Zendesk Suite
ZendeskExternal reviews
6,544 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The Flagship. Reliable, Smart, and Flexible
What do you like best about the product?
Massive and stable features
Agents Interface
Truly an omnichannel
Integrations. Integrations. Integrations
Flexibility and Dynamic tool
Relative Ease in Setup
Superior Whatsapp Integration
Agents Interface
Truly an omnichannel
Integrations. Integrations. Integrations
Flexibility and Dynamic tool
Relative Ease in Setup
Superior Whatsapp Integration
What do you dislike about the product?
Sometimes Support takes longer times to respond to issues that might be a showstopper for business
Very Expensive Plans
Brands management (If not on Enterprise)
Chatbot is very limited
Very Expensive Plans
Brands management (If not on Enterprise)
Chatbot is very limited
What problems is the product solving and how is that benefiting you?
I am using Zendesk across 3 literal brands under the same company. Over 250 live agents.
Zendesk covers all needs from Customer Complains, Inquiry, Sales, Aftersales, Tech Support, and much more
Zendesk covers all needs from Customer Complains, Inquiry, Sales, Aftersales, Tech Support, and much more
Recent Case
What do you like best about the product?
Ease of setup and use, Initial workflows are easy
What do you dislike about the product?
Lack of customizations without support assitance
What problems is the product solving and how is that benefiting you?
Knowledgebase article questions
Would Highly Recommend
What do you like best about the product?
The support is quick and responsive, and the helpdesk articles that they provide as well do a great job of clarifying things and assisting in reinforcing what the support agent is trying to explain.
What do you dislike about the product?
There is really only one complaint in regards to the support, and that's the response time from the support agent. The support time takes a little bit longer than you'd expect with a chat.
What problems is the product solving and how is that benefiting you?
I was unable to use my phone to make/receive phone calls and the Zendesk Support Agent was able to assist with that process and is benefitting now. Thankful for that!
Great platform
What do you like best about the product?
The ability to get granular with organizations' requirements
What do you dislike about the product?
Missing basic functionality. Nickel and dime
What problems is the product solving and how is that benefiting you?
Support customers
Courteous and patient, stuck with me to resolution.
What do you like best about the product?
Reps are very knowledgeable and courteous, they were patient with me and stuck with me until resolution.
What do you dislike about the product?
It took awhile to get them to understand the issue and at times took a long time to get a reply.
What problems is the product solving and how is that benefiting you?
Keeping track of issues, zendesk does great with auto replies, organizing my work and keeping me on my toes.
They answered all my questions and conduct me to the right path !
What do you like best about the product?
quick response time - it helps to build a reliable relationship with customers
What do you dislike about the product?
I'm not sure If I can answer to this since my experience was reallly good
What problems is the product solving and how is that benefiting you?
an issue related with ticketing
Zendesk review
What do you like best about the product?
They have easy-to-follow instructions on their help center. Setting up an account is also very easy.
What do you dislike about the product?
Some setup needs to be reauthorized or certain updates affect the platforms linked to your Zendesk profile.
What problems is the product solving and how is that benefiting you?
Getting the DMs/emails as tickets.
Best solution for our company
What do you like best about the product?
Zendesk is an amazing customer success software and we have used this tool for a complete 1 year.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
What do you dislike about the product?
The price of an enterprise plan is expensive for us.
What problems is the product solving and how is that benefiting you?
The ticket management solution offered by Zendesk is excellent, and it supports omnichannel engagement with customers.
Thankful for Zendesk
What do you like best about the product?
Zendesk customer serivce (John) is so helpful. They will go the extra mile to hop on a zoom to go step by step with you through all issues. Our comsters are also extremely happy with the service we are able to provide.
What do you dislike about the product?
The set up could be easier. However, support does so a great job at walking you through the pain points of setting up your zendesk system. They also will help as time passes.
What problems is the product solving and how is that benefiting you?
Zendesk has elevated our customer service and all communication with our community. It also offers wonderful reporting that can be used to better our overall business.
Easy to Administer
What do you like best about the product?
The admin portal is laid out to be easy enough to find the area you need to meet a business requirement
What do you dislike about the product?
Sometimes settings can be redundant and finding the right steps to accomplish a request can take you down a rabbit hole trying to find the right documentation from zendesk.
What problems is the product solving and how is that benefiting you?
Allows us to manage incoming requests from different channels and implement metrics on these requests quite easily.
showing 2,141 - 2,150