Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk - One stop for ticket management
What do you like best about the product?
Flexibility of Ticket Management, Integration is quite simple
What do you dislike about the product?
Performance is slow and it impacts Productivity issues
What problems is the product solving and how is that benefiting you?
Helps as a Ticketing tool for tracking, Analyze the tickets and prepare data trends
Zendesk review
What do you like best about the product?
Every cx request becomes a trackable ticket
What do you dislike about the product?
Overly complex reporting, and high cost for features
What problems is the product solving and how is that benefiting you?
Lack of context
Support made simple with Zendesk Support Suite
What do you like best about the product?
Best part is that you can get email, chat, phone, social messaging, and more into one workspace.
Don’t have to switch between tools, and customers get consistent experiences across all channels.
Don’t have to switch between tools, and customers get consistent experiences across all channels.
What do you dislike about the product?
Some customization options are restricted or require add-ons and key features often require paid integrations.
What problems is the product solving and how is that benefiting you?
Consolidates emails, chats, calls, and social messages into one unified platform.
Automates workflows, reducing agent workload and errors.
Offers analytics and dashboards to track performance and improve operations.
Spend less time on repetitive tasks and more on resolving issues.
Automates workflows, reducing agent workload and errors.
Offers analytics and dashboards to track performance and improve operations.
Spend less time on repetitive tasks and more on resolving issues.
A Strong Support Tool That Takes Time to Learn
What do you like best about the product?
The dashboard is easy to use and understand, so both new and experienced team members can quickly learn how to use it. The design helps you keep track of customer inquiries and manage several conversations at once without getting stressed out.
What do you dislike about the product?
When you first start using Zendesk, it can feel a bit overwhelming because there are so many features. If your team is new to customer support software or moving from a simpler system, it might take a little while to get the hang of everything and use all the tools effectively.
What problems is the product solving and how is that benefiting you?
One of the best things about Zendesk is that it brings all customer inquiries into one place. Whether customers contact you by email, chat, social media, or phone, everything is collected in one spot. This makes it easier to manage requests and makes sure no customer inquiry gets missed.
A Unified, Reliable Tool for Multi-Channel Customer Support
What do you like best about the product?
What I like best about Zendesk Support Suite is how it brings all customer communication channels—email, chat, phone, and social media—into a single, unified workspace. This eliminates the need to switch between multiple tools and ensures no customer query is overlooked. I also appreciate its automation and ticket management features, which help prioritize urgent requests, assign them to the right team members, and track resolution progress. The built-in analytics provide clear insights into performance, allowing us to continuously improve response times and customer satisfaction.
What do you dislike about the product?
While Zendesk Support Suite is a powerful platform, one area that could be improved is the complexity of customization. For new users or smaller teams without dedicated technical resources, setting up advanced workflows and automations can feel time-consuming. Additionally, some of the reporting features require extra configuration or add-ons to unlock deeper insights. That said, once the system is fully configured, it delivers excellent value."
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize all customer inquiries—whether they come via email, chat, phone, or social media—into one place. This prevents missed messages, speeds up response times, and makes it easier to track every interaction. Its automation tools also route tickets to the right team members and set priorities, which improves efficiency. As a result, our team resolves issues faster, maintains better communication with customers, and delivers a more consistent support experience."
Zendesk is very popular and good CRM for chat email and calling.
What do you like best about the product?
I loved the features of Zendesk like play button in emailing CRM
What do you dislike about the product?
Zendesk is a little bit difficult for beginners
What problems is the product solving and how is that benefiting you?
I was working in a office and using they were using outlook but afterwards they have start using zendesk and its best features saved so much time.
Zendesk Has Changed the Way We See Customer Service
What do you like best about the product?
I like the transparency that it offers our team internally. It's easy to use and integrate into our system, and now our team uses it daily for customer support emails - the email portion was easy to implement!
What do you dislike about the product?
I wish there were more assistance in setup, and the support site was more flushed out. However, when I've reached out to customer support, they've been amazing to work with. We've yet to implement the phone side as our IT company is unsure what to do, and I am not sure how to implement this either.
What problems is the product solving and how is that benefiting you?
its really helping us filter emails, the use of macros and rules have been beneficial as well.
User Frindly Platform Plat for for managing customer support
What do you like best about the product?
Easy To use User interface plat form Making it simple to mange support agaents and mange Tickets and respond to customer efficiently
powerfull automation feature Custom Triggers
the reporting and anlaytics tool provide valuable insight into performance and customer satisfaction
easy implemtiation
powerfull automation feature Custom Triggers
the reporting and anlaytics tool provide valuable insight into performance and customer satisfaction
easy implemtiation
What do you dislike about the product?
the intial setup and customization can be time consuming espicaily for new users some advanced features required additional cost which might not be budget friendly for smaller teams the mobile app experince gould be imporved also
What problems is the product solving and how is that benefiting you?
Zendesk Support Helps to centralize all customer inquiries from multiple channels into one platform
making it easier for our support team to track manage and resolve issues efficianlty
it improves colaboration between the team as well and customer satisfication has been increased
making it easier for our support team to track manage and resolve issues efficianlty
it improves colaboration between the team as well and customer satisfication has been increased
Good user interface
What do you like best about the product?
User interface is friendly and easy to access. Will recommend to friends
What do you dislike about the product?
Didn't get such points yet, everything looks fine
What problems is the product solving and how is that benefiting you?
Zendesk is solving customer service management challanges
Zendesk - best ticketing tool for SaaS environment
What do you like best about the product?
Zendesk itself, which we use the most for ticketing. I have been working in Zendesk for the past 8 years, across 2 organisations. I joined the second org and replaced a ticketing tool with Zendesk. Best thing is the UI and the rules we set to work.
What do you dislike about the product?
If you would ask me about something I don't like would be reports. I had a hard time working on customer reports, the views are there but still a custom report is a major missing
What problems is the product solving and how is that benefiting you?
Handling the mail tickets and automations, It dosen't have any funky UI/UX like other tools in the market, its a standard one anyone can understand and work with.
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