Zendesk Suite
ZendeskExternal reviews
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Medium tool for Support team
What do you like best about the product?
It's a robust tool for the support team. Facilitates the possible integration as it has been in the market for a while now.
What do you dislike about the product?
- Old UI/UX
- Difficult to understand. With the availability of many features to make it robust and fulfill all the use cases, it has become complex too. Need to work on make it easy
- Difficult to understand. With the availability of many features to make it robust and fulfill all the use cases, it has become complex too. Need to work on make it easy
What problems is the product solving and how is that benefiting you?
We've used it as a ticket management tool and used SDK for the mobile app. Solved 10k+ customer problems while using this tool.
Helpdesk to provide self help to customer.
Helpdesk to provide self help to customer.
Zendesk
What do you like best about the product?
Super easy to use and the integration works smoothly as well
What do you dislike about the product?
I don't have anything that I can penpoint that I don't like
What problems is the product solving and how is that benefiting you?
All problems related to our clients
Essential for Customer Service
What do you like best about the product?
Zendesk is really easy to use. I truly believe this platform is essential to any customer service job. It allows us to easily create tickets, respond to our customers, and even integrate different apps within the platform. We actually switched to Zendesk from a different platform, and it was surprisingly very easy to get used to. The interface is very user-friendly.
What do you dislike about the product?
If there's anything I have to choose to dislike about Zendesk is that we aren't able to switch in between contact emails. For example, if a customer has multiple email addresses, we could only respond to the primary email address and are unable to switch to another email address. At least we haven't figured that out yet.
What problems is the product solving and how is that benefiting you?
To say that Zendesk is essential would be an understatement. This is the main platform we use to help our customers, and without it, how would we do our jobs? We are able to assist our customers and provide a better overall experience.
Recommendations to others considering the product:
If you work in customer service, use Zendesk!
Honest feedback
What do you like best about the product?
the support and data analysis is easy and for the agent to monitor and track the performance and this actually helps us individually to improve our performance. Apart from that, the one application helps us for complete resolution.
What do you dislike about the product?
The only thing I dislike is that it sometimes takes time to load but that must be due to my internet and need to wait some time.
What problems is the product solving and how is that benefiting you?
All the requests made by the customer and provide end to end resolution to the customer. Even to track the previous ticket by the same parent and so we can easily track everything in one place.
Recommendations to others considering the product:
This is pro-level software and is extremely useful for conducting my daily task on this platform to support the customer with their queries and give them resolution. It is easy to track your own performance and help us in improving and tracking our own KIP.
Great product for supporting customers
What do you like best about the product?
Ease of use. Zendesk is a great product to use as a customer service team.
Very easy to help customers, follow up on their tickets and offer support.
Very easy to help customers, follow up on their tickets and offer support.
What do you dislike about the product?
Limitation of product.
There's no direct integration of ZD with other customer support platforms
There's no direct integration of ZD with other customer support platforms
What problems is the product solving and how is that benefiting you?
Supporting customers, following up on calls and chats with customers
Great ticketing platform for the big or small organizations
What do you like best about the product?
Integrate with a lot of data softwares like Gainsight & churnZero and help to see all the data in one place. Super easy to use and has a lot of visibility for different teams in the company.
What do you dislike about the product?
Have been using it for the last 4 years and didn't find anything that I don't like so far. It has been the best in all the company needs.
What problems is the product solving and how is that benefiting you?
Solving the real business problem and the analytics data is an amazing feature that helps our support team grow more as an individual and as a team.
Best all in one customer service solution
What do you like best about the product?
Highly customizable. Good scaling possibilities and can be used by small and enterprise businesses.
What do you dislike about the product?
There support quality has decreased in the past. Zendesk has changed to AI technology's and it is more and more hard to talk to a real person
What problems is the product solving and how is that benefiting you?
Managing 10k+ incoming customer tickets and a few thousand calls per month. We also use the integrated knowledge base where we have 2mio+ view per year
Recommendations to others considering the product:
Look out for the marketplace. If there seems to be a function missing it is probably available as an app.
Good solution with ample feature set. Even free trail available with limited number of agents.
What do you like best about the product?
I like their ticketing system which is easy to configure and very much dynamic. Apart from it, real-time support features via chat through human agents or by chatbots make it a good choice for integrating this solution don't your platform.
What do you dislike about the product?
Their own customer support is not at all good. Nowadays their competitors are also providing WhatsApp chat features, which is really a need of the time.
What problems is the product solving and how is that benefiting you?
Using it for providing chat support to my customers. Also, using it to generate tickets for customer cmplaints.
Best Support and CRM tool.
What do you like best about the product?
We can add email and our respective social profiles to this account, we can reply to customers directly from the platform, there are various integrations available.
What do you dislike about the product?
Has limited social profile integrations; the user interface is a bit confusing.
What problems is the product solving and how is that benefiting you?
We are providing our customer's support and solutions to the issues faced. Providing real-time support with proper knowlegde base.
Zendesk Review
What do you like best about the product?
I like the ability to customize views and the incredible interactive capabilities between ZD and other apps
What do you dislike about the product?
wish it was easier to create new emails in Zendesk-ones that were not replies to existing tickets
What problems is the product solving and how is that benefiting you?
I love the all-in-one-place aspect of ZD email and chat communications with customers and that it is easy to see the whole communication chain in one glance
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