Zendesk Suite
ZendeskReviews from AWS customer
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Payments operations manager
What do you like best about the product?
The volumes pickup from the integration is quite unite however sometimes there is a glitch which actually delays instead of happening automatically.
What do you dislike about the product?
sometimes there is a glitch which actually delays instead of happening automatically.
What problems is the product solving and how is that benefiting you?
sometimes there is a glitch which actually delays instead of happening automatically. The glitch is that the tickets don't load as it should be automatically filling the basket. Unless it's refreshed
Ive used zendesk for a long time now . it was a great journey
What do you like best about the product?
Zendesk makes support feel effortless. The unified inbox and automation features save our team hours every week. Reporting is clear, and setup was smoother than expected. Great for growing teams!
What do you dislike about the product?
Powerful, but sometimes clunky. Customization can get confusing, and certain features feel locked behind higher-tier plans. Reporting is good, but not always intuitive
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer inquiries from multiple channels in one place, which has drastically improved our response time and team coordination. Automation features also reduce manual work, letting us focus more on complex issues
Zendesk is best
What do you like best about the product?
Only Three words -
Simple
Quick
Explorable
Simple
Quick
Explorable
What do you dislike about the product?
Nothing much. Everything is going well and development is also being fine.
What problems is the product solving and how is that benefiting you?
It helps to interact with customer easily.
Can manage dashboard and extract report for improvement.
Can manage dashboard and extract report for improvement.
Solid Support Handling Platform
What do you like best about the product?
Very user-friendly interface, super simple to integrate with other apps, and play with plug-ins. It works best, even for small teams, and also offers the great convenience of having all conversations in a single place. Additionally, I have found Zendesk Guide to be a lifesaver at times. Comes in very handy for day-to-day work for support teams. It is a full-fledged solution for customer support teams.
What do you dislike about the product?
The biggest would be the learning curve. I admit that it is super handy once you use it every day, but for beginners, it might include some struggle to get familiar with it. Plus, some automations require higher-tier subscriptions, which might be a deal breaker for small teams. Lastly, you will have to rely on some external tutorials for setting up for the first time.
What problems is the product solving and how is that benefiting you?
It helps consolidate several support channels all on one for ease of tracking everything in one place and being able to manage everything efficiently while utilizing automations and integrations with other tools, and also helps measure KPIs.
Effective customer support solutions
What do you like best about the product?
It’s the best platform where we can help customers smoothly
What do you dislike about the product?
Bugs sometimes which need to be resolved in your next update
What problems is the product solving and how is that benefiting you?
It’s quick and faster
ZD Review
What do you like best about the product?
The flexibility in linking our internal tools, in fact branching, and the ease of use due to simplified categorisation. Our team becomes comfortable with its usage, as it is very user-friendly and straightforward. We use it regularly for our day-to-day CS tickets, and any changes requested are implemented by the team.
What do you dislike about the product?
UI is bit of old school, there can be better tracking of the emails shared to the customers.
What problems is the product solving and how is that benefiting you?
To deal with our day to support requests and live chat.
East to Understand the tool
What do you like best about the product?
The tool has many option, however, the most easiest is UI/UX of the tool.
Also, the customer is quick and fast
Also, the customer is quick and fast
What do you dislike about the product?
The intergration of Zopim with Zendesk sometimes lack.
What problems is the product solving and how is that benefiting you?
The problem was automation.
For example, zendesk has tag feature, Lets suppose the CEO name is Saurabh- and now I want anyone who loop in saurabh name in the email id that should have a speacial tag as a CEO escalation which gave me extra confidence to be sure that every escalation is being taken care.
Also, the dashboards and report was just amazinh.
For example, zendesk has tag feature, Lets suppose the CEO name is Saurabh- and now I want anyone who loop in saurabh name in the email id that should have a speacial tag as a CEO escalation which gave me extra confidence to be sure that every escalation is being taken care.
Also, the dashboards and report was just amazinh.
My Outlook on Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite has a unified support across email, chat, social media, phone, and messaging apps, allowing agents to manage all queries from a single interface, which simplifies workflows and improves efficiency. Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support. Also it's robust automation—including AI-powered ticket routing, workflow triggers, and macros—that reduces agent workload and speeds resolution.
Self-service options, Extensive reporting and analytics tools, good integration systems with third party makes it a great tool for us to use.
Self-service options, Extensive reporting and analytics tools, good integration systems with third party makes it a great tool for us to use.
What do you dislike about the product?
Zendesk Support Suite can be expensive at higher tiers. Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool. Interoperability between some modules might be an issue at the beginning of usage period as well.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped us a lot in theme customization for our help desk systems. It also automated workflows for agent on customer support side.
Zendesk Support Suite - Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified, omnichannel experience. It allows support teams to manage email, chat, voice, and social messaging from a single dashboard, which streamlines workflows and improves response time. The intuitive UI, powerful automation tools like triggers and macros, and deep reporting/analytics through Explore make it easy to scale support operations and maintain high customer satisfaction.
Additionally, the ability to customize the experience with apps and integrations, combined with a strong knowledge base through Guide, makes Zendesk a robust solution for both agents and customers
Additionally, the ability to customize the experience with apps and integrations, combined with a strong knowledge base through Guide, makes Zendesk a robust solution for both agents and customers
What do you dislike about the product?
What I dislike about Zendesk Support Suite is the complexity of customization and limitations in native reporting. While the platform offers powerful features, setting up advanced workflows or deeply customizing ticket forms often requires developer support or third-party apps. Additionally, Zendesk Explore, the reporting tool, has a learning curve and sometimes lacks flexibility for non-technical users who want to build real-time, granular reports quickly.
Another area of improvement is performance—larger teams sometimes face slow load times, especially when handling high ticket volumes or switching between views. Lastly, some core features like SLA policies or CSAT customization are locked behind higher-tier plans, which can be restrictive for growing teams.
Another area of improvement is performance—larger teams sometimes face slow load times, especially when handling high ticket volumes or switching between views. Lastly, some core features like SLA policies or CSAT customization are locked behind higher-tier plans, which can be restrictive for growing teams.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the problem of fragmented customer communication by unifying all support channels—email, chat, social, and voice—into one platform. This ensures that our team can manage conversations efficiently without switching tools, leading to faster resolution times and a more consistent customer experience.
It also helps us streamline our internal workflows through automation (like triggers, macros, and SLAs), which reduces manual effort and allows agents to focus more on high-impact interactions. The ticketing system and audit trails ensure accountability and transparency in support processes.
The biggest benefit is improved customer satisfaction and operational efficiency. With Zendesk, we’re able to provide timely, personalized support while scaling our efforts across a growing user base.
It also helps us streamline our internal workflows through automation (like triggers, macros, and SLAs), which reduces manual effort and allows agents to focus more on high-impact interactions. The ticketing system and audit trails ensure accountability and transparency in support processes.
The biggest benefit is improved customer satisfaction and operational efficiency. With Zendesk, we’re able to provide timely, personalized support while scaling our efforts across a growing user base.
Robust and Scalable Customer Support Platform
What do you like best about the product?
Easy multichannel ticketing, clean UI, strong automation, and great app integrations.
What do you dislike about the product?
Setup takes time, and some key features are locked behind higher pricing tiers.
What problems is the product solving and how is that benefiting you?
It unifies support channels, speeds up responses, and boosts customer satisfaction.
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