Zendesk Suite
ZendeskExternal reviews
6,546 reviews
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Great Ticketing System
What do you like best about the product?
It's easy to use and learn. Great track of the tickets and can be used as a knowledge base too. I find that the support team is really good and really easy to talk to.
What do you dislike about the product?
There is nothing i dislike at the moment. I have worked with many other CRM's before and I find zendesk being easy and userfirendly. Also the support team is great so nothing to dislike for me.
What problems is the product solving and how is that benefiting you?
IT Support problems, licensing, anything day to day related for communication via email. the benefit is that there is always a trace left meaning you can go back and search for old tickets.
Recommendations to others considering the product:
Don't hesitate, start Zendesk today.
Reliable and flexible enterprise ticketing system
What do you like best about the product?
When used properly, Zendesk is very effective in tracking work, reporting on data collection, and giving support staff what they needed to complete their work. Easy to automate, reliable API.
What do you dislike about the product?
Some system inborn rules and settings cannot be changed, which can be difficult for those with expectations of unlimited customizability.
What problems is the product solving and how is that benefiting you?
Zendesk is useful for tracking metrics to shed light on an organization's needs.
Best Customer platform
What do you like best about the product?
relationship with clients is fast and very friendly
What do you dislike about the product?
Everything it´s OK. I dont dislike nothing about the platform
What problems is the product solving and how is that benefiting you?
The communication with our customers. They ara really happy with us
Recommendations to others considering the product:
Improve configuration
Excellent Service
What do you like best about the product?
I love the widget that can be added to any website. Makes it easy to deploy.
What do you dislike about the product?
I haven't found anything I actively dislike about Zendesk yet.
What problems is the product solving and how is that benefiting you?
I love the ticketing system, it helps me keep track of support requests. The chat widget is an excellent tool that I have put to good use.
Recommendations to others considering the product:
If you need a central place for all of your support needs, this is the product for you.
Quick and helpful chat agents
What do you like best about the product?
Chat function was easy, quick and on point
What do you dislike about the product?
No dedicated person, random agent each time so less opportunity to liaise and collaborate as we set up zendesk from scratch. as a non tech company alot of the platform needs alot of getting used to!
What problems is the product solving and how is that benefiting you?
Functional - lots of tweaks available
Great support center
What do you like best about the product?
They answer fast and giving a lot of info
What do you dislike about the product?
Sometimes is hard to follow the steps if you are not part of IT department
What problems is the product solving and how is that benefiting you?
Integrations with other platforms
All helpdesk channels at one place
What do you like best about the product?
Great way to manage your company's support channels in a single place
What do you dislike about the product?
Does not have a good mobile app. In addition to not having support for receiving calls through the application.
What problems is the product solving and how is that benefiting you?
Handling customer service better with quick support by phone, email and WhatsApp
Highly recommend Zendesk for all customer support team for any industry
What do you like best about the product?
Easy to start using with a simple setup.
Flexible for any business.
Flexible for any business.
What do you dislike about the product?
Improvement needs in some features - like multi-language support for Messaging, mobile app limitations, Messaging live monitoring, etc.
What problems is the product solving and how is that benefiting you?
Both external support requests and internal requests using multibrands. It is very helpful to manage all support requests in one location.
very speedy and quick
What do you like best about the product?
very speedy and quick, gave me the details i needed
What do you dislike about the product?
They didn't get a 10 as they needed to give me links to my answers, instead of straight-up answers, but all is well
What problems is the product solving and how is that benefiting you?
how to minimize the amount of unnecessary email notifications from tickets, which will ultimately help me find direct customer emails not from tickets easier
Good Tool with some extraordinary functionalities but quite expensive
What do you like best about the product?
Their ability to add custom ticket statuses
What do you dislike about the product?
Pricing. They don't have pro-rata basis pricing.
What problems is the product solving and how is that benefiting you?
Ability to interact with the customers and categorize the tickets received from customers
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