Zendesk Suite
ZendeskReviews from AWS customer
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It is a good tool for managing work related reports and data
What do you like best about the product?
It is most organized and easy understand tool.
What do you dislike about the product?
Sometimes it takes a little longer time to open the data.
What problems is the product solving and how is that benefiting you?
They enhancing the chatbots. It minimises a lot of work.
Extremely Awesome
What do you like best about the product?
Easy to acknowledge Tickets and user friendly too
What do you dislike about the product?
Nothing, Everything works Good and user friendly too
What problems is the product solving and how is that benefiting you?
Easily solving queries.
A Scalable Platform for Customer Service Excellence
What do you like best about the product?
Zendesk is a user-friendly customer support tool that brings all communication email, chat, calls, and social media into one platform. It saves time with features like automation and macros, offers useful reports to track performance, and allows customization to fit different team needs. It also connects easily with other tools like Slack and Shopify, supports self-service options like FAQs, works well for both small and large teams, and provides secure, mobile-friendly access for agents on the go.
What do you dislike about the product?
In my experience, Zendesk is a solid tool, but it does have a few drawbacks. It can be a bit overwhelming at first, especially when trying to set up or explore advanced features. Some of the more useful options—like detailed reporting or deeper customizations—are locked behind higher-priced plans, which can be limiting. I've also noticed occasional lags, especially when there’s a high volume of tickets. The reporting is helpful but takes time to fully understand. Also, when technical issues come up, Zendesk’s own support team isn’t always quick to respond.
What problems is the product solving and how is that benefiting you?
For me, it’s made handling tickets much smoother and more organized. The automation features help reduce repetitive work, and the reporting tools give helpful insights into performance and areas to improve. Overall, it improves response time, boosts productivity, and makes the support process more efficient and customer-friendly.
A Powerful and Easy-to-Use Customer Support Platform
What do you like best about the product?
Zendesk Support Suite helps us manage customer inquiries from our website, email, and social media in one unified dashboard. For our e-commerce operations, quick response times are critical—and Zendesk’s automation features like macros and triggers help us handle high volumes efficiently. It also integrates well with our order management system, making it easy to track and resolve customer issues fast.
What do you dislike about the product?
While Zendesk Support Suite is very efficient overall, the pricing can be a bit steep for small or growing e-commerce businesses. Some advanced features like detailed analytics or certain integrations are only available in higher-tier plans. Also, the mobile app could be more responsive—it sometimes lags when handling tickets on the go.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions from multiple platforms—email, chat, and social media—into one place. This eliminates the confusion of switching between tools and ensures that no customer query is missed. For our e-commerce business, this means faster response times, better customer satisfaction, and a more organized workflow for our support team. It also helps us monitor team performance and identify areas for improvement through detailed analytics.
Zendesk Support
What do you like best about the product?
Zendesk Support suite is favoured for its integrated, omni channel approach to customer service.
What do you dislike about the product?
A common dislike about Zendesk Support suite is that it can be complex and overwhelming.
What problems is the product solving and how is that benefiting you?
Zendesk Support suite is used by business to manage and improve customer service interaction across multiple channels.
Easy to use and trust
What do you like best about the product?
the thread feature in emails is great for keeping track of conversations
What do you dislike about the product?
I dislike possibly the UI. It seems older
What problems is the product solving and how is that benefiting you?
It helps me connect to support as soon as i need it
Zendesk Support Suite Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified interface that brings together email, chat, social messaging, and voice in one place. The automation tools, customizable ticket workflows, and powerful reporting features significantly improve agent productivity and customer satisfaction. It’s also easy to integrate with third-party tools and CRMs, which makes it a flexible solution for various support needs.
What do you dislike about the product?
Certain advanced features are only available in premium plans, which might not be financially viable for smaller teams or startups
What problems is the product solving and how is that benefiting you?
I use Zendesk Support Suite for integration purposes as a developer, working on custom solutions tailored to one of my client's support operations.
Zendesk is pioneer in customer service that provide many other features as well
What do you like best about the product?
Zendesk is easy and convenient option for anyone who is not familiar with CRM tools. It ensures you get timely notification when there is customer in line. Easy ticket forwarding system to send the concern to higher authority.
What do you dislike about the product?
I dislike the dashboard or UI of Zendesk. I believe it could be better because one can get confuse if there is chat and other tasks to do on the dashboard.
What problems is the product solving and how is that benefiting you?
Zendesk helps in providing top notch customer support. It helps in giving timely response and retaining customer. Updating the team about customer support concerns.
One Stop Customer Experience
What do you like best about the product?
AI features in Zendesk are amazing alongside with Zendesk CCas and a lot fo new features and the company is evolving to provide the best in class customer experience solutions to it's clients
What do you dislike about the product?
The reporting is bad, but they are getting better with realtime reporting and there are few limitations on talk for their voice which I think they shoudl definitely look at alternatives
What problems is the product solving and how is that benefiting you?
Zendesk solves a lot of problems for us in answering customer queries for B2B and B2C, lead generation, Reporting, Messaging, social and calls. We can write AI procedures to increase efficiency of agents and automation scope is also very high on Zendesk.
Great way to connect worldwide
What do you like best about the product?
You can connect worldwide. In my profile i can call worldwide to our vendors, banks, clients and it keeps a track as well for every call with recording for audit purposes and various categories as well.
What do you dislike about the product?
Reports and dashboards are difficult to download and view.
What problems is the product solving and how is that benefiting you?
Its recording all calls and emails which i use for audit purposes and improvements
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