Zendesk Suite
ZendeskReviews from AWS customer
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Comprehensive Customer Support Solution
What do you like best about the product?
Robust feature set for integrated customer support.
What do you dislike about the product?
Complexity in advanced customization and initial setup.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions and streamlines support workflows. This has significantly improved our response times and enhanced overall customer satisfaction.
Zendesk as 1 in all.
What do you like best about the product?
Zendesk has many good features that sepi think the arate it from rest. I like the most ita user interface and tab navigation.
It makes user handy while working on multiple tabs
It makes user handy while working on multiple tabs
What do you dislike about the product?
I think the feature if call listening facility should be available right away on same chat or email window to make it more convenient.
What problems is the product solving and how is that benefiting you?
Making our company chat bot easy to use for user. We have enabled Zendesk bot in a way it can handle customer queries on chat.
It's one of the best support softwares out there
What do you like best about the product?
I love how easy Zendesk makes it to chat with the users. Also, the emails and chats are quite sorted. It helps to keep track of your conversations. Multiple tags can be created to sort the data.
What do you dislike about the product?
It should have more options of the data we can see.
What problems is the product solving and how is that benefiting you?
It manages our entire system to reach out to customers and for the customers to reach out to us.
Amazing, I loved working with Zendesk, specifically ticket sorting is hassle free
What do you like best about the product?
Finding all my open tickets in one bucket
What do you dislike about the product?
I continue to use Zendesk, nothing as such to dislike
What problems is the product solving and how is that benefiting you?
Ticket resolution
Technical
What do you like best about the product?
They offer different services that are not in the india and i am eagerly waiting for zendesk to have a service in india too
What do you dislike about the product?
Zendesk was an excellent servicing company that it should be in india too to serve computers
What problems is the product solving and how is that benefiting you?
It was giving computer service that solves major problems
Good and interactive customer support tool
What do you like best about the product?
Easy to handle customer support tickets and maintain the lifecycle of tickets with chat support.
What do you dislike about the product?
Pricing for small enterprises is bit costly
What problems is the product solving and how is that benefiting you?
Proper handling of customer support tickets
zendesk review july
What do you like best about the product?
I really like how easy it is to manage and create tickets for our internal systems
What do you dislike about the product?
Sometimes the tickets get stuck and arent notified that they arent being worked on
What problems is the product solving and how is that benefiting you?
organizing tickets
Easy and simple to use
What do you like best about the product?
The navigation is utmost easy and information deliver is smooth
What do you dislike about the product?
There is nothing I dislike about and the ui is great
What problems is the product solving and how is that benefiting you?
It eases the clients to use our product efficiently and effectively and zendesk gives solutions
Best support software
What do you like best about the product?
Zendesk Support Suite is a customer support software that offers streamlined ticket management, customization, omnichannel support, data-driven insights, and scalability, helping businesses deliver exceptional customer experiences.
What do you dislike about the product?
Some potential drawbacks of Zendesk Support Suite include a steep learning curve, high cost, limited reporting capabilities, integration complexities, and user interface issues.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves customer support problems by streamlining inquiries, improving response times, and enhancing customer experience, ultimately benefiting businesses by increasing customer satisfaction, improving efficiency, and informing business decisions.
Easy ways to promote customer experience
What do you like best about the product?
Zendesk support helps in generating tickets from email giving it a one reference id and help in keep it organized.
What do you dislike about the product?
I didnt see anything in Zendesk support suite
What problems is the product solving and how is that benefiting you?
It is acting as a intermediator between customer and vendor, with an automated responses and reminder to solve a problem its working well
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