Zendesk Suite
ZendeskExternal reviews
6,544 reviews
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Very nice, easy to use, ease of accessibilty
What do you like best about the product?
Ease of finding a ticket, There are multiple ways to find a ticket, through search,
What do you dislike about the product?
Nothing, There is nothing that I dislike about the product.
What problems is the product solving and how is that benefiting you?
Reaching out to customers is way more easier than ever
Recommendations to others considering the product:
Highly recommended for executives
Good overall solution
What do you like best about the product?
Saving the history of client's requests is essential to giving good support and improving your services. Zendesk allows us to do this and provide a quick and easy way to review old history for specific clients or search a solution from a previous client encounter.
What do you dislike about the product?
We do receive notifications for a fair amount of temporary outages, but it does not always affect us. There are issues searching for clients from a specific domain which can be slightly frustrating.
What problems is the product solving and how is that benefiting you?
We use many of the Zendesk products as a one-stop-shop, Support ticketing, Online chat, Support documentation, and a small amount of usage with reporting (Explore). Integrating them allows us to see all client communication with the support team and insights to the Sales team on client communication.
Recommendations to others considering the product:
Request assistance with the setup from a Zendesk admin
Easy and best
What do you like best about the product?
It helps to resolve the concerns of users in a straightforward way. Also, the best part about this is I can make my mistakes internal. Whenever I send a wrong reply, I make the note internal and send the correct response.
What do you dislike about the product?
There's nothing to dislike. Earlier, I used this about the rating part, like whether the customer is satisfied with our service or not. Now, I see there's an option to give feedback/rating. That's nice.
What problems is the product solving and how is that benefiting you?
I resolve crypto-related concerns, P2P disputes, INR issues, trading issues, and account management. The feedback part is beneficial to us to give our best to resolve their problem.
Recommendations to others considering the product:
I would highly recommend other organizations to use this tool.
Good Software, great support team
What do you like best about the product?
it is pretty simple to use and understand, I got the hang of it within 5 minutes of using the software.
What do you dislike about the product?
Nothing much at the moment, its all pretty good
What problems is the product solving and how is that benefiting you?
Collating all the details onto a single page is one of the biggest advantages
Recommendations to others considering the product:
Its a good product
Best for ticketing thing
What do you like best about the product?
Zendesk is used by us as a platform that specializes in delivering continuous email support to multiple subscribers. The team provides equitable assistance, and the ticket system ensures consistency. The support status, for example, is updated in real time and can be shared between teams. In addition, visibility on the list is advantageous, as is the feature that can be filtered through tagging.
What do you dislike about the product?
I believe that transfer, CC, and transfer features are not enough. It will be important when you exchange external emails within the company, so there is room for growth here.
What problems is the product solving and how is that benefiting you?
Zendesk Suite is primarily used in our organization to share an email support process to multiple team members. We use the concept of tickets to manage continuous support requests and track all transactions, making it easy for everyone in the team to exchange information, even if their contact information is different. In addition, the situation can be controlled and viewed in real time, which is very fast.
Excellent and solid platform
What do you like best about the product?
That it is a solid and self-explanatory platform, or if you need to there are helpful guides to complete tasks. The ticket system is advantageous.
What do you dislike about the product?
At present, I haven't any negative comments to make. Any issues I've had were all easily resolved with the support assistance from Zendesk Support. I have seen a new help system is coming and look forward to it.
What problems is the product solving and how is that benefiting you?
One issue I came across was that my Safari browser wasn't showing certain features; when advised to switch to Chrome, it resolved the problems. My productivity has also improved by using the platform
Zendesk is user friendly
What do you like best about the product?
It is user-friendly and easy to navigate and search past support requests.
What do you dislike about the product?
I don't like that you can't edit the private notes. If you misspelled something, you can't change it after closing the private comment.
What problems is the product solving and how is that benefiting you?
We are getting issues resolved in a structural manner in the company. We have trained users to enter a ticket within zendesk to be more organized.
Zendesk Support Suite Review
What do you like best about the product?
The best feature is the ability to import and export data. When I'm adding new organizations to our Zendesk account, I can easily generate reports, export them, and import them.
What do you dislike about the product?
Integration does not always work. Integration with the Ringcentral dialer, for example. Automatic ticket creation is not working when I get calls, and you will need to log out and re-login to your RingCentral account to fix it.
What problems is the product solving and how is that benefiting you?
Problems with our knowledge base articles and helpdesk support. We were able to create a knowledge base articles repository, and our helpdesk technicians are quickly resolving customer concerns.
Zendesk has helped manage customer communication seamlessly
What do you like best about the product?
Zendesk's ticketing system is really good. Grouping and assigning tickets has helped organize the communication flow.
What do you dislike about the product?
An option to view if the mail has been viewed or opened by the receiver would be a great add on feature. Also, adding images to email signatures is a bit confusing. Other than that all great.
What problems is the product solving and how is that benefiting you?
I have been using Zendesk to manage mails and raise tickets.
Helpdesk for SMB and Enterprise customers
What do you like best about the product?
Integration with Social Media
Pricing model (SaaS)
FAQs(Automated suggestions for repeated questions from knowledge base)
Ease of signing up
Custom domain support
Pricing model (SaaS)
FAQs(Automated suggestions for repeated questions from knowledge base)
Ease of signing up
Custom domain support
What do you dislike about the product?
Too many competitors.
Difficult to evaluate as there are strong competition from the likes of freshdesk, hiver etc.
Expensive compared to the competitors like freshdesk
Difficult to evaluate as there are strong competition from the likes of freshdesk, hiver etc.
Expensive compared to the competitors like freshdesk
What problems is the product solving and how is that benefiting you?
Customer helpdesk.
As a company you have business and that has users. So there should be a way to solve those user queries which are converted in the form of tickets. We used Zendesk for the same
As a company you have business and that has users. So there should be a way to solve those user queries which are converted in the form of tickets. We used Zendesk for the same
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