Zendesk Suite
ZendeskReviews from AWS customer
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Adding a CC field on Macros
What do you like best about the product?
Aside from a very versatile support tool, Zendesk provides superb technical support for its customers.
It has a vast integration with Jira, Slack, and many many others!
It has a vast integration with Jira, Slack, and many many others!
What do you dislike about the product?
With Zendesk's consistent updating of their features and functionalities, there are some occasions where these features are missed. However, they have constant reminders on their pop-up notifications.
What problems is the product solving and how is that benefiting you?
Zendesk provides efficient ticket tier escalations and it provides great time management in our team's organization of tasks.
Recommendations to others considering the product:
It is always best to reach out to their support for proper guidance when setting up a great support tool which provides close to perfect automation of support - they are always happy to provide assistance.
One of the best Customer support tool
What do you like best about the product?
ZendeskSupport Suite has many features. Though we have used many customer support tool but the way zendesk is increasing its feature and the way its is thinking about the company and the customer is hway ahead
What do you dislike about the product?
The UI can be much better. Only the issue with the UI interface. Please ask the team to more focus on UI and the packages are quite expensive. Please make it less. Freshdesk is providing more features than zendesk and low amount of packages they have. I want you all to focus on this thing and everything is fantastic apart from this.
What problems is the product solving and how is that benefiting you?
Way ahead ticketing service. We can track and we have enabled the automation. and the reply time has decreased and our customers are happy with our service becuase you have made the tool more futuristic.
SUUR-SEUDUN OSUUSKAUPPA / OSSi BoT
What do you like best about the product?
- Good project management
- Flexible support
- Flexible support
What do you dislike about the product?
- The product is good
- Not reprehensible
- Not reprehensible
What problems is the product solving and how is that benefiting you?
We integrate BoT into our ticket system. Speed up problem resolution.
Recommendations to others considering the product:
Easy product, and easy to learn to use
Zendesk support
What do you like best about the product?
Lots of new tools are being introduced, and constant drive to improve services. Relate sessions are informative.
What do you dislike about the product?
Support service is hard to use - takes a really long time to get the answer you need and you often get linked to articles that don't quite answer the question. The reporting tool is not user friendly when you need to pull multiple reports frequently and quickly
What problems is the product solving and how is that benefiting you?
The ability to build AI into messaging will be beneficial for us and offer quicker responses/self-serve for our customers.
Best ticketing system, robust and flexible
What do you like best about the product?
The ability to customize the system through the triggers and automation, as well as the ability to integrate to our profuction and other systems through the ZD app.
What do you dislike about the product?
The Help Center search is not really working, very hard to find relevant content and often search result are off.
What problems is the product solving and how is that benefiting you?
ZD support suite allows us to manage all our operational communication with our customers while having a visibility into the level of service we provide to our customers. The system is flexible to support our evolving processess through a configuration our support team is managing with no need for integrators.
Changing Admin after Death
What do you like best about the product?
We had to contact Zendesk Support following the death of our current Admin and Director.
We raised a ticket online and were able to deal with Tony Yoo from the Support Team, who was very efficient, and managed to change the account setting for us.
We raised a ticket online and were able to deal with Tony Yoo from the Support Team, who was very efficient, and managed to change the account setting for us.
What do you dislike about the product?
Nothing as yet.
But Shout Out to Tony Yoo for the help and support received.
But Shout Out to Tony Yoo for the help and support received.
What problems is the product solving and how is that benefiting you?
We use Zendesk as a support tool for our clients to contact us about any queries they have.
We find it works better using Zendesk rather than give out individual emails, as all tickets are answered by any of our team, and nothing gets lost when colleagues are off work.
We find it works better using Zendesk rather than give out individual emails, as all tickets are answered by any of our team, and nothing gets lost when colleagues are off work.
Recommendations to others considering the product:
If you are looking for a means where your customers can contact your organisation, without emailing individual staff, then Zendesk helps provide 24/7 service.
Ultimate.ai review
What do you like best about the product?
Colloborating with Ultimate.ai has been smooth and easy.
Every challenge or question we have got a solution quickly.
Ultimate.ai- team is active, cooperative and easily approachable.
Deployment and training is simple and straightforward.
We're happy with our choice!
Every challenge or question we have got a solution quickly.
Ultimate.ai- team is active, cooperative and easily approachable.
Deployment and training is simple and straightforward.
We're happy with our choice!
What do you dislike about the product?
Some system occasional disturbances that have, however, been fixed.
What problems is the product solving and how is that benefiting you?
With this solution we can solve similar, recurring questions that come to our customer service.
With bot the efficiency of our work increased.
With bot the efficiency of our work increased.
Customer Experience using Zendesk
What do you like best about the product?
Zendesk Support Suite was able to resolve an issue
What do you dislike about the product?
None so far, but will evaluate further in due time
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is assisting with understanding new functionalities and gathering feedback for improvement
Recommendations to others considering the product:
It is a great platform for seeking business solutions
Zscaler Support Was 5 great
What do you like best about the product?
The engineer challenged our issue with the right questions and provided the logs we needed.
What do you dislike about the product?
Nothing that I can recall now. All was according to the best practices
What problems is the product solving and how is that benefiting you?
Interfacing with our customers on different channels, in a simple way
Zendesk non-stop support for customer-reported issues
What do you like best about the product?
I like how Zendesk uses its support ecosystem to support its external customers. I've had multiple issues now with Zendesk support and the approaches provided by the support engineers are varied and creative. I've had remote sessions where they quickly turned very technical and told me exactly why something wasn't working, and I've had other issues where it took a few patch cycles for them to resolve the issue. They do provide constant, meaningful updates that are appreciated.
I do like the well-documented API architecture and detailed examples of how to utilize the APIs with various high-level programming languages. It's flexible, powerful and saves considerable time for our support team.
I do like the well-documented API architecture and detailed examples of how to utilize the APIs with various high-level programming languages. It's flexible, powerful and saves considerable time for our support team.
What do you dislike about the product?
One of the problems I identified took several months to resolve, which was mind-boggling. We recently started using Zendesk Talk for supporting our customers and my understanding is that it uses Twilio to validate phone number formats in the international E.164 standard. This seems straightforward yet I encountered a problem entering a phone number for a customer that Twilio itself confirmed was correct and yet Zendesk continually stated it was not formatted correctly when I attempted to enter the number against the user. Initially, the support team told me to simply disable E.164 format checking so that I could store the number against the user but that wasn't a viable solution for us given that we use Zendesk Talk. Ultimately the Zendesk support team came through over two months later but it is unclear how this problem was not caught earlier by the development and test teams.
What problems is the product solving and how is that benefiting you?
The robust API framework allows me to develop creative automation solutions to better service our customers, allowing us to focus our time on the most important thing - interacting with our customers.
Recommendations to others considering the product:
Take the time and effort to learn the tool. There are great documents out there to utilize.
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