Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Good things come to those willing to put in the effort.
What do you like best about the product?
The amount of features it has, they are endless!
What do you dislike about the product?
It can sometimes be difficult to implement a change, but support are always on hand.
What problems is the product solving and how is that benefiting you?
It gives my agents the tools needed to carry out they job they do.
- Leave a Comment |
- Mark review as helpful
Does the job
What do you like best about the product?
Easy to set up and maintain, with good performance analytics.
What do you dislike about the product?
The AI offering is weak - it's hard to use and there isn't much helpful.
What problems is the product solving and how is that benefiting you?
Bringing all of our customer enquiries from multiple channels into one place
To process ticket requests, Zendesk is the best solution.
What do you like best about the product?
The handling of tickets works wonderfully, it is easy to understand and also easy to convey to new agents. Setting up and integrating a Zendesk is also quite simple, and the maintenance is really straightforward and works wonderfully. That's why, for me personally, even after several years and daily use, Zendesk is the best solution for handling tickets.
What do you dislike about the product?
Unfortunately, the chat is being neglected. The widget just doesn't look nice, and the experience for both the user and the customer service employee is simply not great. Intercom does this better, which is why we use Intercom for our chat. I wish Zendesk would improve in this area so that we can use Zendesk for both ticket and chat support again.
What problems is the product solving and how is that benefiting you?
Our customers create ticket requests when there are problems with our products. We use Zendesk to respond to them and to get an overview.
Great customer support platform for a growing franchise
What do you like best about the product?
Love that it gives us both a helpdesk and also ticketing system all under one platform. Its super powerful, an gives the ability for our franchisees to regularly check in and find what they are looking for. The insights and data points we get are also super useful and help ensure our help desk support content is meeting the demands of the franchisees.
What do you dislike about the product?
I find the setup quite tricky. As a non technical person, all of the email connection tools (while powerful) are quite hard to get working.
What problems is the product solving and how is that benefiting you?
Gives us ability to give our franchisees a space they can easily find information they need to support their business.
Very positive - the platform works well and support has been fine
What do you like best about the product?
REmoving the pain of managing tickets from multiple sources and combining into a single portal to manage
What do you dislike about the product?
some unintuitive ux and navigation. making changes to macros/design/workflow can be painful to test
What problems is the product solving and how is that benefiting you?
as mentioned before - streamlining the support off multiple websites
What a great tool for any service company!
What do you like best about the product?
The ease of using the platform after initial setup.
What do you dislike about the product?
The initial setup was a bit frustrating.
What problems is the product solving and how is that benefiting you?
We are able to route tickets in REAL Time.
this is a great system for in house support
What do you like best about the product?
the ability for user to send a ticket via SMS
What do you dislike about the product?
i would like to see a more tiered cost model for users/admins and helpdesk support people.
What problems is the product solving and how is that benefiting you?
using inhouse support
Reliable and Effective Support Platform
What do you like best about the product?
Zendesk Support Suite offers a clear, intuitive interface that makes managing support tickets easy and efficient. The ability to track, prioritise, and collaborate on customer enquiries in one centralised platform greatly improves response times and service quality. Integration options and automation features also help streamline workflows and reduce manual tasks.
What do you dislike about the product?
Reporting is available; however, it is limited under our current plan. I would generally consider the functionality we require 'basic', but it would require upgrading to a higher plan to access.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralise and streamline customer support enquiries, ensuring no requests are missed or overlooked. It provides clear ticket tracking, team collaboration tools, and visibility over response times, which improves service consistency, accountability, and overall customer satisfaction.
Zendesk - Custom To Your Liking
What do you like best about the product?
I can customize everything (views, webhooks, roles, permissions) to cater to my businesses needs and wants.
I've used Zendesk at two companies now as President, and have also adopted a make-shift 'sales' system inside of it to not pay for the standalone ZD Sales (will talk about later).
I've used Zendesk at two companies now as President, and have also adopted a make-shift 'sales' system inside of it to not pay for the standalone ZD Sales (will talk about later).
What do you dislike about the product?
Separate sales product, and poor integrations.
ZD Sell is a horrible product, and I mean just atrocious (the opposite feeling I have about their Suite).
To combat this, I've created a pipeline inside of ZD suite, for my sales agents, and created a sales form and some Webhooks with and without Zapier to not have the need for ZD Sell.
ZD Sell is a horrible product, and I mean just atrocious (the opposite feeling I have about their Suite).
To combat this, I've created a pipeline inside of ZD suite, for my sales agents, and created a sales form and some Webhooks with and without Zapier to not have the need for ZD Sell.
What problems is the product solving and how is that benefiting you?
Zendesk can automate routing of chats, emails, and calls via trees and role systems.
The tools inside of ZD suite allow us to have a very quick response time, ensuring we've had a 99.x% CSAT rating (again across my current and previous company).
The tools inside of ZD suite allow us to have a very quick response time, ensuring we've had a 99.x% CSAT rating (again across my current and previous company).
It has lived up to expectations
What do you like best about the product?
I like the data it collects, and the way that I can alter searches to suit my needs
What do you dislike about the product?
I wish the analytics could be more customized
What problems is the product solving and how is that benefiting you?
Tracking our cold callers
showing 21 - 30