Zendesk Suite
ZendeskExternal reviews
6,544 reviews
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Product is easy to use and adopt.
What do you like best about the product?
The interface is simple and very intuitive. Users like the look and feel of the help center. The integration between the different channels is very convenient when trying to achieve one platform
What do you dislike about the product?
Does not integrate easily with Office apps. Specifically Teams and Power BI which is our standard reporting platform. Extracting data from group memberships and other fields is not easy and must be done by the Zendesk support reps
What problems is the product solving and how is that benefiting you?
We use the tool for our internal support. There is no external service offerings with this platform. We have consolidated multiple channels into one solution and integration.
Recommendations to others considering the product:
Easy to use and setup. No external consulting required.
Impresive Applications.
What do you like best about the product?
Helps for multitasking chat very fast, very secure, and complex.
Has many features.
Various kinds of integration are carried out such as Play Store and AppStore.
Friendly interface for people with a basic skill.
Relatively cheap price.
Has many features.
Various kinds of integration are carried out such as Play Store and AppStore.
Friendly interface for people with a basic skill.
Relatively cheap price.
What do you dislike about the product?
Some integrations had difficulties and several times failed to try until this case was brought up and taken care of by Zendesk engineers.
Provides features that are simple to implement.
SLA that takes a long time.
Some integrations are quite complicated but can still be handled by our expert team.
Provides features that are simple to implement.
SLA that takes a long time.
Some integrations are quite complicated but can still be handled by our expert team.
What problems is the product solving and how is that benefiting you?
Help clients to make it easier to reply to messages and do management for agents on duty.
Yes, because the chat responses and macros from Zendesk are very useful.
Incoming tickets can be replied to quickly and according to the time and date when the ticket was received by the integrated system.
Ensure the security of data integrated into Zendesk.
CSAT (Customer Satisfaction) is very Helpfully.
Can call customers directly using Zendesk without other 3rd party applications.
Yes, because the chat responses and macros from Zendesk are very useful.
Incoming tickets can be replied to quickly and according to the time and date when the ticket was received by the integrated system.
Ensure the security of data integrated into Zendesk.
CSAT (Customer Satisfaction) is very Helpfully.
Can call customers directly using Zendesk without other 3rd party applications.
Recommendations to others considering the product:
taking into account some of the things I have stated above as I like Zendesk from several aspects such as:
1. Helps for multitasking chat very fast, very secure, and complex.
2. Has many features.
3. Various kinds of integration are carried out such as Play Store and AppStore.
4. Friendly interface for people with basic skills.
4. Relatively cheap price.
1. Helps for multitasking chat very fast, very secure, and complex.
2. Has many features.
3. Various kinds of integration are carried out such as Play Store and AppStore.
4. Friendly interface for people with basic skills.
4. Relatively cheap price.
“I would like to thank you for this tool to help us to grow our business. ”
What do you like best about the product?
There is still so much to explore in Zendesk ! But it is a brilliant product/project. The most loved feature, Guide.
What do you dislike about the product?
Customization in Reports can be better and simpler to use.
What problems is the product solving and how is that benefiting you?
Customer issue, recurring, Help Center for better service.
Recommendations to others considering the product:
Reinvent your help desk . Zendesk has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, reporting.
The user friendliest customer support software
What do you like best about the product?
What I like the most about Zendesk Support Suite software is the multiple services available to customer support employees. Real-time chat is the best feature the software has. Whenever a client starts a chat the support agents receive a notification on the spot without any delay which enhances customer satisfaction. Also, automatic ticket creation is also another great feature the Zendesk Support Suite software provides.
What do you dislike about the product?
The only thing that I dislike about Zendesk is that the real-time live chats gets disconnected and does not get restored if there exist some network issues. The chat gets connected to another agent which may annoy the client who was engaged in the chat.
What problems is the product solving and how is that benefiting you?
The chat feature of the Zendesk Support Suite software helped me to get engaged with the clients who had problems while using the software at my organization. Thus, the chat feature helped me solve the issues that clients faced while using our software. Zendesk had multiple benefits like auto ticket creation and the Zendesk guide which makes it so unique and user friendly.
Took our money and ran
What do you like best about the product?
The potential it has to be an all-in-one platform for all of our needs.
What do you dislike about the product?
The features we were sold do not perform as expected. We have been using the product for less than a month and have had numerous problems. We have asked to have a call with someone to troubleshoot our issues and no one will even respond to us. It is impossible to get a live representative on the phone, and when you utilize their chat feature, if the person you're talking to doesn't know the answer to your question, you ''accidentally'' get ''disconnected''. It is beyond frustrating and not at all the 'champions of customer service' we have been promised. Stay away unless you're really into snake oil.
What problems is the product solving and how is that benefiting you?
Ticketing system, marketing, client communications.
zen desk
What do you like best about the product?
Great support from the customer care team and ease deployment of UX, it is to use for everyone with effortless functionality,pre-built zendesk FAQ system is always helpful.
What do you dislike about the product?
Pricing is very high times. Customer support is lacking in crucial times before purchasing the bundle; users must know the features and usage benefits. It is also suitable for small teams, not recommended for heavy crew.
What problems is the product solving and how is that benefiting you?
Easy adoption and migration also made easy with inbuilt all user expected options, improve the real-time customer satisfaction virtually and also pre-build instant FAQ also developed asper our customized responses.
Recommendations to others considering the product:
Suitable for trial and stay extended usages.
Great!
What do you like best about the product?
I like that I can integrate many different things into Zendesk that I would not be able to through other platforms. You can incorporate Shortcut and other functions into Zendesk, making it a lot more inconvenient for daily use.
What do you dislike about the product?
I wouldn't say I like how slow Zendesk is sometimes. When changing between ticket tabs, it will take a long time to click and start typing or even switch tabs in general.
What problems is the product solving and how is that benefiting you?
I like that I can integrate many things into Zendesk that I would not be able to through other platforms. You can incorporate Shortcut and other functions into Zendesk, making it a lot more inconvenient for daily use. We solve tickets using Zendesk. It's great.
Recommendations to others considering the product:
N/A
Zendesk seeing the customers as the center point
What do you like best about the product?
I like the option to customize zendesk configuration to meet our internal and external goals
What do you dislike about the product?
i think there is room for better notifications management
What problems is the product solving and how is that benefiting you?
Better SLA's for customers problems, analyzing the data for future improvments
Easy to use and get support
What do you like best about the product?
Communication was quick and easy and the on-screen chat to take care of the issue was easy to use.
What do you dislike about the product?
There was nothing to dislike. The GUI was good.
What problems is the product solving and how is that benefiting you?
A technical support issue on my website.
This best application for emails!
What do you like best about the product?
Easy to level. Can build your own macros for email. easy to give mass replies easy onboard new support employees with this software. can help making emails professional.
What do you dislike about the product?
Once a while we need to clear cache. Other website does not load up. and any user has an account zendesk who not part of organisation can see agent name and photo.
What problems is the product solving and how is that benefiting you?
Giving mass replies to users when our payment system is down. Or contact customers for feedback or give solutions to there problems! For creating tickets for customer resolution.
Recommendations to others considering the product:
If going make zendesk purchae. Kindly have a back software as zendesk can go down sometimes!
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