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Best Supportive App
What do you like best about the product?
-It is easy to use and get to know more about app everyday we use it
-It doest not require Tecnical knowledge to use it
-We can easly split us my work load and departments according to brands
-It made it very simple and easy to adapt
-It is the best app to support customer and because of that we started using frequently
- we can easily Integrate with other app like Intercome
-It doest not require Tecnical knowledge to use it
-We can easly split us my work load and departments according to brands
-It made it very simple and easy to adapt
-It is the best app to support customer and because of that we started using frequently
- we can easily Integrate with other app like Intercome
What do you dislike about the product?
The customer support is slow whenever we face issue an escalate it they respond bit late but appart from that everything is super cool
What problems is the product solving and how is that benefiting you?
By using Zendesk it is now easy to connect with internally and externally both ways
--We can easily make tickets and send it to other integrated apps like intercome
--It is almost bug free we rarely face any issue while working
--We can easily make tickets and send it to other integrated apps like intercome
--It is almost bug free we rarely face any issue while working
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Great software for support
What do you like best about the product?
It is easy to use, we really like that everyone can onboard and get started without training
What do you dislike about the product?
Lack of basic features such as a process automation layer. We need zapier for small things.
What problems is the product solving and how is that benefiting you?
Providing a good support experience
An easy to use, quite advanced ticketing system lacking a few minor things.
What do you like best about the product?
The macro-functions
The automations
The Triggers that are especially nice to use.
The automations
The Triggers that are especially nice to use.
What do you dislike about the product?
Handling of team members could be easier
An easy way to export the data from the basic report included in zendesk.
An easy way to export the data from the basic report included in zendesk.
What problems is the product solving and how is that benefiting you?
It helps us sort the incoming tickets into different teams depending on who they are from, also ranking them in urgency to solve.
We can then easily divide them up depending on what needs to be done in that ticket.
We can then easily divide them up depending on what needs to be done in that ticket.
One of the best CRMs
What do you like best about the product?
It is a beneficial and time-saver as it allows the user to manage the emails professionally. It will enable you to categorize the emails based on filters and provide Macros with a ready-made reply to enhance the quality of customer service and support different languages.
What do you dislike about the product?
the lack of text modifications like choosing the color ,etc.
What problems is the product solving and how is that benefiting you?
it helps in managing the emails and categorizing them based on priority and staus, like solved, pending, open, etc.
Zendesk Support Suite Review
What do you like best about the product?
I don't really like working with Zendesk
What do you dislike about the product?
The tickets don't update when customer responded on email
What problems is the product solving and how is that benefiting you?
You can Use Zendesk on answering emails but it's not user friendly as when you answer a ticket last month, you need to backread over all the conversations from the previous month so you can catch up on customer's response.
Ironically, terrible support, SMS features do not work, ZERO help or support
What do you like best about the product?
Zendesk is good for creating workflows, it allows for complex routing rules when routing chat to our support teams, and the scripting which pre-populates the responses is pretty good.
What do you dislike about the product?
Zendesk support is non-existent, which is ironic. We have been unable to use the prioduct for 60 days due to SMS delivery issues, over 90% of our SMS get rejected. And they won't help, call us, or support us in any way. STAY AWAY -- the worst support I've ever encountered.
On top, they keep billing us monthly for a product they does not work and they won't support.
Our $20,000 annual bill is going to $0.
We're moving to Twilio Flex. Do not make the mistake us using Zendesk for support, it simply doesn't work, and support is multi-channel, and they can't deliver SMS.
On top, they keep billing us monthly for a product they does not work and they won't support.
Our $20,000 annual bill is going to $0.
We're moving to Twilio Flex. Do not make the mistake us using Zendesk for support, it simply doesn't work, and support is multi-channel, and they can't deliver SMS.
What problems is the product solving and how is that benefiting you?
It's helping us manage thousands of email replies a month and we were using it for inbound SMS but it stopped working. We had to shut down inbound SMS which was working well.
Cheap but not customizable
What do you like best about the product?
It was a very cheap and quick support suite to set up. Their support was responsive.
What do you dislike about the product?
The customer facing portal was not customizable at all. It classed with our branding.
What problems is the product solving and how is that benefiting you?
Our customers were looking for a self service portal were they could see the status of their tickets. They also wanted to be able to open new tickets. This was a nice off the shelf product to attempt that.
Zendesk Performance Review
What do you like best about the product?
Zendesk Support tool is easy to use for customer support.
What do you dislike about the product?
So far I don't see any downside of the tool in handling customers concern.
What problems is the product solving and how is that benefiting you?
As na customer service representative this tool is a platform for us to get in contact with the customer to assist them with theri concerns.
Best software to manage clients tickets!
What do you like best about the product?
Zendesk is a very user-friendly application. You can organize and segment the ticket information pretty easily; all that information is visible to the team.
What do you dislike about the product?
I don't like that there aren't many tutorials online on how to use it properly or how you can use it more efficiently. I had to learn by using it and trying things until they worked fine.
What problems is the product solving and how is that benefiting you?
Zendesk helps us by delivering service to our customers who are facing issues with their products, also it helps us to track and manage the clients and connect all the information with the support team.
Zendesk Review
What do you like best about the product?
Organized UI, very easy to use and navigate
What do you dislike about the product?
Sometimes it can be a bit clunky, semi expensive
What problems is the product solving and how is that benefiting you?
Organizes customer tickets and internal tickets
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