Zendesk Suite
ZendeskExternal reviews
6,544 reviews
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Zendesk is the best kind of dream
What do you like best about the product?
I love the integrations Zendesk has! Our team uses quite a few and they're all handy. I also love how easy it is to organize and view old/new tickets. Their support team is incredibly fast and helpful too!
What do you dislike about the product?
The only thing I think is lacking (and maybe I am just missing it!) is there is no way to track how long an agent is idle in a ticket; however, we can integrate TymeShift into ZD and they track that :)
What problems is the product solving and how is that benefiting you?
We have a very busy Helpdesk so we are constantly solving a number of issues ranging from technology issues, software support, basic facilities issues etc. Having everything in ONE area is a major benefit - being able to go back and look at reoccurring issues and how they are solved is awesome.
Recommendations to others considering the product:
Just go for it! Play around with the features :)
Easy to understand and build by your own
What do you like best about the product?
I've never worked before with a customer
What do you dislike about the product?
service platform, now I even setup one by myself. Its intuitive and easy for dummies
What problems is the product solving and how is that benefiting you?
Customer Service department building and growing
Recommendations to others considering the product:
Easy to setup
Zendesk Quality Service
What do you like best about the product?
I like the professional Support we receive from Zendesk. Anytime we have a question or an issue arises Zendesk Support is always available to assist. Great Service!!
What do you dislike about the product?
There is nothing to dislike at this time.
What problems is the product solving and how is that benefiting you?
Customer Support Agents' efficiency to support our customers and provide detailed information on the resolution and outcome of the ticket. As always GREAT Service!!
Recommendations to others considering the product:
Great Product, would recommend it to anyone.
The value that Zendesk provides to our customers
What do you like best about the product?
How practical things are even to beginners who never worked with the platform before. I started without the knowledge of triggers, automations, etc, and I could learn them within a week.
What do you dislike about the product?
Sometimes we need third party apps to fill out some spaces that Zendesk doesn't fill, like a better way to reassign tickets based on schedules (like Round Robin).
What problems is the product solving and how is that benefiting you?
I build automations and triggers for my company. My job is to make our agents' job easier.
I also gather data from Zendesk Explore to help other fields of the company, like sales and marketing.
I also gather data from Zendesk Explore to help other fields of the company, like sales and marketing.
Zendesk has great software
What do you like best about the product?
Macros and emails are automatically saved.
What do you dislike about the product?
Need third party apps which are often paid for workflow.
What problems is the product solving and how is that benefiting you?
Not applicable
Recommendations to others considering the product:
More apps created by Zendesk or flexible options with billing for apps.
Great experience with Zendesk support.
What do you like best about the product?
Triggers and automations are quick and easy to set up.
The zendesk community can also be really helpful for issues as well.
The zendesk community can also be really helpful for issues as well.
What do you dislike about the product?
We're missing some features since moving to agent workspace
What problems is the product solving and how is that benefiting you?
Managing and serving large numbers of contacts simultaneously.
Using their various tools we're able to effectively solve customers concerns in a timely manner and at high volumes
Using their various tools we're able to effectively solve customers concerns in a timely manner and at high volumes
Recommendations to others considering the product:
I'd highly recommend trying it out. It's a very well rounded product.
good experience
What do you like best about the product?
good support system, approachable, understandable,
What do you dislike about the product?
complicated settings, a lot of work if you don't know IT
What problems is the product solving and how is that benefiting you?
fast to respond, aproachable
Based on ticketing system to provide complete omnichannel support solution for customers interaction
What do you like best about the product?
Customized flow builder to guide customers and collect relevant info for agents to provide personalized service to customers
What do you dislike about the product?
Limitation on UI customization in mobile applications.
What problems is the product solving and how is that benefiting you?
Automated my support process by getting customers to do-it-yourself, for example, self-service with the knowledge base. All inquiries logged are tracked and bounded by SLA
Recommendations to others considering the product:
NA
Flexible product for our small helpdesk team
What do you like best about the product?
We have found Zendesk to be customisable enough to meet our small helpdesk team's needs. We are finding macros particularly useful.
What do you dislike about the product?
Explore dashboards are good but not as intuitive as Power BI.
What problems is the product solving and how is that benefiting you?
ZSS helps us manage our customer queries efficiently and Explore helps us track our, and their, strengths and weaknesses.
Great support app!
What do you like best about the product?
I love that it is very easy to use. Even if you're not so techy, you can explore or follow along with guides on how to do something. There are a few times I encounter some difficulty, but the community discussion help a lot.
What do you dislike about the product?
formatting---adding emojis, it causes line break. It doesn't look good. And support said there's only some emojis but i tried almost all and they all cause line breaks
What problems is the product solving and how is that benefiting you?
We were having issues with consolidating customer concerns, while pulling up their customer information, and saving templates. We used to have different platforms for chat, email and phone. So with zendesk, we were able to get all three in one app. plus other platforms such as whatsapp, facebook messaging, etc
Recommendations to others considering the product:
best omnichannel support
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