Zendesk Suite
ZendeskExternal reviews
6,543 reviews
from
and
External reviews are not included in the AWS star rating for the product.
My Zendesk experIence
What do you like best about the product?
Zendesk support suite is very user friendly and very organised. You also get 24/7 support.
What do you dislike about the product?
I have no issues with the current Zendesk support suite.
What problems is the product solving and how is that benefiting you?
We are able to provide support to different channels without having to switch from one dashboard to another
Zendesk keeps us organized
What do you like best about the product?
Zendesk offers an easy-to-use interface and has plenty of options to cater to our needs.
What do you dislike about the product?
There are some nuances with emails getting placed in a suspended state.
What problems is the product solving and how is that benefiting you?
Ticketing and chat allow our staff to work more items than traditional phone calls.
Rich and extremely helpful
What do you like best about the product?
It provides a very wholesome support program for my business. There are a lot of free educational materials provided by Zendesk, which help me to learn more about the software
What do you dislike about the product?
Occasionally it takes a lot of time to figure out how it works and how to set the program, not very user friendly
What problems is the product solving and how is that benefiting you?
It helps to manage the workload, to provide 24/7 support for my customers + makes my company very reachable for the clientstdcgncnbvjhihjnklhnkjbjblkj;
Recommendations to others considering the product:
You should be ready to learn a whole lot of new things if trying to set it up from scratch;)
Gets the job done
What do you like best about the product?
It's pretty intuitive and easy to use. Has great customer service
What do you dislike about the product?
The reporting can be challenging to use but there are helpful knowledge base articles. I understand there's nuances since there's so many ways to slice and dice data as well,
What problems is the product solving and how is that benefiting you?
Trying to provide great customer service.
my review
What do you like best about the product?
stable, many options, triggers are awsome, channels
What do you dislike about the product?
forward an email is not included without paying the addon
What problems is the product solving and how is that benefiting you?
centralization of all customers requests across the country, one system for all email addresses by region
Recommendations to others considering the product:
easy to implement with multiple features
Zendesk
What do you like best about the product?
Organization
Customization
Chat and phone integration
Customization
Chat and phone integration
What do you dislike about the product?
Wish it had a pending closing status
Wish it did not provide the option for tickets to be reopened after it's been placed in a solved status.
Wish it did not provide the option for tickets to be reopened after it's been placed in a solved status.
What problems is the product solving and how is that benefiting you?
Additional accessibility to support team
T1 escalation to T2
T1 escalation to T2
Zendesk Support Suite provides the right mix of services
What do you like best about the product?
I like that Zendesk connected to several apps to help me best serve the members. The integration makes my workflow much easier.
What do you dislike about the product?
I do not currently have something I dislike about Zendesk. I am looking forward to learning more.
What problems is the product solving and how is that benefiting you?
I am using Technical Support knowledge to assist members with their software with their fitness equipment. Zendesk has helped me to be able to respond to members and also provided troubleshooting steps to assist them when they are not readily available to speak over the phone but can work at their leisure.
Zendesk makes our business possible
What do you like best about the product?
Zendesk has made our worldwide growth possible. We support our b2b customers with ease, in their native language, with the help of third-party multilingual software. The fact that Zendesk is large and scalable is why they've secured third-party support at scale. We have the flexibility to choose our vendor, and not only that, but to add-on features and benefits that make our day-to-day easier to manage.
What do you dislike about the product?
The admin interface has always been cumbersome to navigate - but that's with any configurable software. I also know Zendesk has been consolidating and re-imagining the navigation and organization of said interface.
What problems is the product solving and how is that benefiting you?
We are supporting the data submission of a standardized data file so that we can calculate market share.
Decent product but some very large flaws, mostly with after the sale issues.
What do you like best about the product?
We have been with Zendesk for a few years now. They are continually improving the product, and making integration easier with other products.
What do you dislike about the product?
The sales staff response time and knowledge about what they are selling is not acceptable. When you are paying for a product with features those features should be available and the sales person should know what is included in the sale.
The thing that is going to make us look for another solution is that if you delete something there is no undelete option. Meaning if someone malicious gets into your tenant and deletes things or changes things there is no way to recover. This was found out after almost 5000 customers were deleted from our tenant...
The thing that is going to make us look for another solution is that if you delete something there is no undelete option. Meaning if someone malicious gets into your tenant and deletes things or changes things there is no way to recover. This was found out after almost 5000 customers were deleted from our tenant...
What problems is the product solving and how is that benefiting you?
As a support communication product to our customers the product works well, and giving customers the ability to solve their own issues through the Guide is what we really like.
Recommendations to others considering the product:
I would at this point personally recommend looking elsewhere for a support solution.
This is the second time I've implemented Zendesk as an org I work for.
What do you like best about the product?
I like the interface and the ease of use.
What do you dislike about the product?
I think the system could start with some predefined processes to give new users ideas on configuration.
What problems is the product solving and how is that benefiting you?
We are trying to get away from analyst spending their time in their own inboxes and having away to track what they are working on.
showing 3,511 - 3,520