Zendesk Suite
ZendeskExternal reviews
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Excellent customer support and management tool for businesses
What do you like best about the product?
The best think about zendesk that i like is that it is not fraphic intensive and loads up very fast on the laptop/mobile phone. Also the it is very user friendly and uou can get the hamg of it within a day.
What do you dislike about the product?
The thing I dislike about the suite is that sometimes, when I am working for extender hours on the suite, it starts lagging a lot. I then have to restart the suite to fix this issue.
What problems is the product solving and how is that benefiting you?
I have been resolving the issues that users of our app face and they raise to us within the Zendesk help suite. As of now, our motive is to reduce the first response to the user to within 2 hours.
Recommendations to others considering the product:
Great piece of software, go for it.
Great software, highly recommend!
What do you like best about the product?
The interface of the application is quite easy to understand and go through. Simplicity at its best. Keep rolling out updates so that the software can be used at its best.
What do you dislike about the product?
Nothing much about the disadvantage. The application does have a bug here or there that can be rectified very easily using simple debuggers. Apart from that, the software functions as it is intended.
What problems is the product solving and how is that benefiting you?
Zendesk is used in the daily life of an IT technician. I, however, use it for my own advantages, like switching between two monitors and controlling their actions as an when necessary.
Recommendations to others considering the product:
Go for it.
SCS Customer support specialist
What do you like best about the product?
I like how it is easy to log in and out of Zendesk. It also has different options like meeting and coaching; Zendesk also keeps track of the time of how long you have been on as well as going to break and meetings.
What do you dislike about the product?
I don't particularly appreciate how Zendesk sometimes randomly logs you off while at work. It can get a little frustrating because the time and everything it was tracking also disappears.
What problems is the product solving and how is that benefiting you?
Currently, there are no problems I am solving for Zendesk, but I do wish the auto logging off would stop while I'm at work. Sometimes I rely on that timer because I forget what time I had logged in and out for lunch.
Tons of Features
What do you like best about the product?
We really only use Zendesk for the guide capabilities, but we are aware that Zendesk can do a lot that we use for Salesforce and some of the things we do with Pendo.
What do you dislike about the product?
I dislike that the Guide element is difficult to organize without having some sort of underlying document control system (we use Paligo for now). I wish it were a little easier to navigate while writing within Zendesk itself.
What problems is the product solving and how is that benefiting you?
We use the guide portion of Zendesk because it has great integration with Paligo and can also be used with Pendo. We are restructuring our docs this year, and may step away from our Paligo/Zendesk combination, but when we adopted it, Zendesk was the best solution for integration with our existing products.
Recommendations to others considering the product:
Make sure you take a good look at all the Zendesk features! Try to utilize as many as possible for the best ROI.
Easy to Use
What do you like best about the product?
Zendesk is very easy to use and navigate for people who have not used an app like this before. I've been using it for 9 months now and I must say its very easy and helpful for my position
What do you dislike about the product?
Not much to say that I dislike right now, sometimes tickets will disappear and reappear but its not so much an issue
What problems is the product solving and how is that benefiting you?
Easy customer contacts, easy communication, and navigation. Zendesk just helps ease the pain of learning new software and is very self-explanatory
#1 in Customer Support and HelpDesk
What do you like best about the product?
I like that as a sales professional with no technical skills; I can manage technical support issues with my customers with complete visibility and control. I can quarterback the relationship between CSM, Support, and Architecture at all times and pause and restart conversations all from one dashboard.
What do you dislike about the product?
The biggest downside that I've seen with Zendesk is that it's convoluted to try to find old conversations, re-open tickets and navigate a system that may hold thousands of previous threads.
What problems is the product solving and how is that benefiting you?
We use Zendesk as a customer help desk and conversation management system. We have custom roles for different teams, including CSM, Sales, and Support, so everything is routed correctly.
Efficient Way of Servicing Customers
What do you like best about the product?
Everything is streamlined into one system with multiple capabilities.
What do you dislike about the product?
There are sometimes little bugs but they always get it fixed.
What problems is the product solving and how is that benefiting you?
I have not encountered problems. I have benefited very much from all the apps that are integrated into the software.
Recommendations to others considering the product:
Make sure you find the plan that fits you best. Not all features are always used.
Zendesk The Perfect Simple Ticketing System!!!
What do you like best about the product?
Zendesk is the one-stop shop for all things ticket management and reports and a WYSIWYG Help Centre. No coding skill required, easy to use and easy to follow instructions with Zendesk support that can hold your hand take you through anything that you are stuck on.
If you are looking for a perfect Help Desk Management suite and all in one system with all bases covered and is affordable for all levels of customers from a one-man-band to a global leading company. No customer is too big or too small.
Zendesk is what you want and what you need. I love Zendesk Support and the Guide products work well hand in hand with each other.
If you are looking for a perfect Help Desk Management suite and all in one system with all bases covered and is affordable for all levels of customers from a one-man-band to a global leading company. No customer is too big or too small.
Zendesk is what you want and what you need. I love Zendesk Support and the Guide products work well hand in hand with each other.
What do you dislike about the product?
Would love more video guides on the zendesk support centre.
Easier to follow more than just written article guides.
An Annual plan would be good that can give customers the whole suite for 365 days for a min of 3 users for a cheaper affordable price.
Also, customer Satisfactory surveys should be available for all plan levels for Zendesk
Easier to follow more than just written article guides.
An Annual plan would be good that can give customers the whole suite for 365 days for a min of 3 users for a cheaper affordable price.
Also, customer Satisfactory surveys should be available for all plan levels for Zendesk
What problems is the product solving and how is that benefiting you?
This helps me manage my IT email requests that come from individual clients that I do not get lost in my normal email threads and it's all organized in a systematic way that I do not have to organize. It organizes it for me.
Recommendations to others considering the product:
Easy to use and setup a no worries system for all types of customers
Ticketing done your way
What do you like best about the product?
Customization aspect without hindering the efficient layout and process of the underlying need of tool.
What do you dislike about the product?
Having all the customization does cause there to be many places for inconsistencies in use.
What problems is the product solving and how is that benefiting you?
Allows me the ability to efficiently work with my clients, record our interaction, and either closed it out or leave in a pending state to ensure a follow up at a later time.
Great for ticketing and customer service
What do you like best about the product?
Explore dashboards, integrations, lots of features. You can customize everything and make it work customized in your specific industry. For the Travel industry, the ticketing system is amazing. It has a great chat and integrates very well with Zendesk Sell.
What do you dislike about the product?
Well, if you do not take a few lessons, it might seem a little overwhelming. It took a little reading to understand all the capabilities of this platform and how far it can go. I think it is top on the market.
What problems is the product solving and how is that benefiting you?
We serve clients fast, all information in centralized, all tickets can be found easily, it's great for agile teams that can leave internal notes and have an overview for managers. it makes our business better so we can be better for the clients.
Recommendations to others considering the product:
Best on the market!
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