Zendesk Suite
ZendeskExternal reviews
6,468 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk - Strongarm Technologies
What do you like best about the product?
The reporting tool is awesome. It's Excel on steroids x 10.
What do you dislike about the product?
The flexibility and ease of configuration also put you further away from out of the box thus making support from Zendesk more difficult
What problems is the product solving and how is that benefiting you?
Workflows and accountability for each team member using it. Macros are amazing for being consistent with common tickets and processes
Quicker than expected response. Friendly rep
What do you like best about the product?
I liked how they got back to me via emai
What do you dislike about the product?
Would have been cool if rep was available to chat
What problems is the product solving and how is that benefiting you?
The problem was fixed before I got the reply but the rep took feedback from me which was appreciated
My opinion on zendesk support
What do you like best about the product?
I like the speed of the response and its quality.
Although I had a very simple question "why did they remove sorting by ticket name".
They answered me not just "we removed it, sorry", but clarified why it was done and clarified that there would be changes in the future.
Although I had a very simple question "why did they remove sorting by ticket name".
They answered me not just "we removed it, sorry", but clarified why it was done and clarified that there would be changes in the future.
What do you dislike about the product?
I can’t write anything bad about the support, everything is correct.
One thing that is not convenient is the lack of support in Ukrainian / Russian and sometimes you have to use Google translator to write answers)
One thing that is not convenient is the lack of support in Ukrainian / Russian and sometimes you have to use Google translator to write answers)
What problems is the product solving and how is that benefiting you?
I can’t clarify specifically about solving problems, since I’m a full-time employee who just uses Zendesk to work in a bank and serve clients in a chat and decided to contact me only because I didn’t like the changes that were in Zendesk
Recommendations to others considering the product:
You can contact them, they will help you with any questions.
Zendesk review by excutive
What do you like best about the product?
Zendesk is the best support tool and most likely very user friendly and with the capicty to handle different tips of issues highlights
What do you dislike about the product?
There is no such thing as dislike but when it comes to automation reply Zendesk needs some good automation
What problems is the product solving and how is that benefiting you?
Most often I used Zendesk as the bulk email resolution where no need to check for spam message
Recommendations to others considering the product:
Yes I would definitely liks to
Love using zendesk , Easy to use.
What do you like best about the product?
Fast UI > The UI of zendesk is easy to understand and also we can train the employee faster on zendesk which usually improves the productivity of employess.
What do you dislike about the product?
Till now everything is going fine, Let's see what's new in future updates if any.
What problems is the product solving and how is that benefiting you?
My business requirements and faster response to customers.
Recommendations to others considering the product:
Easy to use
It is good but not very intuitive.
What do you like best about the product?
The organisation of the work. The tickets can be divided into Organizations and Groups and there are various metrics available to track them. Once set up correctly, it is a good tool to use.
What do you dislike about the product?
It is very rigid. Some attributes cannot be configured or changed. Like the Support dashboard - I cannot edit it to remove the things I don't like and keep only the metrics that I would like to use.
What problems is the product solving and how is that benefiting you?
Helps provide a good view of all tickets. Can set up different views in which the tickets can be ordered/ prioritised. The organization's page keeps track of all the clients in one place. Can view all the ticket's status and SLAs applied to them on the tickets as well.
Awesome ,user friendly application
What do you like best about the product?
A quick and user friendly application. Resolves issues
What do you dislike about the product?
If we can add or share photos as well as video
What problems is the product solving and how is that benefiting you?
I am working as a technical support specialist receiving Complaints from customers, globally. Zendesk helps me to support them quickly.
Would help to understand the support software requirements and tarined in it.
What do you like best about the product?
Unique learning and understanding factor
What do you dislike about the product?
There is nothing as such which i don't like
What problems is the product solving and how is that benefiting you?
It rolls out the solutions, team members. Organised them into group, assign admin user roles, creates any custome user profiles that users need.
Zendex is easy to use and easy to understand.!
What do you like best about the product?
Quick and many solutions. Easy to use. Best chat support.
What do you dislike about the product?
Sometimes it won't allow to call a user.
What problems is the product solving and how is that benefiting you?
Once user wants to clear their stuck queue so I just search for it and Zendex gave me a very easy and effective steps very quickly.
Recommendations to others considering the product:
Zendex is the best ticketing tool according to me.!
Powerful tool, poor support and expensive services
What do you like best about the product?
Our new account manager is quite helpful. Other than that, I think the main thing I like about Zendesk is how many different options/channels are serviced. Their tools are capable of supporting most things you'd hope to accomplish.
What do you dislike about the product?
Extremely complex tool if you are trying to manage on your own. It is very difficult to get good quality service from their chat/support team. 99% of the time just send you an article rather than reviewing your case in detail). Our account manager, however, is very helpful.'
The tool is not very visually appealing.
The tool is not very visually appealing.
What problems is the product solving and how is that benefiting you?
I can not think of any problems that are being solved outside of needing a shared inbox for our service team to review and work customer requests.
showing 2,411 - 2,420