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Zendesk Presentation was very well planned and coordinated. Great speakers
What do you like best about the product?
Ticketing system, knowledge base and it's easy to run most reports
What do you dislike about the product?
You cannot run live reports or history reports on agents use of time in the call queue
What problems is the product solving and how is that benefiting you?
It provides a history of customer calls and it is easy to send them KB articles and macros to quickly resolve tickets.
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Zendesk is the best
What do you like best about the product?
It has everything we need from a support perspective
What do you dislike about the product?
No complaints. We really enjoy using zendesk.
What problems is the product solving and how is that benefiting you?
It has our tickets and chats all in the same place. Also easy to collaborate cross functionally.
Great for Data Analytics and Efficiency
What do you like best about the product?
I like that there are routing abilities and grouping areas. I also thing that the use of AI will be great.
What do you dislike about the product?
There should be a sandbox where we can test things out before going live.
What problems is the product solving and how is that benefiting you?
We are able to track responses to our customers in a more concrete way.
Intriguing
What do you like best about the product?
The functionality, what can be integrated with zendesk as well as the utilization of automation through zendesk
What do you dislike about the product?
There isn't anything that comes to mind.
What problems is the product solving and how is that benefiting you?
Ease of access. It is nice that we are able to upload KBs for users to access before they submit a ticket
User Friendly
What do you like best about the product?
Simple and easy to understand and the features are awesome
What do you dislike about the product?
Limited characters you can write in the comment box.
What problems is the product solving and how is that benefiting you?
It help me organize my daily tasks
Helpdesk software at its best
What do you like best about the product?
Automations and integrations - deadly combination.
What do you dislike about the product?
Sometimes, basic features required paid integrations.
What problems is the product solving and how is that benefiting you?
Centralise csutomrer problems from various channels and address them in a unified way.
I am very disappointed using Zendesk Support
What do you like best about the product?
I had a pathetic experiuence with Zendesk. Their customer support appears lack of experience and knowledge needed to resolve problems in a professional and timely manner. I contacted Zendesk Support Staff everytime I ran into an issue, but the response or the trouble shooting was never so satisfactory. I am very disappointed because it impacted our business a lot.
What do you dislike about the product?
I dislike their support serive because they never helped me to resolve an issue, even they created a mess for me which ended up costing me a huge loss in my business
What problems is the product solving and how is that benefiting you?
It is solving the cutomer engaugement, but the support team is messing everthing.
Excellent platform for supporting your customers
What do you like best about the product?
Solid user experience, reliable, no downtimes, high customizability. Built-in knowledgebase, and good support for templates. Fair pricing, allowing to give access to a large team via light agents.
What do you dislike about the product?
Honestly, nothing. Maybe being able to track in detail the time spent on every customer would be a nice addon as we had to implement it by ourselves.
What problems is the product solving and how is that benefiting you?
Supporting customers via email. Typically providing technical support requests about our products (such as CKEditor 5).
Data analyst
What do you like best about the product?
Interesting, really enjoy that it can be used with other platforms to make my life easier
What do you dislike about the product?
Similar to other platforms & plugins available
What problems is the product solving and how is that benefiting you?
N/a
Zendesk - Helped Streamline Customer Service
What do you like best about the product?
Ability to assist users with customer service
What do you dislike about the product?
Emails do not look user friendly to outside Zendesk users
What problems is the product solving and how is that benefiting you?
Assisting users with written communication to clients
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