Zendesk Suite
ZendeskExternal reviews
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Need improvements
What do you like best about the product?
The range of support Zendesk provides is very good. Zendesk ticket tool is very good.
What do you dislike about the product?
Zendesk's support team is something that needs a lot of improvement. They generally are unable to understand the problem statement. Integration between ticketing and Zendesk chat could've been better. Explore needs better UI and a lot of improvements in terms of being user-friendly.
What problems is the product solving and how is that benefiting you?
It is ticketing tool, which helps in calling and chats and analysing data.
Zendesk review
What do you like best about the product?
Zendesk is a ticketing tool where user can raise the ticket for support of the product with all the details including png jpg and mp3 mp4 attachment so it is easy to identify the issue and resolve the case
What do you dislike about the product?
Sometime Zendesk unnecessary creates a false alert or false ticket it creates confusion weather it's a genuine or not only the drawback is this with Zendesk apart from this Zendesk is a very good application
What problems is the product solving and how is that benefiting you?
Zendesk support suite is solving the problem for supporting the customer and clients with less hassle to report the issue in single application and get the resolution in single application
I was facing technical issue with Zendesk.
What do you like best about the product?
I reached out the online chat support for zendesk and I got connected to one of the online rep Viktor, who was really helpful and open a ticket right away for my concern.
What do you dislike about the product?
When the chat reply takes a while to come in while you facing some serious issues and need them resolved right away. So if that is fixed I think life will be much easier.
What problems is the product solving and how is that benefiting you?
I was personally facing a problem where my chat session was expiring automatically, so I needed to have a word about it instantly because I was running paid marketing.
Recommendations to others considering the product:
It is a must use service.
It's easy and reliable!
What do you like best about the product?
chat, article guide, and ease of use all the time
What do you dislike about the product?
enablement of team members -- moving away from email is hard for teams
What problems is the product solving and how is that benefiting you?
automation, visibility
Very Helpful
What do you like best about the product?
Agent was very Helpful and solved my error quickly.
What do you dislike about the product?
I do not like the fact that we cannot chat with agents right away when we need a problem solved
What problems is the product solving and how is that benefiting you?
Can view tickets start to finish and it requiers less time
Recommendations to others considering the product:
Great software for all business needs
It's kind of a mess to be honest
What do you like best about the product?
I like the ability to message other users internally and the connectivity to Outlook
What do you dislike about the product?
A lot of technical jargon and triggers etc. make this software a little less user friendly
What problems is the product solving and how is that benefiting you?
It's just a way to organize and view work tickets from clients. It works for that purpose
I got the best experience with Zendesk
What do you like best about the product?
The simple user interface and our employees can work at a faster rate with the help of Zendesk.
Helped us to raise the productivity and resolved quiers at a faster rate.
Helped us to raise the productivity and resolved quiers at a faster rate.
What do you dislike about the product?
Require more updates from Zendesk. Everything is running smoothly as of now. No such dislikes as of now.
What problems is the product solving and how is that benefiting you?
With the help of Zendesk i can respond to the queries of the customers at a faster rate and also I am able to resolve the issue at same time.
Recommendations to others considering the product:
I totally recommend Zendesk for its easy interface.
Awesome for any small to med business
What do you like best about the product?
Reporting gives great insight, it can take some getting used to however once you got it you're flying.
What do you dislike about the product?
The fact that if you are a B2B business. Many of your other teams are on other CRMs and integration can be clunky. 1 customer journey isn't nessicerily seamless
What problems is the product solving and how is that benefiting you?
Collecting CSAT from end-users has been extremely valuable and simple to set up
It was very helpful and easy to get back to
What do you like best about the product?
The chat option that allowed me to get back quickly to the issue
What do you dislike about the product?
It was hard to link up my business account and customer account
What problems is the product solving and how is that benefiting you?
A high number of spam requests through the "system", helped us resolve the issue. Ultimately helping the team focus on actual customer requests.
Recommendations to others considering the product:
Macros and Automations are key
Amazing Tool, Room for Improvement
What do you like best about the product?
I love having a ticketing system with such an amazing search tool and tracking for tags and customers. We use this for our internal IT helpdesk. The knowledge center is exciting for our customers who would like to troubleshoot things themselves
What do you dislike about the product?
One downside is the dashboard - we don't use it and it is causing confusion for new agents. Would be great if I could disable it site wide!
What problems is the product solving and how is that benefiting you?
ZenDesk has solved emails being lost and problems being forgotten about. With the SLA's and the ticket numbers, we are able to keep track of tickets much more efficiently. Agents are also able to collaborate by simply stating the ticket number
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