Zendesk Suite
ZendeskExternal reviews
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Very fast response time for all the questions that I wrote to the Zendesk support team!
What do you like best about the product?
Fast response and all the answers that I got from the Zendesk team were precise and good explained.
What do you dislike about the product?
Maybe I can say that there are many auto-reply emails sent from the platform to the end-users.
What problems is the product solving and how is that benefiting you?
Problem with the Chatbot/Web Widget design and a problem with the translation of the platform on a language that is not fully supported. (Macedonian)
Recommendations to others considering the product:
Not to think twice, the best option for support center to have and use for own purpose!
Customer Support Utopia
What do you like best about the product?
The reporting suite is fantastic. I also like the intuitive nature of the setup.
What do you dislike about the product?
It is limited in integration and APIs when bringing this tool into your technology infrastructure.
What problems is the product solving and how is that benefiting you?
I am using Zendesk in a virtual call center setup. It has given me the ability to divide the groups or look at the operation wholistically.
Recommendations to others considering the product:
If you are looking for an easy and intuitive support suite, look no further than Zendesk!
I am getting all of the Clients support through Zendesk support ( Consultant Clients )
What do you like best about the product?
Easy-to-use interface with clear guidance on the online.
What do you dislike about the product?
The website interface should be changed, or multiple color modes should add instead of relying on a Google Chrome plugin.
What problems is the product solving and how is that benefiting you?
Live chat is the only way to contact client It's really quick and easy to use.
Recommendations to others considering the product:
If you have a small or large business, I highly suggest Zedesk. Using this program, you may make client service positions in your business
Everything is more or less OK
What do you like best about the product?
Nothing complicated and everything is neat and clear.
What do you dislike about the product?
Nothing special to point out. Configuring notifications to different groups and languages could be better.
What problems is the product solving and how is that benefiting you?
Mostly customer problems related to Billing and contracts.
Good solution that will meet the needs of most user's needs
What do you like best about the product?
I like that most of the Zendesk solution is ready to go Out of the Box. Zendesk offers many solutions that can be customized to each organization's need.
What do you dislike about the product?
Some of the OOTB reporting solutions could use some help. For example, one important metric that we look for in chat is how often an agent is handling multiple chats at once... This metric is not made available for an individual user level.
What problems is the product solving and how is that benefiting you?
We use Zendesk for chat and email support.
Recommendations to others considering the product:
ask them for a trial.
Zendesk review
What do you like best about the product?
Easy to Organise. and different ways to reach out
What do you dislike about the product?
Nothing as suc. except API response is slow
What problems is the product solving and how is that benefiting you?
We use it for our ticketing system.
ZENDESK SELL FOR ANYWHERE FOLLOW UP !
What do you like best about the product?
We like it because it is an easy way to find the status of our opportunities anywhere at any time. We like the graph options, and the set of filters are more than enough for most of anybody's needs. Besides, We have Contacts information available, so no need to remember. Finally, with a proper set of codes, we can classify the opportunities in many possible ways.
What do you dislike about the product?
We are still learning, so most of our downsides are in the process of becoming upsides as we explore it
What problems is the product solving and how is that benefiting you?
Quick access anywhere; quick analysis of performance; easy to share
Very prompt responses!
What do you like best about the product?
I like how quickly an agent first responded to my request. The agents are also very kind and supportive.
What do you dislike about the product?
Nothing, I overall had a good experience.
What problems is the product solving and how is that benefiting you?
I was having trouble sending emails to customers through Zendesk, and the agent helped me to realize that the emails are being sent to the customers spam folders.
Recommendations to others considering the product:
I would give it a try, it works very well.
Super easy to use and powerful
What do you like best about the product?
The simple interface to manage tickets and interact with them.
What do you dislike about the product?
User management is split between support and admin center.
What problems is the product solving and how is that benefiting you?
It helps us to provide high-quality support to our customers. It helps us keeping our SLAs with visible hints.
Solid support tracking with a full toolset
What do you like best about the product?
Zendesk is simple and easy to learn. This helps when onboarding new support staff as the tool does not get in the way of the more company-specific information they need to know to support customers. It does offer all the tools you need for your support team (automation, macros, custom or public views, CSAT, reporting, help center, and others), which makes it a complete support solution from a single provider. Ticket status is color-coded and clear, which makes it easy for me to pick out where I need to focus my attention.
What do you dislike about the product?
The view options are there but clunky. You have to go to a separate console from your tickets to create a view and save it as public or private. Once you do that, it is available to select quickly, but I would prefer to have more view options I can make on the fly on my ticket list view. The replies are internal or public comments only. That is simple and efficient, but I would prefer the flexibility of having email replies unlinked from comments. The reporting works but could stand to be revamped and simplified. Some ticket fields are also not customizable, and I would prefer the option to add custom options to all ticket fields.
What problems is the product solving and how is that benefiting you?
Zendesk solves our need for a complete tracking tool for our customer support inquiries. This allows us to better look after our customers needs
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