Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,493 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Excellent Customer Service
What do you like best about the product?
Zendesk Support Suite helps to everything in one place, which makes the management of customer interactions very smoother. I like how easy it is to switch between tickets, live chats, and emails without losing track of anything.
What do you dislike about the product?
Although Zendesk does a great job overall, but some of the features feel a bit uneasy at first — especially when you’re setting things up for the first time like Reporting and analytics setup.
What problems is the product solving and how is that benefiting you?
Zendesk helps all the information keep it centralize in one place for all our customer conversations. Before, we were constantly switching between different platforms and losing the track of follow-ups. Now, I can respond faster and assign tickets efficiently.
Zendesk :- Best for tracking , supporting & resolving the tickets
What do you like best about the product?
Simple to learn , to how to use zendesk for raise the ticket.
What do you dislike about the product?
Nothing , everything is fine. There is no any issues with it.
What problems is the product solving and how is that benefiting you?
When I was working with Byju's , my first company . There I was using Leadsquared & Ameyo software. Whenever i was facing any problems then i just raised the ticket on the zendesk & team immediately support me.
ROI analysis Feature comparisons vs. tools like Freshdesk
What do you like best about the product?
Zendesk Support Suite is a unified customer service platform that brings together various support channels—email, chat, voice, social messaging—into one seamless interface, allowing businesses to provide personalized, consistent, and efficient support.
What do you dislike about the product?
Cost can scale quickly with add-ons like AI, Sunshine CRM, and advanced reporting.
❌ Customization beyond basic workflows often requires developer involvement.
❌ Voice features are good but not as robust as dedicated contact center solutions like Genesys or Five9.
❌ Analytics UI (Explore) can be unintuitive for non-analysts.
❌ Customization beyond basic workflows often requires developer involvement.
❌ Voice features are good but not as robust as dedicated contact center solutions like Genesys or Five9.
❌ Analytics UI (Explore) can be unintuitive for non-analysts.
What problems is the product solving and how is that benefiting you?
Customer Service Teams in SaaS, e-commerce, finance, and retail.
IT Help Desks managing internal support tickets.
IT Help Desks managing internal support tickets.
Smooth & Seamless
What do you like best about the product?
Ease of use, excellent platform for Customer Support, for any client. The ability to customize the agent experience to cater to the exact operational requirements makes Zendesk Support Suite simply unbeatable and exceptional.
What do you dislike about the product?
Recent updates, especially the Light and Dark theming feels quite janky and aplha-implementation like. The Dark mode is essentially high-contrast mode, which sadly does not modify all elements of the page UI properly, sometimes rendering them unusable.
What problems is the product solving and how is that benefiting you?
Seamless interactions with customer using AI Chatbot, Live Chat support and Email based communication
A powerful and user-friendly support platform with excellent AI integration
What do you like best about the product?
Zendesk’s unified workspace allows us to manage all customer support channels—email, chat, and social media—in one place. The AI IT Agents feature helps automate repetitive queries and speeds up response time. It also integrates easily with third-party tools like Slack and Salesforce, which is a big plus for our workflow.
What do you dislike about the product?
The pricing can be a bit steep for small businesses, especially if you want access to advanced AI features. Some customization options, like dashboard reporting or UI changes, require more technical knowledge or developer support than expected. Occasionally, live chat gets slow when internet speed drops.
What problems is the product solving and how is that benefiting you?
Zendesk helps us consolidate customer support across channels (email, chat, social) into one dashboard. This has improved our response time, agent productivity, and customer satisfaction. With AI IT Agents, we’ve automated basic queries, reducing workload on human agents and allowing them to focus on complex cases.
A Reliable, Scalable, and Intuitive Support Platform
What do you like best about the product?
As a TAM, I really value how Zendesk brings all customer interactions, email, chat, and social into one clean, easy-to-use interface. It helps our team stay on top of every ticket without switching tools. Our team uses it daily, and features like internal notes, macros, and automated workflows help us respond faster and maintain consistency.
The automation and SLAs are a big plus for managing response time and ensuring accountability. From an implementation point of view, once it’s set up, it runs smoothly and scales well as teams grow. It also integrates easily with tools like Jira and Slack, which makes cross-functional collaboration much easier.
From a customer support standpoint, having full ticket history and context visible in one place has significantly improved our response quality.
Overall, it’s reliable, feature-rich, and helps us deliver consistent, quality support.
The automation and SLAs are a big plus for managing response time and ensuring accountability. From an implementation point of view, once it’s set up, it runs smoothly and scales well as teams grow. It also integrates easily with tools like Jira and Slack, which makes cross-functional collaboration much easier.
From a customer support standpoint, having full ticket history and context visible in one place has significantly improved our response quality.
Overall, it’s reliable, feature-rich, and helps us deliver consistent, quality support.
What do you dislike about the product?
The biggest challenge as a TAM is the setup; it takes time to fully configure views, triggers, and workflows, especially for larger teams. Also, some useful reporting features are locked behind higher-tier plans, which limits visibility unless you upgrade.
While Zendesk support is helpful, getting hands-on guidance can be slow. That said, once everything is in place, the platform works well and becomes a core part of our support operations.
While Zendesk support is helpful, getting hands-on guidance can be slow. That said, once everything is in place, the platform works well and becomes a core part of our support operations.
What problems is the product solving and how is that benefiting you?
For our Account management team at Experian, Zendesk helps centralize all customer conversations, email, chat, and social, so nothing gets missed. It’s made our support more structured, with clear SLAs, smart routing, and automation that saves time and ensures accountability.
The unified view helps our agents stay efficient, and the reporting tools give me valuable insights to track trends and team performance. It also makes cross-team collaboration easier by highlighting recurring issues that I can escalate to product or engineering. Overall, it’s helped us deliver faster, more consistent support while keeping customers happy.
The unified view helps our agents stay efficient, and the reporting tools give me valuable insights to track trends and team performance. It also makes cross-team collaboration easier by highlighting recurring issues that I can escalate to product or engineering. Overall, it’s helped us deliver faster, more consistent support while keeping customers happy.
Best Enterprise Support and Solution tool!!
What do you like best about the product?
Best for end user and customer support with all the reports and dashboards.
What do you dislike about the product?
nothing all works magically well solution for the enterise.
What problems is the product solving and how is that benefiting you?
AI Chat Support, ease of use and implementation. Live support AI tools for more efficiency.
Zendesk review
What do you like best about the product?
Zendesk Support Suite offers a user-friendly interface with powerful ticket management features. It integrates well with email, chat, and social media, helping our team provide faster and more organized support. The automation tools and macros are extremely helpful in reducing repetitive tasks.
What do you dislike about the product?
Sometimes the reporting and analytics features feel limited unless you upgrade to higher plans. It can also get a bit expensive for smaller teams, and the customization options could be more flexible for complex workflows.
What problems is the product solving and how is that benefiting you?
All customer related tickets which taken on priority for resolving
I have used Zendesk to solve critical gaming tickets
What do you like best about the product?
Zendesk Support Suite is great because it brings all customer interactions—email, chat, phone, and social media—into one unified platform, making it easier to manage and respond quickly. Its automation tools, like ticket routing and macros, save time and boost efficiency, while the analytics help track team performance and customer trends. The ability to offer self-service through a Help Center and integrate with other tools makes it a scalable, customer-friendly solution that improves overall support quality.
What do you dislike about the product?
One aspect of Zendesk Support Suite that could be improved is the learning curve for new users, especially when navigating advanced features or setting up workflows. While the platform is powerful and flexible, it may take some time to fully customize and optimize based on specific business needs.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the challenge of managing customer interactions across multiple channels by bringing everything—email, chat, phone, and social media—into one unified platform. This streamlines communication, reduces response times, and ensures a consistent customer experience. It also helps with automating repetitive tasks, organizing tickets efficiently, and providing valuable insights through reporting, which ultimately improves team productivity and customer satisfaction.
Streamlining Customer Support with AI
What do you like best about the product?
What I like best about Zendesk Support Suite is how it effortlessly brings all support channels together in one place, making customer interactions smooth and efficient while boosting agent productivity with smart automation and clear insights.
What do you dislike about the product?
While Zendesk Support Suite is powerful, I find its steep learning curve and the higher costs for advanced features a bit frustrating. Customization often needs coding skills, and customer support can be slow on lower plans, which isn’t ideal for smaller teams.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite unifies all support channels into one workspace, automates repetitive tasks, and organizes tickets efficiently. This leads to faster resolutions, less manual work, happier customers with self-service options, and clear insights to improve support.
showing 351 - 360