Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk!! Simple and Easy tool - Support
What do you like best about the product?
The Support suite is well suited for all
What do you dislike about the product?
License Cost - the only reason why we find it difficult to expand.
What problems is the product solving and how is that benefiting you?
Client ticketing with SLA's Management was the best feature and that has always helped in ensuring the we reach out to clients in timely manner.
Automation in Zendesk is the best i have seen so far.
Automation in Zendesk is the best i have seen so far.
best helpdesk tool
What do you like best about the product?
ease of use, automation and fully configurable to the organisations needs.
What do you dislike about the product?
sometimes (like adding a phone number) help is not a 123 step.
What problems is the product solving and how is that benefiting you?
easy sharing between agents for full problem history. all tickets easy searchable. reports etc
Precise, On point, All the need in fingertips
What do you like best about the product?
The customer support is really helpful. They educates about the platform precisely and also clears all the doubt's on a Zoom call.
The CRM itself is a charm
The CRM itself is a charm
What do you dislike about the product?
A feature for spam ticket management is something which needs to be improved
What problems is the product solving and how is that benefiting you?
An easy way to interact with the customers and address their issues. Making our life easy
Thank you For quick Fix
What do you like best about the product?
The system gave me option to priorotize my task
What do you dislike about the product?
nothing...everything is perfect. I am happy with the service and tool
What problems is the product solving and how is that benefiting you?
You have detailed articles on each which helps to get to a quick resolution.
ZD review
What do you like best about the product?
Easy to use and it is also compatible with any tools. It is also easy to segregate or filters customers' concerns, with this, we have an option to focus on certain concerns if needed.
What do you dislike about the product?
Tickets are not automatically rerouted once it is missed by the recipient. There is a tendency that the concerns will take too long to be catered to and resolutions will be late to process.
What problems is the product solving and how is that benefiting you?
It helps us organize our tickets. Quickly resolved certain issues. Zendesk also allows us to manage our time in solving customers' issues. Segregation of tickets makes it also locates tickets that need to be followed up.
nimble platform that is super fast
What do you like best about the product?
ZenDesk is really good at doing what its needed for and what it is purchased for: it is fast, non flashy, quick on reports, alerts & searching.
What do you dislike about the product?
The user management and admin could use some improvement: there are processing that I need to do once or twice a month that are not at all intuitive when I need to do them again.
What problems is the product solving and how is that benefiting you?
Zendesk absolutely handles ticket management & help docs for my company's clients - it is faster and easier to use than SFDC ServiceCloud.
Zendesk better than the rest
What do you like best about the product?
I love the seamless real-time support I receive from their staff. The ticketing agent and call quality are superb
What do you dislike about the product?
Zendesk can be a bit pricey but they quality of their product makes it worth it.
What problems is the product solving and how is that benefiting you?
we use zendesk to support our customers using our software.
2 year+ Suite user review
What do you like best about the product?
The efficiency and organization of the dashboards provided (Marcos, Guide, Explore) for agents and me.
What do you dislike about the product?
Lack of support and setup help. Very generic answers usually end with an article link thrown at you. Had to hire an outside consultant just to understand all the setup intricacies.
What problems is the product solving and how is that benefiting you?
Agent staffing and ticket transparency
Answer to Question
What do you like best about the product?
A lot of available information is available to researchers.
What do you dislike about the product?
There is so much information that it is very difficult to find what is current information and to find answers to questions.
What problems is the product solving and how is that benefiting you?
I'm closing older tickets and wanted to stop emails going to cc'd users. There is no way to do this in bulk.
Zendesk was great but it has a lot to work on.
What do you like best about the product?
I like that Zendesk offers different communication channels for customer service agents and customers. I used it for email communication for more than a year, and I'd say it's excellent - with the macro feature and the organization of tickets. And for chats, it auto-generates a transcript that will later be sent to the customer.
What do you dislike about the product?
The thing I dislike about Zendesk is that it doesn't auto-sync conversations. When a customer sends an email and then chats at a later time, there will be multiple tickets generated.
What problems is the product solving and how is that benefiting you?
It solves the problem of having an organized space for tickets with different statuses. It's beneficial in the sense that we're able to monitor tickets that are nearing their due date or need follow-up.
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