Zendesk Suite
ZendeskExternal reviews
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Unsuitable for young start-ups
What do you like best about the product?
A convenient tool even though the price remains high for the poor customer service.
What do you dislike about the product?
Zendesk forces companies to renew their subscription without any explicit explanations. The customer service is very poor, which is unfortunate considering the price we paid. They showed no comprehension for a young structure.
What problems is the product solving and how is that benefiting you?
We were looking for a convenient solution to manage our customer service, but it turns out theirs need more attention.
Recommendations to others considering the product:
Avoid Zendsek.
great product easy to use
What do you like best about the product?
helpuful support, very good to work with
What do you dislike about the product?
sometimes slow to respond to our inquiries. however i think theyre good.
What problems is the product solving and how is that benefiting you?
they provide good service for the amount of time they have. thank you!
Recommendations to others considering the product:
Zendesk Chat is very useful better look at product make sure it's fit.
Best Customer Support Tool
What do you like best about the product?
A customer support tool for all channels. One user interface for all channels which agents can easily manage tickets and support customers.
What do you dislike about the product?
Support from the account manager or team.
What problems is the product solving and how is that benefiting you?
Consolidating all customer requests for all languages.
The Team always keep a fast approach
What do you like best about the product?
it gave me one-stop shop to all all my questions, the quality support is knowledgeable.
What do you dislike about the product?
The Internal Ticket SLA
The bot feature need to have some sort of upgrade
hope this all will get improve
The bot feature need to have some sort of upgrade
hope this all will get improve
What problems is the product solving and how is that benefiting you?
had some doubts about whatsapp chat integration, messaging and zendesk talk
that will help me effectively
that will help me effectively
Since support is really helping in case of emergency I would really recommend.
What do you like best about the product?
The upside is they will contiune answering you tickets till they solve you problem. Further more the suite is very complete and good api.
What do you dislike about the product?
That I had to push to not forget my case. I had to wait 1 month till I was helped.
What problems is the product solving and how is that benefiting you?
Zendesk is combining all channels I have and anwsers automatically
Recommendations to others considering the product:
Just be sure to check the help guides
Zendesk Support Suite
What do you like best about the product?
I like the integration with many support apps and the side conversations feature.
What do you dislike about the product?
I dislike the configuration, GUI, and the ability to receive support.
What problems is the product solving and how is that benefiting you?
I am solving the multi-channel support option. Once you grasp Zendesk conceptually, it will be much easier to use.
Recommendations to others considering the product:
If you are knowledgeable about the architecture or have a company/person to administer, you will be fine. There are easier choices, however.
Experience with Zendesk
What do you like best about the product?
Customize the ticket queues and Live ones.
What do you dislike about the product?
very few limited options when creating zendesk dashboards, not having many options available to users or it may be limited by an organization, not sure about this.
What problems is the product solving and how is that benefiting you?
We have high volumes of ticketing systems around the Globe, and it is helping us to accommodate tickets to certain groups round the clock, and it is benefitting.
Recommendations to others considering the product:
It is a great tool for offline activities and complaint management.
Another example of great customer service from Zendesk
What do you like best about the product?
I had an issue with one of my agents email settings and was unable to resolve it by going through my troubleshooting procedure. I went on chat and an agent called Maude was able to resolve the issue within 24hrs
What do you dislike about the product?
Nothing, I love the product, I would highly recommend Zendesk
What problems is the product solving and how is that benefiting you?
The easy of use for my agents and customers, mean the Zendesk experience makes the journey better for both agents and customers.
Recommendations to others considering the product:
I highly recommend using Zendesk for any customer contact centre.
Dependable and professional.
What do you like best about the product?
I like the professionalism and efficiency of each of your team members. They speak to me as if I am their friend and take my issues seriously, all while being professional and corteous.
What do you dislike about the product?
Nothing. I wish you had a picture of the team members on the chat - I like to connect faces to names and to know that there is a real person behind the screen.
What problems is the product solving and how is that benefiting you?
Overall, I think Zendesk support is helping us being more efficient with how we handle tickets, which obviously makes for a better customer service and happier customers!
We can communicate internally about issues that we do not know how to solve right away, and have one centralized place from which we can handle IT support, complaints, PR etc.
We can communicate internally about issues that we do not know how to solve right away, and have one centralized place from which we can handle IT support, complaints, PR etc.
Zendesk
What do you like best about the product?
Zendesk does a great job of bringing all channels together in an easy to use agent interface. It gives all agents clear ownership and context to our user's needs.
What do you dislike about the product?
I think the TALK channel could certainly be improved to give much more flexibility as it lacks the options other phone software has such as advanced routing options, wait times etc.
What problems is the product solving and how is that benefiting you?
Now we have clear oversight and reporting capabilities on the volume of all customer communications in one place and query type that makes our content creation process a lot easier for improved self service.
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