Zendesk Suite
ZendeskExternal reviews
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Zendesk is user friendly and efficient with minimal errors
What do you like best about the product?
Easy to use and user-friendly. Has a lot of customizable features to ensure customers are taken care of with ease of resolution.
What do you dislike about the product?
Overall slightly plan layout. Could use some color.
What problems is the product solving and how is that benefiting you?
Customer service issues such as canceling accounts, communicating via email. Very quick and easy way to communicate.
Best CRM for your business
What do you like best about the product?
Zendesk auto calling
Ticket management
Reports & Charts
Analytics
Ticket management
Reports & Charts
Analytics
What do you dislike about the product?
Nothing as such but faced a bit of challenges in round robin calling.
What problems is the product solving and how is that benefiting you?
Except round robin calling glitches, I didn't face any challenges.
Zendesk Support keeps Customer Support easy
What do you like best about the product?
Zendesk's support suite has made it easy to manage multiple agents in assigning tickets and being a universal platform to respond to customer requests. The ability to use it as a dedicated support inbox has been key, and brings with it the suite of features to monitor and track the performance of a support team.
What do you dislike about the product?
The one complaint about Zendesk is it's current data structures regarding organizations. Although a useful tool, would look into hopeful automations that can help make the assignment of organizations to tickets easier.
What problems is the product solving and how is that benefiting you?
Zendesk support suite serves as the method for our team to actively respond to customer requests and questions, and form an organizational perspective, has streamlined regular business conversations by allowing them to sit in a siloed inbox where questions ans conversations can be tagged, triaged and designated.
Zendesk.cx
What do you like best about the product?
It has the greatest features that make the software exciting and user-friendly. The most informative software thus far , you have access to most of the tools within your work-related issues.
What do you dislike about the product?
When you solve a ticket, some of them bounce back and come back as open with all the information on the quid force gone. This is time-consuming. It will really help if this is resolved ASAP.
What problems is the product solving and how is that benefiting you?
Customer service-related queries and the great stuff is that Knowledge base is at the tip of my hands all features are included on Zendesk which make life so much easier when getting a call and resolving the issue promptly.
Recommendations to others considering the product:
If you would like to see your company prosper because your employees have the tools of what it takes to make it a success then Zendesk is your software for office use.
One of the best CRM tools I've worked with.
What do you like best about the product?
Zendesk is super helpful for tracking and pulling customer profiles and past interactions. Furthermore, it helps save tme on each interaction as all necessary tools are available on the same screen.
What do you dislike about the product?
The customer's account may not be readily available if the customer has not updated their info through their personal/ customer account, leading to an outdated profile being selected but can easily be rectified as links lead to related account with the correct info.
What problems is the product solving and how is that benefiting you?
The benefits are that it helps locate and bring up customer and shopper profiles quicker and helps connect to other tools all on one screen and the same interaction.
Zendesk for Nonprofits
What do you like best about the product?
I like how easy it is to use and that it sends me emails with updates to my conversations
What do you dislike about the product?
The number of emails I receive from zendesk
What problems is the product solving and how is that benefiting you?
I use Zendesk with our IT department. It makes it easy to track tickets.
Easy and Organized
What do you like best about the product?
I love how easy Zendesk makes customer service. They have canned responses and everything is so organized. You can assign certain tickets to certain employees and also filter certain keywords so they are marked more urgent.
What do you dislike about the product?
Sometimes the emails we send out to customers go to their junk mail - which isn't necessarily Zendesk's fault but we have customers saying they never got responses.
What problems is the product solving and how is that benefiting you?
Everything is much more organized for us. Before Zendesk, we were working with email only and no customer service platform which became very messy. It's so much easier to have everything in one place also and any of the customer service reps can see the history of certain customers and emails.
Powerful subscription based ticket system
What do you like best about the product?
subscription-based make it almost maintenance free and can always get new features, tons of app integration allows you to link this into other popular systems easily
What do you dislike about the product?
The build-in reporting functionality does need to improve, limited layout, not able to identify macro response from other responses. Customer fields does not allow to be linked with another custom field
What problems is the product solving and how is that benefiting you?
We use Zendesk to log issues reported by customers from different product lines. Zendesk provides a powerful search function to quickly find tickets you are looking for
Recommendations to others considering the product:
Zendesk does not support content search, and you may want to consider building some external tools to do more in-depth data analysis
Zendesk, the easy and inexpensive way to communicate with your customers.
What do you like best about the product?
Zendesk is easy.....easy easy easy to use. I can't stress that enough. It's very intuitive, very user friendly, and extremely helpful
What do you dislike about the product?
The block feature is pretty useless.. you can block someone, but they just reboot and can come right back in.
What problems is the product solving and how is that benefiting you?
Chat with visitors on the website in order to sort through and find potential customers and to also answer questions/provide customer support.
Very easy to respond to tickets and prioritize them
What do you like best about the product?
Zendesk makes it easy to triage tickets and integrates with systems to use data to triage them better
What do you dislike about the product?
The integrations can be a little clunky and take some effort to set up
What problems is the product solving and how is that benefiting you?
Helping customers in a better and easier way than ever, retaining them and giving a better experience
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