Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,502 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Suite Has Been Perfect For Scaling Our Support Needs
What do you like best about the product?
Zendesk Suite has many tools that can help my team as we continue to scale our operations. Prior to Zendesk, our team did not have any customer service software in place and Zendesk provides even small teams the resources that can help them with automation and growth. Over time we have utilized more and more of the tools that Zendesk uses and have continue to integrate these tools to create a more sophisticated support environment for our customers.
What do you dislike about the product?
I think that there are very few downsides, and the software platform is pretty straightforward. I do think that for the standard user, the integrations and setup of some of the more sophisticated automation tools can prove a bit challenging. There is certainly a learning curve for setting up things like bots, macros and flows. There is also a payoff. Stoll sometimes I think the user interface on the backend admin could use a little more work to make connections a bit more intuitive.
What problems is the product solving and how is that benefiting you?
We launched several new products in the last couple of years. Zendesk has helped us with all the heavy lifting and integrations needed to bring quality customer support to our audience. We are often limited on the development side and so Zendesk's self-build features and easy to use integrations are great for my team to avoid using resources from other teams. The help center we have been able to create has been game-changing and our interface with our audience has never been better at this stage.
Recommendations to others considering the product:
This product is great and in my opinion one of the best on the market. They have tools for all stages of your business as you scale and the product is affordable. It can be a time investment to build out the infrastructure, but the rewards that you receive as a part of that down the line is definitely worth it.
Great Support, Documentation, Product
What do you like best about the product?
Easy to use, easy to find information when needed, the support team is responsive and so helpful! Guide is a great product to create a customer facing help center on your own.
What do you dislike about the product?
Set up was on our own, could have offered an optional onboarding call to assist.
What problems is the product solving and how is that benefiting you?
Easy multi-channel way for customers to contact us and us to easily tag, track, respond using queues and rules. This helps us be more automated and productive helping us meet our customers needs easier.
Recommendations to others considering the product:
Proven solution with self-serve documentation and support team to back it. Easy to setup, configure, use, train others.
Great mix of features, customizable
What do you like best about the product?
I like that I can create many triggers and workflows to meet our business needs. I can be alerted to problem tickets and help keep my agents on top of their tickets.
What do you dislike about the product?
I dislike not being able to make changes to my field values without destroying my existing data. I also do not like that the built in csat surey is not customizable.
What problems is the product solving and how is that benefiting you?
We used to work out of a shared mailbox and employed a team member or temp to help organize the emails. Zendesk does that natively and automatically. Its been a huge time saver.
Zendesk Support Suite is a complete tool for customer support
What do you like best about the product?
Zendesk Support Suite is a complete tool for customer support. The integration of the chat and ticketing system is the best thing you can have.
Chat Agents can forward the customer to the next step of assistance in just one click, that's so easy!
Chat Agents can forward the customer to the next step of assistance in just one click, that's so easy!
What do you dislike about the product?
Very little things: the fact that you can't personalize a lot the email signature (for example with images)
the fact people are confused about how to reply, because of the instruction to write above the line: that's kinda confusing for them
the fact people are confused about how to reply, because of the instruction to write above the line: that's kinda confusing for them
What problems is the product solving and how is that benefiting you?
We can help people with a complete suite of support center: faqs, live chat, emails, social media and so on!
Is really cool to have everything in one space because it helps you work in an efficient and rapid way
Is really cool to have everything in one space because it helps you work in an efficient and rapid way
Recommendations to others considering the product:
Everything in one space helps you work in an efficient and rapid way
Does the trick, plenty of integrations available
What do you like best about the product?
Integrations are widely available, the UI is slick.
What do you dislike about the product?
Bulk email features a bit limited, no Klaviyo data visual in Zendesk
What problems is the product solving and how is that benefiting you?
Received competent help around my Klaviyo integration so we can exclude open tickets from capaigns
Unsuitable for young start-ups
What do you like best about the product?
A convenient tool even though the price remains high for the poor customer service.
What do you dislike about the product?
Zendesk forces companies to renew their subscription without any explicit explanations. The customer service is very poor, which is unfortunate considering the price we paid. They showed no comprehension for a young structure.
What problems is the product solving and how is that benefiting you?
We were looking for a convenient solution to manage our customer service, but it turns out theirs need more attention.
Recommendations to others considering the product:
Avoid Zendsek.
great product easy to use
What do you like best about the product?
helpuful support, very good to work with
What do you dislike about the product?
sometimes slow to respond to our inquiries. however i think theyre good.
What problems is the product solving and how is that benefiting you?
they provide good service for the amount of time they have. thank you!
Recommendations to others considering the product:
Zendesk Chat is very useful better look at product make sure it's fit.
Best Customer Support Tool
What do you like best about the product?
A customer support tool for all channels. One user interface for all channels which agents can easily manage tickets and support customers.
What do you dislike about the product?
Support from the account manager or team.
What problems is the product solving and how is that benefiting you?
Consolidating all customer requests for all languages.
The Team always keep a fast approach
What do you like best about the product?
it gave me one-stop shop to all all my questions, the quality support is knowledgeable.
What do you dislike about the product?
The Internal Ticket SLA
The bot feature need to have some sort of upgrade
hope this all will get improve
The bot feature need to have some sort of upgrade
hope this all will get improve
What problems is the product solving and how is that benefiting you?
had some doubts about whatsapp chat integration, messaging and zendesk talk
that will help me effectively
that will help me effectively
Since support is really helping in case of emergency I would really recommend.
What do you like best about the product?
The upside is they will contiune answering you tickets till they solve you problem. Further more the suite is very complete and good api.
What do you dislike about the product?
That I had to push to not forget my case. I had to wait 1 month till I was helped.
What problems is the product solving and how is that benefiting you?
Zendesk is combining all channels I have and anwsers automatically
Recommendations to others considering the product:
Just be sure to check the help guides
showing 2,151 - 2,160