Zendesk Suite
ZendeskExternal reviews
6,544 reviews
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Highly capable CHAT AI
What do you like best about the product?
It is the third-party service that handles chatbots.
What do you dislike about the product?
I don't have any such dislikes as Product from Ultimate is efficient.
What problems is the product solving and how is that benefiting you?
Chatbots are reducing the number of agents those who need to address the customer problems
Ultimate virtual assistant
What do you like best about the product?
Ultimate offers businesses a multilingual aspect for different end users
What do you dislike about the product?
Ultimate would benefit by having a bigger presence in event in EMEA
What problems is the product solving and how is that benefiting you?
Smart routing and ticket deflection are one of the common requests we come across and Ultimate takes care of them.
Excellent CRM program, the best!
What do you like best about the product?
Very easy to use, I tried so many CRM programs, and Zendesk, is very easy to use, and customer service is excellent
What do you dislike about the product?
I don't have any downsides at all. I like everything about the program
What problems is the product solving and how is that benefiting you?
I needed help. acheive my password, they were very quick and helpful
Zendesk support is really helpful
What do you like best about the product?
It helps with your daily routine well and provides support easily.
What do you dislike about the product?
None so far. Everything is okay with handling the Zendesk Suite.
What problems is the product solving and how is that benefiting you?
Dealing with lesser tools and its integration with other apps is great.
I got the answer I needed!
What do you like best about the product?
I received an immediate (automated) response with a suggested answer.
After reaching out to clarify my question, a support team member provided updated information right away.
The specific feature I inquired about was not yet available, but on the current road map for this year.
After reaching out to clarify my question, a support team member provided updated information right away.
The specific feature I inquired about was not yet available, but on the current road map for this year.
What do you dislike about the product?
Nothing so far. I am pleased with my experience.
What problems is the product solving and how is that benefiting you?
Helping our support team to manage our customer requests for historical archiving and search reference.
We are able to easily access previous tickets to find both related and unrelated issues.
We are able to easily access previous tickets to find both related and unrelated issues.
Top class API to help integrate with user data to make ops lives easier
What do you like best about the product?
Our favorite feature of Zendesk has been the robust API to help us integrate with our core API to help make operations lives easier. When phone calls come in, we can know who is calling, who their account manager is and more.
What do you dislike about the product?
The more that we tend to add into the product from an App and integration perspective, we do see load times suffer a bit which can be a light burden or issue for our ops teams
What problems is the product solving and how is that benefiting you?
Allowing us to have an all in one CRM platform for customer service, phone support, email support, help center, integrating with a ton of our other tools, and a robust suite app that supports integrations with most of our other tools.
Best Ticket System you can get!
What do you like best about the product?
Been using Zendesk since 2011, and it has helped our business so much! We have been able to stay in top of out clients needs.
What do you dislike about the product?
I don't know of any downside to using Zendesk.
What problems is the product solving and how is that benefiting you?
We are desktop support IT business. It has helped us keep organized and helped us respond faster to our clients
Issue resolved quickly!
What do you like best about the product?
We recently experienced an issue that caused a login prompt for each new ticket we opened. Sarah Zapanta was quick to help us and provided a solution. We really appreciate the quick resolution!
What do you dislike about the product?
There isn't anything that I can think of for this particular issue. Our expectation is that our requests are handled in a timely manner and a resolution is offered, both of which occured in this situation.
What problems is the product solving and how is that benefiting you?
Zendesk is allowing us to help our customers efficiently, along with providing us with tons of reporting options to increase our efficiency in coaching our agents and identifying areas of improvement.
Response was quick and efficient this time. The suggestion from the tech worked a treat.
What do you like best about the product?
The support team is easy to contact. The interface is also easy to navigate. The best part though, was the response time and effectiveness of proposed solution.
What do you dislike about the product?
The only downside I would say is that there is no instant support available inside our Zendesk suite. If there was a quick chat option that we could avail to instantly use to ask query about small issues, would be even better.
What problems is the product solving and how is that benefiting you?
The availability of support when required makes the learning curve much easier. The confidence of knowing that there is help available when required, really lets us do our jobs more smoothly.
Its was a good system, but something were tooo rudimentary and hard to learn for the new agents
What do you like best about the product?
That a lot of the information was there, you just needed to click on the tabs to find it, also it was more like a emailing system, not too like a facebook chat
What do you dislike about the product?
that sometimes the macros didn't work well or appear cut off, but I guess that was something that our company had to fix at the time, that is why sometimes was slow
What problems is the product solving and how is that benefiting you?
It was solving our research of information about the customers that enter our customer service program, and that way we could reply in a more personal way to make them feel better
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