Zendesk Suite
ZendeskExternal reviews
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Easy to use customer support platform
What do you like best about the product?
Has a simple user interface, where everything integrated and customer support is immediate
What do you dislike about the product?
There is nothing for me to dislike, it has a simple user interface that makes it eay to navigate around.
What problems is the product solving and how is that benefiting you?
Customer support and integration Zendesk with whatsapp
Zendesk
What do you like best about the product?
Ease of use and ease of admin portal are simple
What do you dislike about the product?
user permissions and admin portal require back and forth
What problems is the product solving and how is that benefiting you?
Help desk
Easy to set up, grows with our company. Easy to set up, administrate and develop.
What do you like best about the product?
Easy to customize and adapt to fit most of our needs.
What do you dislike about the product?
Unable to bulk handle fields, e.g., domain on organizations.
What problems is the product solving and how is that benefiting you?
Better track of all cases. No cases are lost or delayed when transferred between departments. Clients always know what's going on and what the status of their ticket is.
Recommendations to others considering the product:
Use an in-house team with assistance from a Zendesk consultant to set it up. It will help you immensely administrating and developing your operations going forward.
It provides all the functionalities a support team needs
What do you like best about the product?
I like the Zendesk Guide the most. It is really helpful to create content for self-serve users to find the information they need.
What do you dislike about the product?
Zendesk Explore is not that intuitive to use as the data isn't complete in some cases and the function is hard to use.
What problems is the product solving and how is that benefiting you?
To reduce the number of tickets by adding KB articles to the support portal.
Best support software with all kind of functionalities
What do you like best about the product?
Administrative rights are just awesome 😎.
What do you dislike about the product?
Sometime in peak hour it gets hanged.
Can be ignored.
Can be ignored.
What problems is the product solving and how is that benefiting you?
We use to resolve problems which teacher use to face in live classes.
Recommendations to others considering the product:
The best support software available in the market.
All-User Friendly
What do you like best about the product?
I love the simplicity of the suite. It allows you to set parameters to your organization's needs and there is hardly a time where any real support is needed because the layout of the suite gives you every answer you could possibly need!
What do you dislike about the product?
The only downside I would report is that oftentimes customers have a difficult time uploading pictures into the chat window. We deal in a lot of warranty claims which almost always require exchanging of pictures, we never have any trouble uploading pictures to the window. I do suspect that the issue usually arises when a customer is using their mobile device. This would streamline our processes even more if the chat window was a bit more mobile-device friendly.
What problems is the product solving and how is that benefiting you?
We are able to free up phone lines and allow more time and flexibility in the work day. We have increased productivity by being able to quicky address customer concerns that may only require a short answer. The automatic logging of all chats built-in to the site is very beneficial for us as well, we can even search key words for training purposes, which has been awesome. The service is user-friendly and so easy to use. With all of the different customizable options, it is ideal for any scenario.
The best solution for customer service. Easy, convenient and fast.
What do you like best about the product?
The chat support platform is the best with canned message shortcut
What do you dislike about the product?
Nothing to dislike at the moment. All seems perfect
What problems is the product solving and how is that benefiting you?
We use zendesk, chat, talk and support to solve queries.
Recommendations to others considering the product:
Start with Zendesk and make customers for life.
Quick and painless connection, communication and escalation of my issue.
What do you like best about the product?
I've most enjoyed the ability to have one bundle price for all of our support needs.
What do you dislike about the product?
The people/roles tab within support settings however I understand this is suing changing
What problems is the product solving and how is that benefiting you?
We have expanded into additional contact channels never available to us before and implemented agent workspace
Always so quick and easy using Zendesk
What do you like best about the product?
I find Zenddesk so easy to use, it's not like older legacy systems that have been added to over years and years. Also, I love how easy Macros are to use, they make my day so much easier and the product for the end-user so much more consistent
What do you dislike about the product?
I find the use of logos instead of words for the different tabs frustrating. Instead of 'chat' or 'voice' you just have different shapes.
What problems is the product solving and how is that benefiting you?
I provide tech support for customers using our website. As previously mentioned macros make my day a lot easier, asides from this, although I ma yet to fully integrate it into my workday I was really pleased to see that calendly can be integrated. This will make my customers life much easier.
Recommendations to others considering the product:
Definitely check out the apps!
Really helpful and provided some crucial information to getting set up.
What do you like best about the product?
Got my questions answered quickl y *****
What do you dislike about the product?
* more answers in chat not article links
What problems is the product solving and how is that benefiting you?
- Enabling template editing
- finding trigger emails and editing them
- finding trigger emails and editing them
Recommendations to others considering the product:
Works great!
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