Zendesk Suite
ZendeskExternal reviews
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Streamlined my Sales Process Significantly
What do you like best about the product?
The connections between clients and companies make it very easy to read who is connected to what. From person, to the employer, to corporate company. All a button press away.
What do you dislike about the product?
The online portal is a little unintuitive to use to navigate. Though it is easier to enter data through it then the mobile application once you find where you need to be.
What problems is the product solving and how is that benefiting you?
The amount of dropped or lost in the shuffle sales has reduced significantly.
Recommendations to others considering the product:
If you struggle with keeping your clients managed and taken care of, then Zendesk is for sure the way to go. The task system allows me to never forget about a client and the history of everything I have done with them is located right there in the app. I don't have to go calling administration for more data or past interactions. It has been a job saver.
Best ticketing option
What do you like best about the product?
Multiple options and omnichannel user communication
What do you dislike about the product?
I think the ux could be better than actual
What problems is the product solving and how is that benefiting you?
Customer support
Now, we can measure the incoming conversations tipology
Now, we can measure the incoming conversations tipology
Nice treatment but no solution
What do you like best about the product?
The attention was excellent. The guy was kind and tried to help.
What do you dislike about the product?
I waited one day, and they didn't solve my problem. They asked me to wait for an answer, and then they told me that his service did not cover my problem.
What problems is the product solving and how is that benefiting you?
I was asking if there was possible to change the chat bot name and avatar inside the help center.
Recommendations to others considering the product:
Yes, it's easy to use, but on a high level, it can be complicated.
my 2 cents
What do you like best about the product?
How it handles coordination between various team members working on the same ticket.
What do you dislike about the product?
That dreaded macro system. It's actually a good thing since it pushes you to evade templates.
What problems is the product solving and how is that benefiting you?
Customer support and inbound leads
Great Service
What do you like best about the product?
The site is customizable and easy to use
What do you dislike about the product?
Sometimes triggers and other functions can be a little confusing to set up.
What problems is the product solving and how is that benefiting you?
Organization and delegation of tasks amongst the team
I recently used Zendesk overall it's fine but needs some improvement in certain parts
What do you like best about the product?
Good UI and UX, Easy to setup and understand all features
What do you dislike about the product?
1. integration with Facebook need improvement because every reply in same conversation, Zendesk automatically create new tickets and lead me to confuse
2. Hard to register Whatsapp business with Zendesk phone number
2. Hard to register Whatsapp business with Zendesk phone number
What problems is the product solving and how is that benefiting you?
all widget to help my customer is very helpfull especially knowledge center
A great customer service tool
What do you like best about the product?
Zendesk makes it easy to manage customer inquiries across a team. We can easily see a history of interactions for any customer, view their shopify order history straight from the ticket and track relevant statistics to measure performance.
What do you dislike about the product?
The user interface can be a little non-intuitive when it comes to managing settings.
What problems is the product solving and how is that benefiting you?
Improved response times and ability to prioritize customer inquiries more easily.
Recommendations to others considering the product:
Be sure to review the substantial zendesk training materials to make the most of the tools available.
Highly recommended.
What do you like best about the product?
Integration with different communication modes.
What do you dislike about the product?
It's a little slow sometimes however their customer support is extremely helpful in resolving the issues.
What problems is the product solving and how is that benefiting you?
Customer support and sales.
Great product!
What do you like best about the product?
It's simple and easy to use! UI is easy on the eyes. There are so many things you can report out on. The default dashboards and queries are convenient and make it easier to customize without spending hours learning. There are many support articles available that walk you through certain features.
What do you dislike about the product?
The guide is minimal as far as including tables, fonts, etc. I wish there were a way to be able to customize articles more. PDFs appear as attachments instead of being embedded within the articles.
What problems is the product solving and how is that benefiting you?
We are connecting social media sites to respond to customers from one place easily. Enabling proactive texts is helping us reach more customers that we wouldn't be able to if only using email.
Recommendations to others considering the product:
Go for it! It's one of the best support tools I've used.
Zendesk Review
What do you like best about the product?
The integration between our technical support cases and the community forums.
What do you dislike about the product?
Not allowing users to attach files to their posts in the forum.
What problems is the product solving and how is that benefiting you?
The zendesk suite minimizes the amount of tools our support team needs to learn.
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