Zendesk Suite
ZendeskReviews from AWS customer
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Used Zendesk in multiple roles and love it
What do you like best about the product?
I love explore and the way you can report on everything. I use this to help our business grow.
What do you dislike about the product?
You can report on solved tickets but I would like to report on responses also to really manage performance.
What problems is the product solving and how is that benefiting you?
Streamlining customer communication
Very attentive support and well outlined onboarding. Intent recognition quite impressive
What do you like best about the product?
Whenever we need advice, we receive very helpful support in our Slack. The onboarding was quite extensive and setting up custom API integration was great because we got in touch with the engineers.
What do you dislike about the product?
Not everything we learned is accessible in the help centre, and the custom API integration seems quite unfinished still. For example, error logs for the integration would be helpful, including request payloads.
What problems is the product solving and how is that benefiting you?
Customer routing on our chat live channel. Also provide better self-service options for customers that can provide data-driven insights into their support queries.
Highly capable CHAT AI
What do you like best about the product?
It is the third-party service that handles chatbots.
What do you dislike about the product?
I don't have any such dislikes as Product from Ultimate is efficient.
What problems is the product solving and how is that benefiting you?
Chatbots are reducing the number of agents those who need to address the customer problems
Ultimate virtual assistant
What do you like best about the product?
Ultimate offers businesses a multilingual aspect for different end users
What do you dislike about the product?
Ultimate would benefit by having a bigger presence in event in EMEA
What problems is the product solving and how is that benefiting you?
Smart routing and ticket deflection are one of the common requests we come across and Ultimate takes care of them.
Excellent CRM program, the best!
What do you like best about the product?
Very easy to use, I tried so many CRM programs, and Zendesk, is very easy to use, and customer service is excellent
What do you dislike about the product?
I don't have any downsides at all. I like everything about the program
What problems is the product solving and how is that benefiting you?
I needed help. acheive my password, they were very quick and helpful
Zendesk support is really helpful
What do you like best about the product?
It helps with your daily routine well and provides support easily.
What do you dislike about the product?
None so far. Everything is okay with handling the Zendesk Suite.
What problems is the product solving and how is that benefiting you?
Dealing with lesser tools and its integration with other apps is great.
I got the answer I needed!
What do you like best about the product?
I received an immediate (automated) response with a suggested answer.
After reaching out to clarify my question, a support team member provided updated information right away.
The specific feature I inquired about was not yet available, but on the current road map for this year.
After reaching out to clarify my question, a support team member provided updated information right away.
The specific feature I inquired about was not yet available, but on the current road map for this year.
What do you dislike about the product?
Nothing so far. I am pleased with my experience.
What problems is the product solving and how is that benefiting you?
Helping our support team to manage our customer requests for historical archiving and search reference.
We are able to easily access previous tickets to find both related and unrelated issues.
We are able to easily access previous tickets to find both related and unrelated issues.
Top class API to help integrate with user data to make ops lives easier
What do you like best about the product?
Our favorite feature of Zendesk has been the robust API to help us integrate with our core API to help make operations lives easier. When phone calls come in, we can know who is calling, who their account manager is and more.
What do you dislike about the product?
The more that we tend to add into the product from an App and integration perspective, we do see load times suffer a bit which can be a light burden or issue for our ops teams
What problems is the product solving and how is that benefiting you?
Allowing us to have an all in one CRM platform for customer service, phone support, email support, help center, integrating with a ton of our other tools, and a robust suite app that supports integrations with most of our other tools.
Best Ticket System you can get!
What do you like best about the product?
Been using Zendesk since 2011, and it has helped our business so much! We have been able to stay in top of out clients needs.
What do you dislike about the product?
I don't know of any downside to using Zendesk.
What problems is the product solving and how is that benefiting you?
We are desktop support IT business. It has helped us keep organized and helped us respond faster to our clients
Issue resolved quickly!
What do you like best about the product?
We recently experienced an issue that caused a login prompt for each new ticket we opened. Sarah Zapanta was quick to help us and provided a solution. We really appreciate the quick resolution!
What do you dislike about the product?
There isn't anything that I can think of for this particular issue. Our expectation is that our requests are handled in a timely manner and a resolution is offered, both of which occured in this situation.
What problems is the product solving and how is that benefiting you?
Zendesk is allowing us to help our customers efficiently, along with providing us with tons of reporting options to increase our efficiency in coaching our agents and identifying areas of improvement.
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