Zendesk Suite
ZendeskExternal reviews
6,544 reviews
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Very powerful, yet simple to get started
What do you like best about the product?
There are plenty of configuration options and each option is well documented (inline). Getting setup was simple and hasn't really required any support from Zendesk.
What do you dislike about the product?
Nothing so far. We have a long ways to go to get completely setup, though.
What problems is the product solving and how is that benefiting you?
Support inbox management, chat tool replacement and documentation/video library for self service/support.
zendesk
What do you like best about the product?
Easy - all necessary features are available
What do you dislike about the product?
Not easy to configure - Require expertise to set it up. I t will be great if Zendesk can offer affordable setting up services for very small business.
What problems is the product solving and how is that benefiting you?
customer contact, tickets, It is a new business. I still have a lot to learn
Great Customer Service program
What do you like best about the product?
It is easy to use, tickets are organized and easy to retrieve, you can have a good overview, macro implementation is easy and quick
What do you dislike about the product?
What I dislike most is that sometimes there are small bugs with the macros or triggers
What problems is the product solving and how is that benefiting you?
we have resolved several issues with their customer support team who were very approachable and quick in resolution. Related to payment issues, bugs, and functionalities not working properly. The program is easy to use, organized and the benefit of using it is that the Customer Support team has easy access to customer emails and everything in 1 place to give the best service
Easy to navigate and very helpful!!!
What do you like best about the product?
Zendesk is user friendly and very hellful with our daily customer support!
What do you dislike about the product?
None as of this moment. I dont have any issues or dislike.
What problems is the product solving and how is that benefiting you?
I am able to assist our customers via Zendesk realtime! I don't experience any delay or issues. It's very helpful for us using this ticketing system.
Recommendations to others considering the product:
What I can say is that this is very easy to navigate. I am also using the app thru my phone and I don't experience any issues. It's very user friendly. You can answer tickets or chats using your phone.
Critical to Our Business
What do you like best about the product?
Helps us triage all support requests for numerous departments.
What do you dislike about the product?
Automation and integration could be better documented.
What problems is the product solving and how is that benefiting you?
We're able to prioritize numerous support requests companywide.
Swift service
What do you like best about the product?
It's easy to navigate, user-friendly, intuitive, and you also have the option to select the live chat feature.
What do you dislike about the product?
I didn't like the automated pop-up answers. I thought I wouldn't get through to a live agent but that wasn't the case at all.
What problems is the product solving and how is that benefiting you?
I have only used it a couple of times and so far I have been using it to solve problems when dealing with customer tickets.
Zendesk Support System
What do you like best about the product?
Easy to use. No downtime and very responsive
What do you dislike about the product?
Some limitations as to what you can configure and what you can do.
What problems is the product solving and how is that benefiting you?
Issue with the ticket system.
My queries were always answered
What do you like best about the product?
Zendesk agents always help me in time and answer my queries.
What do you dislike about the product?
Nothing major to complain. My experience with zendesk support was good
What problems is the product solving and how is that benefiting you?
Triggers, automation, queries, dashboard
So far so good!
What do you like best about the product?
Very intuitive and easy to onboard new agents.
What do you dislike about the product?
Honestly at this point *we have been using for 6 months) there have not really been any negatives to speak of.
What problems is the product solving and how is that benefiting you?
We are intaking all customer and self-service client support requests. Zendesk gives excellent visibility to our entire support org and easily allows us to run a 24/7 support program, which has been incredibly valuable/
Recommendations to others considering the product:
I would say that you can lean on your account manager for assistance with best practices up while setting up.
Great Support!
What do you like best about the product?
I like the ability to he able to integrate our other accounts to all come through messaging. It makes it pretty convenient to be able to have everything in one spot.
What do you dislike about the product?
I dislike that setting up direct Instagram messaging is not nearly as easy as setting up Facebook messaging - you would think they would both operate the same way.
What problems is the product solving and how is that benefiting you?
We used to have somebody separately replying to our Instagram messages via the app, but were recently able to use support help for a workaround on how to integrate them into our account for customer service agents to reply to instead.
Recommendations to others considering the product:
Utilize customer support for tricky issues, they are always there to help specific situations.
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