Zendesk Suite
ZendeskExternal reviews
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Amazing tool to work on!
What do you like best about the product?
The application is so clean and subtle.
There are not many tabs or any unnecessary stuff to distract you so you can just focus on what you need to do.
It becomes easier for anyone to get accustomed to the software
There are not many tabs or any unnecessary stuff to distract you so you can just focus on what you need to do.
It becomes easier for anyone to get accustomed to the software
What do you dislike about the product?
There are some lags seen on the chat window which can cause some delays.
Also, there is no way to edit the messages on chat once they are sent or any option to delete them.
Also, there is no way to edit the messages on chat once they are sent or any option to delete them.
What problems is the product solving and how is that benefiting you?
We use it for chats and tickets raised directly by the customers in case they need any assistance with our products.
One more problem noticed was regarding the analytics
One more problem noticed was regarding the analytics
Recommendations to others considering the product:
Everything seems to be working great
If you could have the delete message button on the chat that would great
If you could have the delete message button on the chat that would great
Best support platform!
What do you like best about the product?
1. Omnichannel - able to setup email, phone, chat, social media messaging
2. Dashboards - create dashboards to view team's performance
3. Pricing - pricing is competitive with other platforms
2. Dashboards - create dashboards to view team's performance
3. Pricing - pricing is competitive with other platforms
What do you dislike about the product?
1. Chat Bot - there are delays when connecting users in bot experience to support agents
2. Customer Support - can be challenging connecting to support to troubleshoot issues or receive guidance
2. Customer Support - can be challenging connecting to support to troubleshoot issues or receive guidance
What problems is the product solving and how is that benefiting you?
Live chat - more than 50% of our inbound requests are live chats. We've integrated live chat in mobile and site to make it accessible for users to access anywhere!
Recommendations to others considering the product:
Omnichannel features include live chat, phone, email ticketing and connecting organizations social media pages for customer support. Pricing is competitive compare to other platforms.
Support Review
What do you like best about the product?
I like the flexibility of creating a ticket, the chat agent is great, and will open an email ticket if needed. I can also talk to an agent directly. response times are great
What do you dislike about the product?
can't think of anything, great product and support
What problems is the product solving and how is that benefiting you?
initial setup and routing questions
Zendesk works great, it's customizable and integrates with my inventory and remote control software.
What do you like best about the product?
I like that we are able to create tickets, search our knowledge base, start remote control and have our inventory all connected. Everything works great.
What do you dislike about the product?
I would like some areas to be more customizable. But they are small things really and have nothing to do with functionality.
What problems is the product solving and how is that benefiting you?
Ticketing, ticket tracking, reporting. It is easy to see when our high volume times are. With the integration with our inventory system we are able to tag items right in the ticket and it updates the inventory system.
Recommendations to others considering the product:
I used Zendesk years ago, in a previous position. I wanted to get it back ever since.
The experience was pleasant and it's easy to customize
What do you like best about the product?
I like how customizable you can make the dashboards.
What do you dislike about the product?
It was a bit difficult trying to find the help chat.
What problems is the product solving and how is that benefiting you?
I needed dashboards to reflect KPIs per agent monthly. I realize how customizable the queries can be.
Zendesk Suite Review
What do you like best about the product?
This has been a game-changer for our company. We deal with consumers all day and this is a great way to keep up with everything. Being able to handle high volume and still be organized.
What do you dislike about the product?
There is nothing I can think of that we do not like.
What problems is the product solving and how is that benefiting you?
High call volume and consumer inquires
Recommendations to others considering the product:
Do it!
Good customer care!
What do you like best about the product?
The kindness. Zendesk operators are always very kind and helpful.
What do you dislike about the product?
Nothing, the follow up was very efficient and hussle free.
What problems is the product solving and how is that benefiting you?
I could not change the telephone numbers into an Italian number, so they offered me a UK number, that is perfect for us.
Zendesk has been amazing for my team our workflows are very smooth.
What do you like best about the product?
I really like the explore option, this helps us by collecting data and helps us build our KPI metrics
What do you dislike about the product?
Help Center Articles, I feel that they can be more interactive
What problems is the product solving and how is that benefiting you?
Building data dashboards, with the explore option we can create dashboards from all of our Zendesk Tools
Recommendations to others considering the product:
You should definitely use the Zendesk Explore Option
Looks Simple -- Feels Premium!!
What do you like best about the product?
Zendesk has been one of my top preferences in Customer Support SaaS products. I have worked on implementing many other tools Freshdesk, Zoho, HubSpot, and many more but I always recommend Zendesk because of the feature set and stability of the tool.
It is a very easy and efficient tool which makes it a product for everyone geek or not.
It is a very easy and efficient tool which makes it a product for everyone geek or not.
What do you dislike about the product?
I dislike the fact that Zendesk pushes improvements at a very slower pace than its competitors which makes the buyer think twice before going for Zendesk considering the pricey license cost. There are other SaaS products that provide more features for half the price of Zendesk.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves our key problem of Omnichannel management. It is easy to manage multiple channels from a single interface and Agent workspace is one of our favourites.
Recommendations to others considering the product:
Please set up Zendesk well before you start using it. The right configuration is the key.
Best Sales Marketing Tool
What do you like best about the product?
Best tool for analytical and reporting tool
What do you dislike about the product?
As of now there nothing to dislike about this tool
What problems is the product solving and how is that benefiting you?
It helps me to track and solve customer support interaction. Great Internal help desk management can be done easily.
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