Zendesk Suite
ZendeskReviews from AWS customer
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Reliable and Scalable Customer Support Platform
What do you like best about the product?
The automation features and triggers are incredibly helpful in streamlining repetitive tasks. Our team saves a lot of time thanks to macros, SLAs, and auto-routing.
What do you dislike about the product?
Some features that should be standard, like basic SLA management or detailed reports, are locked behind expensive enterprise plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions—email, chat, and social media—into a single platform. This has drastically improved response time, accountability, and team collaboration.
Helpful software
What do you like best about the product?
Zendesk brings together email, live chat, social media (Facebook, Twitter, WhatsApp), voice, and web messages into a single ticketing system. This means agents can manage all conversations without switching tools, improving speed and consistency.
What do you dislike about the product?
Zendesk can get costly, especially as your team grows or if you need advanced features. Many essential tools — like reporting, AI, or integrations — are only available in higher-tier plans or as add-ons.
What problems is the product solving and how is that benefiting you?
Disconnected Customer Conversations Across Channels.
Solution: Zendesk unifies email, chat, social media, phone, and web tickets into one platform.
Benefit: Agents can respond faster with full customer context, and customers get a smoother, more consistent support experience — no matter where they reach out.
Solution: Zendesk unifies email, chat, social media, phone, and web tickets into one platform.
Benefit: Agents can respond faster with full customer context, and customers get a smoother, more consistent support experience — no matter where they reach out.
Powerful and User-Friendly Support Platform for Scalable Customer Service
What do you like best about the product?
Zendesk Support Suite provides a clean, intuitive interface that makes it easy for both agents and end-users to navigate. The multi-channel support (email, chat, social, phone) works seamlessly, allowing teams to manage all customer interactions in one place. Its automations, triggers, and macros help streamline workflows, reduce response times, and maintain consistency across the board.
The reporting and analytics dashboard is particularly helpful in tracking agent performance, ticket volumes, SLA compliance, and customer satisfaction scores (CSAT). Integration with popular tools like Slack, Jira, and Salesforce adds more flexibility and ensures everything is well-connected.
The reporting and analytics dashboard is particularly helpful in tracking agent performance, ticket volumes, SLA compliance, and customer satisfaction scores (CSAT). Integration with popular tools like Slack, Jira, and Salesforce adds more flexibility and ensures everything is well-connected.
What do you dislike about the product?
The pricing can be on the higher side for smaller teams, especially when advanced features or add-ons are required. Additionally, while Zendesk is rich in functionality, some customization options are limited without scripting or developer involvement. Occasional lag with bulk updates or automation syncing has also been noted in peak usage times.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us centralize and streamline all customer support interactions across multiple channels—email, chat, and social media—into one unified platform. Before Zendesk, managing support requests across different systems was chaotic and prone to delays or missed tickets.
The biggest benefit has been faster resolution times, better customer satisfaction, and improved agent productivity. It also makes onboarding new support staff easier due to its user-friendly interface and knowledge base tools.
The biggest benefit has been faster resolution times, better customer satisfaction, and improved agent productivity. It also makes onboarding new support staff easier due to its user-friendly interface and knowledge base tools.
Must needed suite
What do you like best about the product?
Unified workspace. Email, chat, phone, and social media are all available here
What do you dislike about the product?
Nothing as of now. Would like to explore more about this product
What problems is the product solving and how is that benefiting you?
I can interest with customers efficiently
Zendesk Support Suite Streamlined Our Customer Support Operations
What do you like best about the product?
What I like best about Zendesk Support Suite is its seamless omnichannel integration.
What do you dislike about the product?
can be complex to set up and customize, especially for new users
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communications across multiple channels—email, chat, social media, and phone—into one unified platform.
Zendesk Support is a top of the line in customer service
What do you like best about the product?
If has everything you need for taking care of customers, this is it's main goal.
What do you dislike about the product?
Can be complicated to set up to have ir running in the way you like. My recommendation would be to lean in with the sucess managers.
What problems is the product solving and how is that benefiting you?
Handling all consumer facing questions
It's ticketing system is best but I don't like chat system, I find tawk.too much better
What do you like best about the product?
Ticketing system was one of the best in industry
What do you dislike about the product?
Chat system is not upto the mark and can handle multiple in one deskboard.
What problems is the product solving and how is that benefiting you?
Chat can be used in multiple tasking
Very useful easy to learn tool for customer support
What do you like best about the product?
It helps me to solve up the customer queries in a single and safe place.
What do you dislike about the product?
Sometimes, it does not update real-time conversations with the customer which becomes confusing at one point.
What problems is the product solving and how is that benefiting you?
It helps me to solve up the customer queries.
I do not want different softwares to interact with the customers and solve their issues. With Zendesk, I can do both the task in a single software.
I do not want different softwares to interact with the customers and solve their issues. With Zendesk, I can do both the task in a single software.
Zendesk Support - a better workplace to work
What do you like best about the product?
I mostely like about ticketing system its track to track our update, its helping to give feedback to caller or service agent its easiear to manage all out data at one place, its having a centralized data so with the help of that customer relevant data agents can work effieciently
What do you dislike about the product?
when we get multiple brand support at higher price and analytics price tier is also higher its price should drop a bit i t will more helpful
What problems is the product solving and how is that benefiting you?
Basically, Zendesk makes it easier to keep track of customer conversations, respond faster, give customers the tools to help themselves, learn from past interactions to improve, and free up agents to focus on the important stuff, Because everythings in one spot, and agents have all the relevant customer info at their fingertils they can respond much faster and be more consistent in their answers.
Zendesk as a ticketing tool
What do you like best about the product?
The ease of creating dashboards and the best part is MACROS.
What do you dislike about the product?
Zendesk's interface is very very clean where it should be little vibrant and should offer a choice on user end to create colour labels.
What problems is the product solving and how is that benefiting you?
Zendesk is making the ticket work easy and provide filters so that we can maintain SLAs with the quick dashboard and filtering
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