Zendesk Suite
ZendeskReviews from AWS customer
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Good to have Support Tool
What do you like best about the product?
Zendesk's support suite is one of the best in the market, and I, as a user, was using its Email and Chat support, both of which had a good flow. The platform is self-explanatory and easy to use, making it easy to learn about by simply viewing its interface.
What do you dislike about the product?
Sometimes the tool used to lag a bit, but moreover it's a good tool
What problems is the product solving and how is that benefiting you?
Zendesk is solving a manual way of support via automation, it eases the efforts, it has a knowledge base which helps as a self-support to clients.
Awesome
What do you like best about the product?
It has a very fabulous & fantastic UI & easily navigate to all the required features, I recommend everyone should go through it if the are ever have used Zendesk before.
What do you dislike about the product?
As of now nothing, but yeah it can improve more in the future
What problems is the product solving and how is that benefiting you?
Specific Frontend Issue & easy customer support reach
CRM with almost everything you need
What do you like best about the product?
It’s ability to customise and specially the UI which is refreshing as compared to other similar capabilities CRM.
What do you dislike about the product?
The UI seems to be slow sometimes even with decent internet connection. But overall nothing big to dislike
What problems is the product solving and how is that benefiting you?
We have integrated our complex backend with zendesk UI to manager our customer and sites
Empowering Our Team with Seamless Support
What do you like best about the product?
We've been using Zendesk Support Suite for several months now, and it’s been a game-changer for our customer service operations. The interface is intuitive, the automation options are incredibly helpful, and it allows our team to stay organized and respond faster — without losing that human touch.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What do you dislike about the product?
The interface can be a bit complex for new users, and advanced customization options are somewhat limited. Pricing also adds up quickly as you scale. Support response times could be faster.
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer queries efficiently by centralizing communication across channels. It streamlines support, improves response time, and ensures no request falls through the cracks — boosting both team productivity and customer satisfaction.
Zendesk: Living Manifestation of Customer Service
What do you like best about the product?
Zendesk's ever evolving UI/UX provides a crystal clear clarity which not only meete an individual's business requirements but it helps users to improvise their work,
What do you dislike about the product?
Do whatever it takes to ensure Zendesk's game changing functionalities do not falter real time.
What problems is the product solving and how is that benefiting you?
Zendesk is the rapidly in the process of becoming the best and not one of the best.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
Quick, Efficient and Easy to Use
What do you like best about the product?
The most helpful things about Zendesk support suite is how easy to use it for the support agents after the initial setup.The implementation is also prettry straight forward and we can deploy it in an hour.
The customer support team uses it on a daily basis as they have to provide customer support for our shopify stores
The customer support team uses it on a daily basis as they have to provide customer support for our shopify stores
What do you dislike about the product?
Some of the downsides is that it can be complex for some people to setup initially
What problems is the product solving and how is that benefiting you?
We use it to provide support on various shopify stores that we handle for our clients via pre populated answers or live chat
Zendesk
What do you like best about the product?
Zendesk Support Suite makes it easy to manage customer conversations across email, chat, phone, and social channels—all in one place.
What do you dislike about the product?
Zendesk Support Suite can feel complex to set up, expensive for small teams, and sometimes slow in response handling.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve customer support challenges by streamlining ticket management, enabling faster response times, and providing multichannel support (email, chat, social, etc.). This improves customer satisfaction and makes it easier for support teams to work efficiently.
Zendesk Review - Neha Yadav - First Line Technician (HIPLA - InVentry)
What do you like best about the product?
The ability to take tickets in your name on your own.
The flexibility with SLA's tickets
Filters
the redacting feature
The flexibility with SLA's tickets
Filters
the redacting feature
What do you dislike about the product?
I would like to see Auto Assign, its a major drawback of Zendesk
Tickets should be automatically assigned rather than the manual system
Tickets should be automatically assigned rather than the manual system
What problems is the product solving and how is that benefiting you?
We can access help guides on side
It's an amazing experience with Zendesk Support Suite
What do you like best about the product?
The major thing I would like to apprentice is the service of the Zendesk support and the User Interface
What do you dislike about the product?
Nothing as of now which I have to highlight as dislike
What problems is the product solving and how is that benefiting you?
It will provide the solution to create the ticketing system for my business for Run PG groups
Zendesk
What do you like best about the product?
Easy to use and user friendly interface and ease of integration with other tools .
Features like macros , triggers and automation rules help streamline repetitive task
Features like macros , triggers and automation rules help streamline repetitive task
What do you dislike about the product?
Potentially expensive especially for lower business
What problems is the product solving and how is that benefiting you?
Streamline the complex issues
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