Zendesk Suite
ZendeskExternal reviews
6,544 reviews
from
and
External reviews are not included in the AWS star rating for the product.
great app, covering all aspect of customer service needs
What do you like best about the product?
email to case functionality, esasily connecti to other apps using customized API
What do you dislike about the product?
need to be doing less calculation in fields comparing with SF
What problems is the product solving and how is that benefiting you?
solving customer complaints that Chinese letters are not working in Side Conversations, this helps the company continue the business operations.
Agent helped perfectly
What do you like best about the product?
Agent was very responsive to my questions and helped a lot
What do you dislike about the product?
Not much to dislike. I didn't like that there was no live chat
What problems is the product solving and how is that benefiting you?
Zendesk support helps me find where the menu items arw
Easy to use
What do you like best about the product?
Provides real-time response on the inquiries
What do you dislike about the product?
I can't think of anything as it perfectly fits the work that needs to be done.
What problems is the product solving and how is that benefiting you?
It provides quick result about sensitive inquiries.
Stable, useable, expensive
What do you like best about the product?
Brands is great option that gives us support different products by same agents team.
What do you dislike about the product?
Chat functionality is poor.. We don't need some features but still have to pay for them in Suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite allows you to solve multi-brand product support. Implement convenient integration with external services.
Excellent tooling to build a support system
What do you like best about the product?
Ticket management, and the ability to integrate a support widget very easily into your web app.
What do you dislike about the product?
I think there are too many "editions" of Zendesk, making it a bit confusing as to what pricing model you need based on the features you use.
What problems is the product solving and how is that benefiting you?
Centralizing the support ticketing
Quick and helpful!
What do you like best about the product?
The agent I spoke with was kind and efficiently pointed me to the resources I needed
What do you dislike about the product?
I had to wait several hours for a response, but this was not a problem
What problems is the product solving and how is that benefiting you?
They are helping me understand what I cannot do with the widget. They helped me determine my ability to hide and reposition the widget. This saved me time searching for solutions on my own.
Simple to start
What do you like best about the product?
Fairly easy to get started and implement Zendesk. Easy to onboard agents.
What do you dislike about the product?
It was a challenge to further configure/optimize Zendesk. Their KB articles were not always the best, and our implementation consultant experience was underwhelming.
What problems is the product solving and how is that benefiting you?
A unified support solution that integrates easily with other tools our org uses.
Zendesk has been accompanying and assisting me for years
What do you like best about the product?
He is complete! I feel that it gives me the confidence to create solutions for demand distribution, providing faster and more effective service, delivering a good experience for our customers and partners, and facilitating the work of our team. I can clearly track all the numbers we need to monitor and based on that make more accurate forecasts. Zendesk never disappoints me, I know they will be even more amazing.
What do you dislike about the product?
There are only disadvantages if the company limits itself to the contracted plan and the necessary service package for what it needs. Of the 3 companies where I worked with Zendesk, it met and meets all the needs, as long as the correct contract is made. It's worth it!
What problems is the product solving and how is that benefiting you?
Storage of call history in a practical way, with the measurement of various indicators, metrics, and processes. We are benefiting from a better view and monitoring of the team and our customers and partners, above all, doing everything in a practical way, optimizing time and labor.
Zendesk to Gladly experience
What do you like best about the product?
The part where you can put the ticket on hold or pending or you can filter out.
What do you dislike about the product?
The identification of the aging tickets.
What problems is the product solving and how is that benefiting you?
better queueing process in terms of finding the tickets and assigning them to a rep.
Support was GREAT
What do you like best about the product?
Quick to resolve. Very personable! Exceeded my expectations.
What do you dislike about the product?
Nothing I can think of that I disliked. Very accessible!
What problems is the product solving and how is that benefiting you?
Handing account contributor/admin profiles so we can have our team set up and ready to go!
showing 1,941 - 1,950