Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk Support Suite Review: A Complete Customer Service Solution
What do you like best about the product?
Zendesk Support Suite truly shines in its ability to unify customer communication across multiple channels—email, chat, phone, social media—all within a single, intuitive interface. This omnichannel approach ensures that no customer interaction slips through the cracks and provides agents with full context at every step.
What do you dislike about the product?
While Zendesk is a powerful and feature-rich platform, it does have some limitations that can impact usability and flexibility—especially for teams with specific customization or budget needs.
What problems is the product solving and how is that benefiting you?
Faster, more efficient support handling
Higher customer satisfaction due to quicker, contextual responses
Better internal collaboration between agents and departments
Data-driven decisions using real-time reports and dashboards
A more professional and consistent customer experience
Higher customer satisfaction due to quicker, contextual responses
Better internal collaboration between agents and departments
Data-driven decisions using real-time reports and dashboards
A more professional and consistent customer experience
Optimizing Sales Operations with Zendesk
What do you like best about the product?
Zendesk Support Suite's strongest feature is its seamless omnichannel integration. It unifies conversations from email, chat, social media, and phone into a single, contextual agent workspace, dramatically boosting agent efficiency and improving the overall customer experience.
What do you dislike about the product?
Its pricing structure is a common criticism. Costs can become surprisingly high as you add more agents or require advanced features, which are often locked behind more expensive plans, making it less accessible for smaller teams with complex needs
What problems is the product solving and how is that benefiting you?
It solves data silos by unifying support and sales data. This gives me a full customer view, helping identify upsell opportunities and churn risks
Good for using and understanding
What do you like best about the product?
It was easy to connect and resolve the issues
What do you dislike about the product?
I don't have any dislike for Zendesk support Suite.
What problems is the product solving and how is that benefiting you?
I was good to me for the support team
Reliable and Intuitive for Scaled Support with all the flexibility you could ask for.
What do you like best about the product?
I’ve used Zendesk across different organizations and team structures, and it consistently stands out as a reliable and well-designed customer support platform. The interface is clean, and once the workflows are configured, it becomes second nature to manage tickets, track SLAs, and collaborate across internal teams.
What I appreciate most is the level of customization — from macros and triggers to detailed analytics dashboards — allowing for efficiency at scale without compromising personalization.
I’ve also used Zendesk in conjunction with tools like Jira and Slack, and the integrations are smooth, which makes cross-functional visibility much easier. There’s a bit of a learning curve initially for agents new to ticketing systems, but the documentation and help center are quite robust.
What I appreciate most is the level of customization — from macros and triggers to detailed analytics dashboards — allowing for efficiency at scale without compromising personalization.
I’ve also used Zendesk in conjunction with tools like Jira and Slack, and the integrations are smooth, which makes cross-functional visibility much easier. There’s a bit of a learning curve initially for agents new to ticketing systems, but the documentation and help center are quite robust.
What do you dislike about the product?
If the pricing could be more flexible, especially for smaller teams looking to scale gradually, we'd love it more. But overall, Zendesk has helped streamline customer experiences and reduce response time significantly.
What problems is the product solving and how is that benefiting you?
The flexibility of it allows me to custom fit it to each tool and individual need that I want to. The results I want to derive and oversee the process with great details and clarity. This helps me create me as many options and templates I want, as many things and choices to add with my Database and users. Ability to manage internal and external communication on the same place while staying on the subject is golden when it comes to customer complaints or process related issues and resolving them. The bottleneck of projects have gone as low as to almost zero without any extra effort then usual. Not to mention the ability to trace each thing with a digital footprint and a timeline along with action taken, matter communicated is great as well.
Best ticketing software
What do you like best about the product?
Best and excellent support for managing tickets
What do you dislike about the product?
Nothing every thing is good and I like it
What problems is the product solving and how is that benefiting you?
It helps me in managing all my tickets in one place
Best tool to monitor Service Tickets
What do you like best about the product?
Zendesk Support Suite is a tool, which is very user friendly interface to monitor service tickets, and also to update the tickets. we can use it instantly, because of ease of implementation and Integration.
What do you dislike about the product?
Didn't much, as I didn't face any issues. While trying to reach Customer Support, didn't get response quickly.
What problems is the product solving and how is that benefiting you?
CRM related it is very helpful and we can easily use of this tool, it is very easy to integrate also. Options placed all in one place which makes our job easy.
Payments operations manager
What do you like best about the product?
The volumes pickup from the integration is quite unite however sometimes there is a glitch which actually delays instead of happening automatically.
What do you dislike about the product?
sometimes there is a glitch which actually delays instead of happening automatically.
What problems is the product solving and how is that benefiting you?
sometimes there is a glitch which actually delays instead of happening automatically. The glitch is that the tickets don't load as it should be automatically filling the basket. Unless it's refreshed
Ive used zendesk for a long time now . it was a great journey
What do you like best about the product?
Zendesk makes support feel effortless. The unified inbox and automation features save our team hours every week. Reporting is clear, and setup was smoother than expected. Great for growing teams!
What do you dislike about the product?
Powerful, but sometimes clunky. Customization can get confusing, and certain features feel locked behind higher-tier plans. Reporting is good, but not always intuitive
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer inquiries from multiple channels in one place, which has drastically improved our response time and team coordination. Automation features also reduce manual work, letting us focus more on complex issues
Zendesk is best
What do you like best about the product?
Only Three words -
Simple
Quick
Explorable
Simple
Quick
Explorable
What do you dislike about the product?
Nothing much. Everything is going well and development is also being fine.
What problems is the product solving and how is that benefiting you?
It helps to interact with customer easily.
Can manage dashboard and extract report for improvement.
Can manage dashboard and extract report for improvement.
Solid Support Handling Platform
What do you like best about the product?
Very user-friendly interface, super simple to integrate with other apps, and play with plug-ins. It works best, even for small teams, and also offers the great convenience of having all conversations in a single place. Additionally, I have found Zendesk Guide to be a lifesaver at times. Comes in very handy for day-to-day work for support teams. It is a full-fledged solution for customer support teams.
What do you dislike about the product?
The biggest would be the learning curve. I admit that it is super handy once you use it every day, but for beginners, it might include some struggle to get familiar with it. Plus, some automations require higher-tier subscriptions, which might be a deal breaker for small teams. Lastly, you will have to rely on some external tutorials for setting up for the first time.
What problems is the product solving and how is that benefiting you?
It helps consolidate several support channels all on one for ease of tracking everything in one place and being able to manage everything efficiently while utilizing automations and integrations with other tools, and also helps measure KPIs.
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