problems is the product solving and how is that benefiting you?
My latest contacts were to obtain support on chat and macro APIs. This is very important for the development of the company's internal projects, as well as for the automation or reduction in the configuration time of the Suite.
Zendesk support
What do you like best about the product?
Adds easy to use chat widget with answer bot and personal help.
Bot can add additional information over FAQ.
Personal is competent and friendly
Summary gets send to your email for reference
Bot can add additional information over FAQ.
Personal is competent and friendly
Summary gets send to your email for reference
What do you dislike about the product?
Previous support tickets are still accessable after they have been resolved. This leads to a bit of a mess in the chat field.
Wait time for getting a support agent
Wait time for getting a support agent
What problems is the product solving and how is that benefiting you?
I used it to solve a specific sync error between HubSpot and Zendesk and got a competent agent who helped me quickly.
The bot can also add information that is not in the FAQ
The bot can also add information that is not in the FAQ
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