Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,534 reviews
from
External reviews are not included in the AWS star rating for the product.
Fast response and quick resolution
What do you like best about the product?
Agents are responsive and very helpful. They are knowledgeable with their product and the customer's needs and queries.
What do you dislike about the product?
None so far. I have no experience that I can consider as something that I dislike.
What problems is the product solving and how is that benefiting you?
We use Zendesk for customer support and it helps us keep track of customer queries and enables us to manage them in one dashboard.
Recommendations to others considering the product:
Easy to use and great support from the Zendesk team
Great Support Experience
What do you like best about the product?
Almost everything you want from a support chat app. Inline articles were the most useful.
What do you dislike about the product?
I was not able to paste an image from my clipboard
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped me quickly and efficiently solve an issue I was having with Zendesk and let me get on with my day.
Good CRM for multiple channels.
What do you like best about the product?
Ease of implementation. Multiple channel setup.
What do you dislike about the product?
Some of the support staff are too quick to redirect to an article and not address questions.
What problems is the product solving and how is that benefiting you?
Centralized case management via multiple channels. Guide to be used to enable customers to self support.
Recommendations to others considering the product:
Zendesk is a great application for small or large deployments. It's greatest strength is the ease of implementation, omni-channel support and consistent agent experience in handling customer requests.
Knowledege base questions answered
What do you like best about the product?
Ram was super easy to talk to and well versed in the subject matter
What do you dislike about the product?
I had to go thru the chatbot function again on a separate question. Why ask, ' is there anything else I can help you with' when you are going to redirect me?
What problems is the product solving and how is that benefiting you?
Knowledge base acesss.
Recommendations to others considering the product:
It could be more user friendly in terms of setting up triggers and autoresponses.
Great help desk platform for our organization!
What do you like best about the product?
Zendesk has great built-in tools and functionalities that allow mid-sized companies to offer an impressive support platform. I love the automation, macros and triggers to remove repetitive work. I love using the Explore functionality to create dashboards over real-time data.
What do you dislike about the product?
Not being able to delete responses is a little of a nuisance. Let's admit it, we've all responded to the wrong ticket at one point!
What problems is the product solving and how is that benefiting you?
-Customer service support
-Providing detailed KPIs
-Categorization of tickets
-Self-service
-Forum
-Providing detailed KPIs
-Categorization of tickets
-Self-service
-Forum
Recommendations to others considering the product:
Truly a leading customer service platform for all-size businesses.
Amazing assistance and great documentation!
What do you like best about the product?
Zendesk Support is a great tool with so many functions that allows you to tailor your support tool to exactly your needs. Beyond that, you can build incredible reporting that is generated in a few easy steps!
What do you dislike about the product?
The only dislike I would have to say is the limitation in the views at the subscription we are in. I would love to have unlimited views without the additional cost!
What problems is the product solving and how is that benefiting you?
Reporting needs! Being able to create queries and dashboards that are using live data and can be shared with our VPs or cite managers is a game-changer. Once it is all set up the users can either receive them as a snapshot or have the capability to update the dates your reports are being run for! Love it!
Recommendations to others considering the product:
Do it!
Very Customizable. Support is extremely fast at responding and getting a solution is fast as well.
What do you like best about the product?
The talk feature adds the ability for the agents to take calls and make tickets from calls.
What do you dislike about the product?
the ability to rotate schedules within talk for our on-call rotation is not there, so we had to think of a workaround to get it done.
What problems is the product solving and how is that benefiting you?
Calls not coming through and adding emails to support incidents. They were quick to address the issue and followed up even after the incident was fixed.
The ZD team is outstanding and provides terrific support. We love ZD to support our customers.
What do you like best about the product?
Quickly and easily communicate with my customers about issues that are important to them. Customize and configure to make it represent our branding and message.
What do you dislike about the product?
The out of the box dashboards are not very helpful. UI could use a facelift.
What problems is the product solving and how is that benefiting you?
Communicating effectively with my customers.
Knowledge Review
What do you like best about the product?
I love the User Interface of Zendesk Guide.
What do you dislike about the product?
Lack of KCS features in the Knowledge area
What problems is the product solving and how is that benefiting you?
Self-Service problems. Needs major improvement in the KCS area.
Solid platform, used them for years
What do you like best about the product?
- Zendesk has integrations pretty much everywhere that you need them.
- Also has everything any platform would need, unless you have very niche, specific needs.
- Also has everything any platform would need, unless you have very niche, specific needs.
What do you dislike about the product?
- They're still a bit archaic in some features. Like sentiment identification.
- Their chat bot is also worthless. You have to go to a 3rd party to get a decent chat bot.
- Their chat bot is also worthless. You have to go to a 3rd party to get a decent chat bot.
What problems is the product solving and how is that benefiting you?
We use it for your standard setup. We have inbound support requests, with multiple teams working to resolve them.
showing 2,571 - 2,580