Zendesk Suite
ZendeskExternal reviews
6,544 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Best one stop solution for customersupport across multiple channels
What do you like best about the product?
Zendesks integration where i can integrate multiple channels in one tool.
What do you dislike about the product?
What I dislike is the fact that we cannot delete Irrelevant feedback.
What problems is the product solving and how is that benefiting you?
We are able to respond to our customer queries and also take feedback from them on where we can improve.
Zendesk makes support breezy!
What do you like best about the product?
Zendesk allows any team to "plug and play" with improved functionality for customers and agents.
What do you dislike about the product?
I have struggled to fully customize Explore reports. The learning curve has been bigger than I expected.
What problems is the product solving and how is that benefiting you?
We've been able to more efficiently prioritize chat customers and certain topical email requests, all while reducing agent effort and ticket time.
Recommendations to others considering the product:
Zendesk provides a robust suite of features and the ability to deeply customize insight reportings.
Zendesk support team
What do you like best about the product?
Staff professionalism & thoroughness are always helpful
What do you dislike about the product?
Still learning in the new platform with the changes that were implemented
What problems is the product solving and how is that benefiting you?
The support of an individual rep is very helpful
simply efficient
What do you like best about the product?
Easy to create, standardize all your triggers, and target those responsible
What do you dislike about the product?
could have the option to download ticket attachments in bulk, other than via API
What problems is the product solving and how is that benefiting you?
Directing problems to field staff, about 300 incidents a day called
Recommendations to others considering the product:
if you need a large volume of data and quality of service, it is the right tool
The best way to communicate with customers and understand what happens in your company
What do you like best about the product?
The easy way to understand how everything works. The setup is also easy to do and it's super customizable.
What do you dislike about the product?
Sometimes we would like to have more options for the forms or the macros/views.
What problems is the product solving and how is that benefiting you?
We can have all the communication from customers in just one space.
Quick to respond and resolve
What do you like best about the product?
I really love the look and feel of the zendesk support suite, it makes engaging with our clients fast, we can choose to communicate via email, chat or calls all in one convient place.
What do you dislike about the product?
I would like there to be an option to iniate bulk emails, currently there is the option to update multiple emails at one time but I have to create them one by one first.
What problems is the product solving and how is that benefiting you?
This type of set up has taken out our need to use 3 different pieces of software to connect with our clients. They can reach us in one place 3 different ways. Its very convient.
Zendesk is the best ally for support teams
What do you like best about the product?
I like Zendesk and its method for managing support tickets and assistance; within my organization, we use it internally to answer staff concerns and externally to provide care and support to all our customers more efficiently. Its user interface is easy to decipher, it does not cause any loss or hiccups for users. Keeping track of problems is quite simple and has good features, such as ticket filtering. Moreover, its customer service is excellent.
What do you dislike about the product?
The platform could have a help module where they provide tutorials or step-by-step tutorials on the more complex functions so that new users can get up to speed faster.
What problems is the product solving and how is that benefiting you?
Zendesk has served as a ticket manager and at the same time has served to improve communication with customers and other members of the organization. It is very useful and plays a leading role in both internal and external customer service and support. We have been able to receive, distribute and answer tickets in the most efficient way possible, and we have been able to keep customer records and centralize the organization's data in one place. Zendesk helps us help others.
Recommendations to others considering the product:
It is quite easy for me to recommend Zendesk because I know the potential of this tool and how much it brings in terms of attention and support not only to customers but also to the staff of your company. It is the best tool to manage tickets without a doubt.
Zendesk Support
What do you like best about the product?
Zendesk has a robust trigger and automation system to simply work flows and make sure the work gets to who it needs to get to
What do you dislike about the product?
Reporting. I have had to write several custom queries to get information I need.
What problems is the product solving and how is that benefiting you?
We have more insight into our CSATs. We solved an issue where we are directing customers to our website if they do not have terms
Perfect tool for us
What do you like best about the product?
Zendesk is the perfect tool for operations, we would not be able to do what we do without the support of ZD
What do you dislike about the product?
I thnik that it could be more user friedly
What problems is the product solving and how is that benefiting you?
Channeling al request through one and only tool is a game changer, also the reporting part is mint
Good for managing and creating tickets
What do you like best about the product?
What I like about it is that we are able to open different tickets at the same time, use different plugin with it (Talkdesk Callbar), increasing the workflow and productivity.
What do you dislike about the product?
Sometimes the colour theme can be very boring and it gets the eye a bit tired after working long hours with tickets in Zendesk. To mitigate that I use an extension for Google Chrome.
What problems is the product solving and how is that benefiting you?
We solve all sorts of customer issues every day using Zendesk. Such as account questions, change in account information, general questions, incidents. Basically, all operations when we need to use email is made through Zendesk.
showing 3,071 - 3,080