Zendesk Suite
ZendeskReviews from AWS customer
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Zendesk is best
What do you like best about the product?
Only Three words -
Simple
Quick
Explorable
Simple
Quick
Explorable
What do you dislike about the product?
Nothing much. Everything is going well and development is also being fine.
What problems is the product solving and how is that benefiting you?
It helps to interact with customer easily.
Can manage dashboard and extract report for improvement.
Can manage dashboard and extract report for improvement.
Solid Support Handling Platform
What do you like best about the product?
Very user-friendly interface, super simple to integrate with other apps, and play with plug-ins. It works best, even for small teams, and also offers the great convenience of having all conversations in a single place. Additionally, I have found Zendesk Guide to be a lifesaver at times. Comes in very handy for day-to-day work for support teams. It is a full-fledged solution for customer support teams.
What do you dislike about the product?
The biggest would be the learning curve. I admit that it is super handy once you use it every day, but for beginners, it might include some struggle to get familiar with it. Plus, some automations require higher-tier subscriptions, which might be a deal breaker for small teams. Lastly, you will have to rely on some external tutorials for setting up for the first time.
What problems is the product solving and how is that benefiting you?
It helps consolidate several support channels all on one for ease of tracking everything in one place and being able to manage everything efficiently while utilizing automations and integrations with other tools, and also helps measure KPIs.
ZD Review
What do you like best about the product?
The flexibility in linking our internal tools, in fact branching, and the ease of use due to simplified categorisation. Our team becomes comfortable with its usage, as it is very user-friendly and straightforward. We use it regularly for our day-to-day CS tickets, and any changes requested are implemented by the team.
What do you dislike about the product?
UI is bit of old school, there can be better tracking of the emails shared to the customers.
What problems is the product solving and how is that benefiting you?
To deal with our day to support requests and live chat.
East to Understand the tool
What do you like best about the product?
The tool has many option, however, the most easiest is UI/UX of the tool.
Also, the customer is quick and fast
Also, the customer is quick and fast
What do you dislike about the product?
The intergration of Zopim with Zendesk sometimes lack.
What problems is the product solving and how is that benefiting you?
The problem was automation.
For example, zendesk has tag feature, Lets suppose the CEO name is Saurabh- and now I want anyone who loop in saurabh name in the email id that should have a speacial tag as a CEO escalation which gave me extra confidence to be sure that every escalation is being taken care.
Also, the dashboards and report was just amazinh.
For example, zendesk has tag feature, Lets suppose the CEO name is Saurabh- and now I want anyone who loop in saurabh name in the email id that should have a speacial tag as a CEO escalation which gave me extra confidence to be sure that every escalation is being taken care.
Also, the dashboards and report was just amazinh.
My Outlook on Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite has a unified support across email, chat, social media, phone, and messaging apps, allowing agents to manage all queries from a single interface, which simplifies workflows and improves efficiency. Along with powerful ticketing system that centralizes customer requests, supports customizable fields, and tracks history for personalized support. Also it's robust automation—including AI-powered ticket routing, workflow triggers, and macros—that reduces agent workload and speeds resolution.
Self-service options, Extensive reporting and analytics tools, good integration systems with third party makes it a great tool for us to use.
Self-service options, Extensive reporting and analytics tools, good integration systems with third party makes it a great tool for us to use.
What do you dislike about the product?
Zendesk Support Suite can be expensive at higher tiers. Also it has a steep learning curve making it a little difficult for new or smaller teams to understand and utilize the tool. Interoperability between some modules might be an issue at the beginning of usage period as well.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped us a lot in theme customization for our help desk systems. It also automated workflows for agent on customer support side.
Zendesk Support Suite - Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified, omnichannel experience. It allows support teams to manage email, chat, voice, and social messaging from a single dashboard, which streamlines workflows and improves response time. The intuitive UI, powerful automation tools like triggers and macros, and deep reporting/analytics through Explore make it easy to scale support operations and maintain high customer satisfaction.
Additionally, the ability to customize the experience with apps and integrations, combined with a strong knowledge base through Guide, makes Zendesk a robust solution for both agents and customers
Additionally, the ability to customize the experience with apps and integrations, combined with a strong knowledge base through Guide, makes Zendesk a robust solution for both agents and customers
What do you dislike about the product?
What I dislike about Zendesk Support Suite is the complexity of customization and limitations in native reporting. While the platform offers powerful features, setting up advanced workflows or deeply customizing ticket forms often requires developer support or third-party apps. Additionally, Zendesk Explore, the reporting tool, has a learning curve and sometimes lacks flexibility for non-technical users who want to build real-time, granular reports quickly.
Another area of improvement is performance—larger teams sometimes face slow load times, especially when handling high ticket volumes or switching between views. Lastly, some core features like SLA policies or CSAT customization are locked behind higher-tier plans, which can be restrictive for growing teams.
Another area of improvement is performance—larger teams sometimes face slow load times, especially when handling high ticket volumes or switching between views. Lastly, some core features like SLA policies or CSAT customization are locked behind higher-tier plans, which can be restrictive for growing teams.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the problem of fragmented customer communication by unifying all support channels—email, chat, social, and voice—into one platform. This ensures that our team can manage conversations efficiently without switching tools, leading to faster resolution times and a more consistent customer experience.
It also helps us streamline our internal workflows through automation (like triggers, macros, and SLAs), which reduces manual effort and allows agents to focus more on high-impact interactions. The ticketing system and audit trails ensure accountability and transparency in support processes.
The biggest benefit is improved customer satisfaction and operational efficiency. With Zendesk, we’re able to provide timely, personalized support while scaling our efforts across a growing user base.
It also helps us streamline our internal workflows through automation (like triggers, macros, and SLAs), which reduces manual effort and allows agents to focus more on high-impact interactions. The ticketing system and audit trails ensure accountability and transparency in support processes.
The biggest benefit is improved customer satisfaction and operational efficiency. With Zendesk, we’re able to provide timely, personalized support while scaling our efforts across a growing user base.
Robust and Scalable Customer Support Platform
What do you like best about the product?
Easy multichannel ticketing, clean UI, strong automation, and great app integrations.
What do you dislike about the product?
Setup takes time, and some key features are locked behind higher pricing tiers.
What problems is the product solving and how is that benefiting you?
It unifies support channels, speeds up responses, and boosts customer satisfaction.
Zendesk Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified approach to customer service. It brings together multiple support channels—email, chat, phone, and social media—into one integrated platform, making it easier for teams to manage customer interactions efficiently. Additionally, the scalability of the platform ensures it grows with the organization’s needs without becoming overly complex.
What do you dislike about the product?
While it's a powerful tool, configuring workflows, triggers, and automation rules can be time-consuming and often requires a steep learning curve, especially for non-technical users. Additionally, some users find the pricing structure less flexible—certain advanced features or analytics require higher-tier plans. The reporting module, while robust, could benefit from more intuitive custom report building without relying heavily on Zendesk Explore.
What problems is the product solving and how is that benefiting you?
The key benefits include:
Improved response times due to ticket prioritization and workflow automation.
Better visibility and accountability, as all customer interactions are tracked in a single system.
Enhanced customer experience, since agents have full context when responding.
Actionable insights through analytics and dashboards, enabling continuous service improvement.
Improved response times due to ticket prioritization and workflow automation.
Better visibility and accountability, as all customer interactions are tracked in a single system.
Enhanced customer experience, since agents have full context when responding.
Actionable insights through analytics and dashboards, enabling continuous service improvement.
Zendesk Support is a leading customer service software platform that focuses on streamlining support
What do you like best about the product?
Multichannel Support: Easily manages tickets from email, chat, phone, and social media in a centralized platform, making it convenient for support teams to track and resolve issues from various sources.
User-Friendly Interface: The dashboard is intuitive and well-designed, allowing agents of any experience level to set up and use the system efficiently.
Automation and Workflow: Robust automation features keep routine tasks streamlined, such as ticket routing, tagging, and prioritization, saving time and improving response times.
Reporting and Analytics: Offers in-depth reporting tools that help supervisors monitor team performance, measure customer satisfaction, and identify support trends.
Integration Flexibility: Integrates well with popular business apps (like Salesforce, Slack, or Jira), allowing companies to extend Zendesk’s functionality and connect it to their existing tech stack.
User-Friendly Interface: The dashboard is intuitive and well-designed, allowing agents of any experience level to set up and use the system efficiently.
Automation and Workflow: Robust automation features keep routine tasks streamlined, such as ticket routing, tagging, and prioritization, saving time and improving response times.
Reporting and Analytics: Offers in-depth reporting tools that help supervisors monitor team performance, measure customer satisfaction, and identify support trends.
Integration Flexibility: Integrates well with popular business apps (like Salesforce, Slack, or Jira), allowing companies to extend Zendesk’s functionality and connect it to their existing tech stack.
What do you dislike about the product?
Pricing: Can be expensive, especially for small businesses or teams needing advanced features, as costs can add up with additional modules.
Complexity for Small Teams: While powerful, some features might be excessive for smaller organizations that don’t require heavy automation or analytics.
Customization Limits: While offering some customization, certain aspects (like advanced workflows or branding) may require technical know-how or additional costs
Complexity for Small Teams: While powerful, some features might be excessive for smaller organizations that don’t require heavy automation or analytics.
Customization Limits: While offering some customization, certain aspects (like advanced workflows or branding) may require technical know-how or additional costs
What problems is the product solving and how is that benefiting you?
Zendesk Support stands out as a highly capable platform for businesses looking to deliver organized, multichannel customer support. It’s particularly valuable for mid to large-sized organizations that prioritize automation, integration, and reporting capabilities.
The Gold Standard of Customer Support Platforms
What do you like best about the product?
I’ve been using Zen desk for a while now, and honestly, it’s been a total game changer for how we handle customer support.
What stood out to me right away was how clean and easy the interface is. It doesn’t take forever to learn, and even new team members pick it up quickly. But don’t let the simplicity fool you. it’s super powerful. From automating tickets to setting up workflows and chat support, Zendesk just makes things run smoother.
The best part? It actually helps you improve your support system, not just manage it. Our response times have gone down, and our customer satisfaction scores have definitely gone up since switching.
What stood out to me right away was how clean and easy the interface is. It doesn’t take forever to learn, and even new team members pick it up quickly. But don’t let the simplicity fool you. it’s super powerful. From automating tickets to setting up workflows and chat support, Zendesk just makes things run smoother.
The best part? It actually helps you improve your support system, not just manage it. Our response times have gone down, and our customer satisfaction scores have definitely gone up since switching.
What do you dislike about the product?
If I had to point out a few downsides, I’d say the pricing can get a bit steep as your team grows, and some of the more useful features are only available on higher plans. Also, setting up advanced workflows or automations isn’t always the most intuitive, it takes some trial and error.
What problems is the product solving and how is that benefiting you?
Zendesk has really helped us bring structure and consistency to our customer support. Before, things were all over the place, emails, DMs, chats, nothing was tracked properly and follow-ups were often missed. With Zendesk, everything is in one place, so it’s way easier to manage conversations, assign tickets to the right people, and make sure nothing slips through the cracks. It’s also made our team more efficient, we’ve cut down response times, improved customer satisfaction, and have better visibility into where we need to improve
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