Zendesk Suite
ZendeskReviews from AWS customer
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Total view on Zendesk
What do you like best about the product?
I have previously used Zendesk service in my previous company and love the interface, which is quite easy to understand as well. It is more customer supportive and has a good amount of features as well.
What do you dislike about the product?
One thing I dislike about Zendesk is you have to come back and search for another incident; there is no option to go to the next incident.
What problems is the product solving and how is that benefiting you?
It is easier for the management team to track and get updates on all the employees.
Work great.
What do you like best about the product?
we believe help should be simple. Our support center is designed for clarity and speed, so whether you're browsing articles or connecting with our team, everything’s just a few clicks away. No confusion. No hassle. Just solutions.
What do you dislike about the product?
It's great for a starter help desk and easy to use. With one click, you can have everything up.
What problems is the product solving and how is that benefiting you?
- Fragmented Communication Channels
It unifies email, chat, phone, social media, and messaging apps into one platform, so agents don’t have to juggle multiple tools.
- Slow Response Times
Automation features like triggers, macros, and AI-powered bots help route tickets and respond faster.
- Lack of Customer Context
Agents get access to full customer histories and conversation threads, enabling more personalized and efficient support
It unifies email, chat, phone, social media, and messaging apps into one platform, so agents don’t have to juggle multiple tools.
- Slow Response Times
Automation features like triggers, macros, and AI-powered bots help route tickets and respond faster.
- Lack of Customer Context
Agents get access to full customer histories and conversation threads, enabling more personalized and efficient support
Recommendations to others considering the product:
Easy to aet up and use.
Best Support ticketing tool ever
What do you like best about the product?
The interface is one of the best and cleanest I have ever seen, I have used salesforce and many other ticketing tool but Zendesk is way ahead in terms of its interface.
And you can link any ticket, customize your views and see various details in the tickets.
And you can link any ticket, customize your views and see various details in the tickets.
What do you dislike about the product?
There isn't much that I can say here, not sure if I hate anything as I said I love this tool for sure.
What problems is the product solving and how is that benefiting you?
I think Zendesk has clean UI which helps to learn its tool in few hours, and also it has a feature where you can actually view the person or user editing the ticket, viewing the ticket or number of views from the support team which I find most attractive feature ever, so that there is no confusion about whos working on the ticket.
A great set of tools for all support needs
What do you like best about the product?
It was surprisingly easy to use and intuitive and the customer support is robust, thoroughly impressed.
What do you dislike about the product?
I haven't used it long enough to note downsides but perhaps more explanation can be added for non-technical users.
What problems is the product solving and how is that benefiting you?
The chatbot helped in lead capture and moving the lead along the marketing and sales funnel.
Easy to use and navigate, handling tickets have never been easier.
What do you like best about the product?
Unresolved tickets have their separate section, I just login and start working on the unresolved ones.
What do you dislike about the product?
Words formatting is not top notch. It need improvements
What problems is the product solving and how is that benefiting you?
Resolving issues related to customer transactions. It helps in getting pre requisite info regarding transactions as customers are asked to provide those details before raising a ticket
Best ticketing service for customer services
What do you like best about the product?
I used Zendesk when I used to work for a gaming company on a daily and used to get different tickets through its awesome ticketing management system. It was easily able to identify what kind of issues the customers are having and was able to differentiate between them on the basis of just a few tags. It was easily integrated into our messaging system. With zendesk we were able to help our customer and provide them with the best customer support.
What do you dislike about the product?
Crash issues that we used to face 2-3 times in a quarter.
What problems is the product solving and how is that benefiting you?
We were able to reply to customers on time, and it's easily integrated into our system.
Honest Review
What do you like best about the product?
I’ve used Zendesk Support Suite for handling customer support, and overall it’s a very good tool. It helps you manage tickets from email, Monitoring tools and etc, all in one place. No need to switch between apps.
The interface is clean and easy to use, even for new support agents. It has good automation features to save time, and the reporting is also helpful to track team performance.
The interface is clean and easy to use, even for new support agents. It has good automation features to save time, and the reporting is also helpful to track team performance.
What do you dislike about the product?
Only thing is, it can become a bit expensive if you need advanced features or have a big team.
What problems is the product solving and how is that benefiting you?
it makes the ticket handling and support workflow easy, and recorded
One of the best support tools out there!
What do you like best about the product?
I have used many ticketing tools over the years, but nothing beats the customisation, versatility and ease of zendesk.
What do you dislike about the product?
Price is too high for small organisations to adopt.
What problems is the product solving and how is that benefiting you?
Managing multiple tickets and chats . Routing them efficiently and generating great reports.
A Powerful and Intuitive Customer Support Platform Efficient, Scalable, and User-Friendly
What do you like best about the product?
Zendesk has significantly transformed the way our team handles customer support. Its intuitive interface, robust ticketing system, and automation capabilities have streamlined our workflows and improved overall efficiency.
What do you dislike about the product?
While Zendesk is a popular customer support tool, our experience has been less than satisfactory. The platform, though feature-rich, often feels overly complicated and not as customizable as we would like. Simple tasks sometimes require multiple steps, slowing down productivity rather than improving it.
What problems is the product solving and how is that benefiting you?
1. Fragmented Communication Channels
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
Before Zendesk, managing support across email, chat, social media, and phone was disjointed and inefficient. Zendesk unifies all customer conversations into one platform, eliminating silos and providing full context for every interaction.
2. Inconsistent Customer Experiences
By using automation tools like triggers, macros, and SLAs, we can ensure customers get timely, consistent responses—regardless of which agent is handling the ticket.
3. Lack of Visibility and Reporting
Previously, we had limited insight into team performance and customer satisfaction. Zendesk’s built-in analytics and customizable dashboards now give us real-time data to monitor KPIs, agent productivity, and customer feedback (CSAT scores).
Easy to set up and use
What do you like best about the product?
Zendesk is easy to set up and use.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
What do you dislike about the product?
feel the pricing is not justified by the value.
What problems is the product solving and how is that benefiting you?
Zendesk unifies all communication channels in one dashboard, so no ticket gets lost.
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