Zendesk Suite
ZendeskReviews from AWS customer
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6,502 reviews
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Great platform
What do you like best about the product?
The ability to get granular with organizations' requirements
What do you dislike about the product?
Missing basic functionality. Nickel and dime
What problems is the product solving and how is that benefiting you?
Support customers
Courteous and patient, stuck with me to resolution.
What do you like best about the product?
Reps are very knowledgeable and courteous, they were patient with me and stuck with me until resolution.
What do you dislike about the product?
It took awhile to get them to understand the issue and at times took a long time to get a reply.
What problems is the product solving and how is that benefiting you?
Keeping track of issues, zendesk does great with auto replies, organizing my work and keeping me on my toes.
They answered all my questions and conduct me to the right path !
What do you like best about the product?
quick response time - it helps to build a reliable relationship with customers
What do you dislike about the product?
I'm not sure If I can answer to this since my experience was reallly good
What problems is the product solving and how is that benefiting you?
an issue related with ticketing
Zendesk review
What do you like best about the product?
They have easy-to-follow instructions on their help center. Setting up an account is also very easy.
What do you dislike about the product?
Some setup needs to be reauthorized or certain updates affect the platforms linked to your Zendesk profile.
What problems is the product solving and how is that benefiting you?
Getting the DMs/emails as tickets.
Best solution for our company
What do you like best about the product?
Zendesk is an amazing customer success software and we have used this tool for a complete 1 year.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
What do you dislike about the product?
The price of an enterprise plan is expensive for us.
What problems is the product solving and how is that benefiting you?
The ticket management solution offered by Zendesk is excellent, and it supports omnichannel engagement with customers.
Thankful for Zendesk
What do you like best about the product?
Zendesk customer serivce (John) is so helpful. They will go the extra mile to hop on a zoom to go step by step with you through all issues. Our comsters are also extremely happy with the service we are able to provide.
What do you dislike about the product?
The set up could be easier. However, support does so a great job at walking you through the pain points of setting up your zendesk system. They also will help as time passes.
What problems is the product solving and how is that benefiting you?
Zendesk has elevated our customer service and all communication with our community. It also offers wonderful reporting that can be used to better our overall business.
Easy to Administer
What do you like best about the product?
The admin portal is laid out to be easy enough to find the area you need to meet a business requirement
What do you dislike about the product?
Sometimes settings can be redundant and finding the right steps to accomplish a request can take you down a rabbit hole trying to find the right documentation from zendesk.
What problems is the product solving and how is that benefiting you?
Allows us to manage incoming requests from different channels and implement metrics on these requests quite easily.
Cost-efficient CRM that highlights reporting and volume management
What do you like best about the product?
Zendesk offers a variety of reporting metrics that are helpful in gauging the productivity of a team and the effectiveness of their work. Transferring tickets is easy to do with large numbers and keeping things organized is never an issue.
What do you dislike about the product?
I wish that Zendesk had real-time reporting integrated directly into their default reports. I enjoy creating dashboards, but I believe that real-time data should be available even outside of additional widgets.
What problems is the product solving and how is that benefiting you?
ZDS has helped to greatly condense the number of extraneous CRMs that my business had been using previously. ZDS has made the work much easier to track and monitor all from one command center.
Zendesk Review
What do you like best about the product?
The platform is easy to use and helps us in interacting members real-time
What do you dislike about the product?
The distribution of tickets. Like there's no system built in Zendesk to auto distribute the tickets.
What problems is the product solving and how is that benefiting you?
It's really helpful in the business since we used Zendesk before to interact with members especially in chats, and then we migrated to Gladly.
Chatting with a real person.
What do you like best about the product?
The most helpful thing is the ability to chat with a real person, not a bot.
What do you dislike about the product?
At first I was taken to a bot which was very frustrating. Once I was given a person to chat with, I was much more pleased.
What problems is the product solving and how is that benefiting you?
Solving the ability to communicate with my customers, which is extremely important to my business.
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