Zendesk Suite
ZendeskExternal reviews
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Zendesk is the better platform to work with tickets.
What do you like best about the product?
The friendly interface and the very good support team. The quality of the system itself, the various integration possibilities.
The very high availability of the service. I've been using Zendesk for almost three years and I count on the fingers of one hand how many times I had access problems, unavailability, etc.
No wonder they provide the service to major market players such as Magalu, iFood, etc.
The very high availability of the service. I've been using Zendesk for almost three years and I count on the fingers of one hand how many times I had access problems, unavailability, etc.
No wonder they provide the service to major market players such as Magalu, iFood, etc.
What do you dislike about the product?
Some buttons can't be modified, like the "update" in reviews. At times the system is a little "locked" for customizations.
In other words, the reality of each company will not always be able to be molded within the platform.
So this difficulty ends up being a problem when we think about serving customers in the best possible way and in a totally individual way.
In other words, the reality of each company will not always be able to be molded within the platform.
So this difficulty ends up being a problem when we think about serving customers in the best possible way and in a totally individual way.
What problems is the product solving and how is that benefiting you?
A lot of things every day. The biggest problem I solve using the zendesk suite is to provide my clients with a humane, fast and complete service, serving everyone in an agile and intelligent way.
In addition to being able to follow the work of all analysts quickly and also very personally.
In addition to being able to follow the work of all analysts quickly and also very personally.
Recommendations to others considering the product:
Make full use of the tool, not just to answer tickets, but by exploring explore reports, automatic and customizable metrics, etc.
Easy & Integrated
What do you like best about the product?
The platform integrates with all our tools.
What do you dislike about the product?
The default reporting leaves a lot to be desired.
What problems is the product solving and how is that benefiting you?
Having tickets be seamlessly created across all our supporting applications has increased ticket quality and consistency. The ability to integrate the guide portion of the platform into tickets has been a significant value add as well.
Easy to handle support tickets
What do you like best about the product?
The dashboard where you can see everything that needs your attention.
What do you dislike about the product?
There are a lot of options under settings. Can be hard to navigate for one specific thing.
What problems is the product solving and how is that benefiting you?
We use Zendesk for support tickets for our web application. It's easy to collaborate with other users and see it updated.
Zendesk is great
What do you like best about the product?
I like that it puts everything I need in an easy-to-find location. I also really like that there are many third-party integrations I can add to Zendesk Suite to make it my own and customize it to fit our needs.
What do you dislike about the product?
This is not meant to target Zendesk necessarily but server issues can impact our ability to interact with our customers, and for an eCommerce company, those email and phone interactions with customers are everything. Looking at how we use Zendesk Support Suite I do not think there are any downsides to using it, however I am not sure it is practical for all business needs.
What problems is the product solving and how is that benefiting you?
We handle all of our daily customer interactions through Zendesk Support Suite, whether it be via email or phone call. Being able to interact with our customers all day really gives them a sense of caring and that they mean more to us than simply a transaction.
Recommendations to others considering the product:
If you are looking for an easier way to streamline your customer service support, whether on the telephone or via email, I would highly recommend looking at Zendesk Support Suite. Having everything we need to provide our customers with the best support possible in one central location is really a benefit to us as CS representatives. Take into account what is most important for you to focus on from a company standpoint, as far as helping your customers, and you can customize the Zendesk Support Suite to fit your needs and wishes.
Very complete platform, but support isn't what we're paying for
What do you like best about the product?
It's easy to use, even for someone without any knowledge, it can be integrated with many Apps, there are different products according to needs, highly customizable, adapts to new technology and waves
What do you dislike about the product?
Price vs support relation isn't what we expected. We had a security incident that was turned down due to the time it took them to investigate, so there were no more logs to check. Minor issues (not so minor for us) have also been pushed away. I've been waiting 4 months to get the schedules set-up fixed, as we have offices globally and all need specific set-ups to finally be told that my ticket would be closed, and I need to check the release notes myself to find out when this gets fixed.
What problems is the product solving and how is that benefiting you?
KPIs and reports that we didn't have previously, centralization of work worldwide, integration with different platforms
Zendesk review
What do you like best about the product?
I enjoy the searching capabilities as well as the different menu options to differentiate different levels of users
What do you dislike about the product?
Preview functions are not very efficient, I would like to see tickets be more accesible
What problems is the product solving and how is that benefiting you?
Solves collaboration issues, makes working with a team easier
Great software, not cheap but worth the cost
What do you like best about the product?
The ability for each user to have individual logins and the ability for clients to create tickets
What do you dislike about the product?
I did not find a lot of use out of the Sales tool only because we weren't using it to its full ability
What problems is the product solving and how is that benefiting you?
Allowed us to create systems for clients to submit support requests
Solution for Support 101
What do you like best about the product?
One-stop solution for support for any type of organisation
What do you dislike about the product?
Detailed customisation only for enterprise subscribers
What problems is the product solving and how is that benefiting you?
Data-driven support solution. Real-time performance tracking & enhancement
Excellent software but very daunting at the start
What do you like best about the product?
It seems like a complete package but not for the faint-hearted the set up at least
What do you dislike about the product?
Very complicated to set up, but live help did help me
What problems is the product solving and how is that benefiting you?
Just initial set up and but we got there in the end, or we got the first bit done anyway. a long way to go to get it working, as it shows in the videos
Informative Support
What do you like best about the product?
Support suite is very transformative to our support environment. We were able to consolidate our email system into the ticketing system that Zendesk offers and are able to be more efficient and timely with our clients' requests. This has cut down on issues and latency and improved our ability to handle numerous requests at once.
What do you dislike about the product?
In my experience with Zendesk support suite, there really wasn't any negatives. The only thing I would say that could be improved is the ability to do more html and/or css coding to further personalize the ticketing system to the employer deploying this.
What problems is the product solving and how is that benefiting you?
We have solved numerous issues using Zendesk. Our whole company is using Zendesk as even a communication platform internally so that we can go back and look up tickets if needed or seek out similar tickets that were resolved for the solutions.
Recommendations to others considering the product:
If you are looking for a communicative platform along with a ticketing system to help you streamline your efficiency on both back end and what your clients' see, this is it. Even if you don't use this as a ticketing system, this is a fantastic piece of software that will help you consolidate your internal issues into one, easy to use system.
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