Zendesk Suite
ZendeskReviews from AWS customer
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Great product, but missing some small quality of life features.
What do you like best about the product?
It creates structure for even the most unstructured person like myself.
What do you dislike about the product?
Missing some featues like end user activity and more views per default
What problems is the product solving and how is that benefiting you?
We are able to monitor the workload and what type of workload that our employees are doing.
Makes it easier to move people around, to solve certain problems faster.
Makes it easier to move people around, to solve certain problems faster.
I will definetely recommend Zendesk to all my friends in different sectors and firms.
What do you like best about the product?
I like the chat, whatsapp integration over sunco and automessage system for segmented customers,easy to use, omnichannel system, new messaging options such as api call, new routing system(round robin) and great reporting.
What do you dislike about the product?
I dislike most in zendesk that no diffferentiation exist for brands in chat. Answer bot actions is not failing for Turkish anymore. THe Apı integration is new to Answer Bot. Thats great!
What problems is the product solving and how is that benefiting you?
It helps us communicate with your customers via different channels in a most affective way. .
Amazing experience, just need to simplify the reporting
What do you like best about the product?
Agent workspace is very user friendly and automation/triggers
What do you dislike about the product?
Reporting needs to be more easily accessed and editable
What problems is the product solving and how is that benefiting you?
Using zendesk as the primary source of all customer related inquiries And we'll be integrating ERP as well
The system has a lot of capabilities but some of them are not so intuitive to user
What do you like best about the product?
I like the help center and the search articles mechanism
What do you dislike about the product?
The bot is a bit limited with it's capabilities, although it is giving a good first reponse
What problems is the product solving and how is that benefiting you?
It gives me to use the bot for my customers and the help center for both internal and external use
Easy to use Zendesk
What do you like best about the product?
easy to use and not complicated and user-friendly My issues were sorted so easily and quickly the process was smooth and easy it help me to get my work done easily zendesk is so easy to use and the support team response is quick
What do you dislike about the product?
Things I dislike about zendesk are some times phones get disconnected and it takes longer to connect with customers
What problems is the product solving and how is that benefiting you?
it is helping us to connect with our patients and sorting their issues
Excellent all round product
What do you like best about the product?
Implementing the Zendesk Support Suite has been a massive improvement to the business and its operations. The suite has made emailing customers more streamlined for staff.
What do you dislike about the product?
No system is perfect and the Zendesk mobile app certainly holds itself to this. The mobile app needs a major overhaul. It doesn't have all features the desktop version has and isn't easy to use.
What problems is the product solving and how is that benefiting you?
Before implementing the support suite, work completion tracking was very difficult. The suite has provided a high level of visibility for work in progress/completed.
Zendesk Live Chat
What do you like best about the product?
The timely response, I was able to receive help within minutes
What do you dislike about the product?
I have no dislikes so far, I've heard the system can be buggy at times
What problems is the product solving and how is that benefiting you?
Generating a link without sending an email to the client
A flexible support solution with solid integrations
What do you like best about the product?
The knowledge base and support systems in place to help us when we need them are one of the best features in Zendesk. Having a team available to chat or via email is a huge relief, especially if things feel uncertain in setting up new systems. The community forums are always quite helpful as well.
What do you dislike about the product?
While it is definitely flexible to an extent, some of the features feel like Zendesk was built for enterprise-level companies first, with SMBs coming in second in terms of functionality. I'd love to see a bit more customizability within the dashboard itself similar to something like Gorgias or Reamaze.
What problems is the product solving and how is that benefiting you?
It's helping us build a shared ticketing system across a few different teams for ecommerce and support. On top of that, it has helped us build a custom knowledge base that fits our branding and our main site (thanks to some additional work from a third party).
Super Easy to Use!
What do you like best about the product?
The resources available when additional information is need are absolutely amazing.
What do you dislike about the product?
The only thing I can say I dislike is not know that resources are available to me.
What problems is the product solving and how is that benefiting you?
My team has become much more efficient because of the different tools available. Once I became aware of them, I was able to prioritize and implement.
Always helpful
What do you like best about the product?
The fast response time is great and make sit better for us that are in a hurry to get a customer help.
What do you dislike about the product?
That sometimes you are unsure what team to ask for help.
What problems is the product solving and how is that benefiting you?
When we have an issue with something being down or not working properly it is usually resolved very quickly so that we can get back to our customers in a timely manner.
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