Zendesk Suite
ZendeskExternal reviews
6,546 reviews
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Easy to use platform
What do you like best about the product?
Zendesk is so easy to use, super easy to set up and get going and organise your support teams' incoming traffic from your client base! I've used a number of support desk management tools and this by far is a cut above the rest!
What do you dislike about the product?
If there's a problem with a 3rd party there's not much your team can do - it would be helpful for Zendesk to have a team within a team that understands how to advise us should problems arise.
What problems is the product solving and how is that benefiting you?
It helps us better organise and triage incoming support traffic and manage where the ticket needs to go. We've been able to streamline our processes to provide a better customer journey.
Recommendations to others considering the product:
If you want to better organise and report on support traffic then Zendesk Support Suite is the best product, IMO, to get.
Fast and understanding
What do you like best about the product?
Link that support sent was broken but showed the way so could reach what i need. Robot and search engine.
What do you dislike about the product?
There is nothing that ı dislike about support.
What problems is the product solving and how is that benefiting you?
Now ı applied a job suits me
Recommendations to others considering the product:
Ask the robot it will do its best
Ultimate is the best choice you can do
What do you like best about the product?
I like the way we communicate with the ultimate team. They are there all the time for their customers with solutions for all the problems we might have. They are open to ideas!
What do you dislike about the product?
I started my collaboration with Ultimate 2 years ago and until now I didn't find anything to dislike. They are 100% profesionist & they treat their customers like their friends.
What problems is the product solving and how is that benefiting you?
If we talk about the ultimate team they solve all the problems we might have with the chatbot functionalities.
If we talk about the ultimate chatbot, is solving 40% of the questions we receive from our customers. So this is a big benefit for us.
If we talk about the ultimate chatbot, is solving 40% of the questions we receive from our customers. So this is a big benefit for us.
Trusted partner with innovative solutions for improving CX
What do you like best about the product?
Flexibility, ease of use and the willingness to cooperate
What do you dislike about the product?
No immediate points for improvements at the moment
What problems is the product solving and how is that benefiting you?
Speed for lead recognition and customer contact support
Great platform and very helpful staff
What do you like best about the product?
Co-operation with our success manager has been great and the ultimate platform is really good
What do you dislike about the product?
Billing method (payment for every contact even if the bot can't handle the contact)
What problems is the product solving and how is that benefiting you?
The chatbot is solving repeating queries and leaves time for customer service agents to focus on more complicated matters. We are saving time and money by using Ultimate.
Good Product with many areas of growth
What do you like best about the product?
User friendly interface, great reports and analytics.
What do you dislike about the product?
Knowledge Base editor needs imporovement. Unable to create sleek PDF of content without timestamp and HTML address on the PDF.
What problems is the product solving and how is that benefiting you?
We no longer utlize Zendesk Support Suite. Too high of a cost with too many missing features (listed above).
Recommendations to others considering the product:
Set up is not too challenging. White labeling required skills and not all of the Zendesk Help Center articles were helpful.
Zendesk is without a doubt the best tool to take customer conversations to the next level.
What do you like best about the product?
It is powerful, flexible and allows you to connect via API to send the data you need. Don't hesitate to hire Zendesk if you want to take your customer experience to another level.
What do you dislike about the product?
Nada Zendesk is perfect and is constantly developing to bring new technology that allows you to advance more every day with your customers. They also have 24/7 support
What problems is the product solving and how is that benefiting you?
Being able to develop automations, chatbots, integrate all contact channels in a single interface such as AW. It is also the most powerful tool in reports since it allows you to have all the necessary metrics to have optimal control of an operation.
Recommendations to others considering the product:
Understand without fear. Zendesk is the most powerful and easy to use tool. It allows you to set up contact center operations in hours if you have the necessary knowledge.
Zendesk a must have for all support centers!
What do you like best about the product?
It's customizable and tracks our issues.
What do you dislike about the product?
Explore can be tricky to navigate. other
What problems is the product solving and how is that benefiting you?
We are able to easily track technical support issues and pass the information to our Devs quickly.
product knowledge
What do you like best about the product?
I like the self-help options, but having a tech help answer my questions at my convenience worked better for me.
What do you dislike about the product?
wish we could get direct to the tech and not have to go through chat bot for service.
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
n/a
Very helpful and easy to use
What do you like best about the product?
Easy and intuitive to use and learning program
What do you dislike about the product?
How long it takes to load the function and another things
What problems is the product solving and how is that benefiting you?
Chatbot
Recommendations to others considering the product:
Just use it
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