Zendesk Suite
ZendeskReviews from AWS customer
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Fraud Experience
What do you like best about the product?
They fool the user for money to get paid reviews
What do you dislike about the product?
Previous Response: While Zendesk Support Suite is a strong platform overall, there are a few areas that could be improved: Pricing Structure: The cost can add up quickly as your team grows or if you need advanced features, making it less budget-friendly for smaller businesses. Customization Complexity: Some deeper customizations and integrations require technical expertise or support from Zendesk, which isn’t always straightforward for non-technical users. Reporting Limitations: The native reporting tools cover the basics well, but creating more advanced or highly customized reports can feel limiting without upgrading or using add-ons. Occasional Performance Lag: At times, especially during periods of heavy use, the system can be a bit slow to load or process updates. Learning Curve for Advanced Features: While the interface is generally easy, some advanced functions or workflow automations take time to master.
Fraudster
Fraudster
What problems is the product solving and how is that benefiting you?
Faster Response Times: I can reply to customers more quickly because everything I need is consolidated and automated.
Greater Efficiency: The reduction in repetitive tasks frees up time and energy for more meaningful work.
Better Teamwork: My team can easily collaborate, share knowledge, and solve issues together, leading to improved results for our customers.
Clear Performance Tracking: With reliable analytics, I can see what’s working, set goals, and make improvements.
Seamless Workflow: Integrations with other tools minimize disruptions and help me stay organized.
Zendesk Support Suite simplifies customer support, removes roadblocks, and empowers me to deliver better service every day.
Greater Efficiency: The reduction in repetitive tasks frees up time and energy for more meaningful work.
Better Teamwork: My team can easily collaborate, share knowledge, and solve issues together, leading to improved results for our customers.
Clear Performance Tracking: With reliable analytics, I can see what’s working, set goals, and make improvements.
Seamless Workflow: Integrations with other tools minimize disruptions and help me stay organized.
Zendesk Support Suite simplifies customer support, removes roadblocks, and empowers me to deliver better service every day.
Perfect tool for customer service.
What do you like best about the product?
It helps me to solve queries of a client in a single, safe place.
What do you dislike about the product?
It does not update rel-time interactions.
What problems is the product solving and how is that benefiting you?
It helps me to track customer queries easily.
It helps me to solve the queries of a client easily in a single software, I do no want to go on different softwares.
It also helps to check the interactions of the company with the customer inspite of how old the query is.
It helps me to solve the queries of a client easily in a single software, I do no want to go on different softwares.
It also helps to check the interactions of the company with the customer inspite of how old the query is.
Great Work Experience
What do you like best about the product?
Ease of use, being fast, Ability to add your macros is best
What do you dislike about the product?
it hands sometimes, and takes too much time to load
What problems is the product solving and how is that benefiting you?
It helps us solve the issue of Players contacting us.
It's good
What do you like best about the product?
Easy to use and nice UI/UX
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What do you dislike about the product?
long setup process
Lack of live support or onboarding
Lack of live support or onboarding
What problems is the product solving and how is that benefiting you?
speed to serve
Zendesk Experience
What do you like best about the product?
Consolidating all channels of communication
What do you dislike about the product?
I'm not a huge fan of how Zendesk categorizes emails in Outlook. I would like to be able to respond directly in Outlook vs seeing all emails as the ticket being created.
What problems is the product solving and how is that benefiting you?
Consolidating all forms of communication with customers.
Nice experience but would be nice to have a better human interaction with users
What do you like best about the product?
I like that for most concerns, it saves time instead of getting transferred directly to a support agent. It's efficient and catches the keywords of your request.
What do you dislike about the product?
In case I had a concern different than standard, it would require too long a time before receiving real support.
What problems is the product solving and how is that benefiting you?
It solved many of my concern, for example while working and having doubts about a policy. I wrote to the support chat and I had direct link to guidelines and the info I require.
Reliable and user-friendly platform for managing customer support
What do you like best about the product?
Zendesk Support Suite has streamlined our customer service workflow with its intuitive ticketing system and automation features. The ability to integrate with other tools and customize workflows has helped us significantly reduce response times and increase customer satisfaction. I also appreciate the analytics dashboard, which provides clear insights into agent performance and customer trends.
What do you dislike about the product?
While Zendesk is powerful, the initial setup and customization can be overwhelming for new users. Some features are hidden behind higher pricing tiers, which limits flexibility for smaller teams.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us centralize all customer communications across channels like email, chat, and social media. This has eliminated the need to switch between tools, improved our response times, and reduced missed customer queries.
Best software to handle customer queries
What do you like best about the product?
Zendesk allows me to interact with the client and solve their queries in a single place.
What do you dislike about the product?
Sometimes, it does not update the queries of client in a real-time.
What problems is the product solving and how is that benefiting you?
It helps me to solve up the customer queries.
It helps me to track the customer queries.
It helps me to track the customer queries.
Great experience
What do you like best about the product?
Zendesk Support Suite brings together email, chat, voice, social messaging (like WhatsApp or Facebook Messenger), and help center queries into one seamless interface. Agents can view and respond across all channels from a single dashboard without switching tools—this is huge for efficiency and customer satisfaction.
What do you dislike about the product?
- Zendesk can get expensive as you add more agents or need advanced features (e.g., AI, advanced analytics, integrations).
• Many features that seem basic (like side conversations or certain automation tools) are only available on higher-tier plans.
• Many features that seem basic (like side conversations or certain automation tools) are only available on higher-tier plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of scattered customer communication by unifying all support channels—email, chat, social, and voice—into one platform.
This improves response speed, ensures no query is missed, and gives agents full customer context, leading to faster resolutions and better customer satisfaction.
This improves response speed, ensures no query is missed, and gives agents full customer context, leading to faster resolutions and better customer satisfaction.
Zendesk support suite
What do you like best about the product?
We have been using Zendesk Support Suite extensively, and I would like to share our positive experience:
User-friendly interface: The platform is intuitive, making it easy for both new and experienced agents to navigate and resolve tickets efficiently.
Omnichannel support: Managing emails, chats, and social messaging from a single platform has streamlined our workflows and improved customer response times.
Automation and macros: These features significantly reduce manual effort, ensuring faster resolutions and maintaining consistency in responses.
Robust reporting and analytics: The inbuilt dashboards provide clear insights into ticket volumes, SLAs, and agent performance, helping us make data-driven decisions.
Integration capabilities: Seamless integration with other tools in our ecosystem has enhanced our operational efficiency.
Overall, Zendesk Support Suite has greatly improved our support processes, enhanced customer satisfaction, and empowered our team to deliver better service consistently.
Thank you for continuously innovating and supporting your custome
User-friendly interface: The platform is intuitive, making it easy for both new and experienced agents to navigate and resolve tickets efficiently.
Omnichannel support: Managing emails, chats, and social messaging from a single platform has streamlined our workflows and improved customer response times.
Automation and macros: These features significantly reduce manual effort, ensuring faster resolutions and maintaining consistency in responses.
Robust reporting and analytics: The inbuilt dashboards provide clear insights into ticket volumes, SLAs, and agent performance, helping us make data-driven decisions.
Integration capabilities: Seamless integration with other tools in our ecosystem has enhanced our operational efficiency.
Overall, Zendesk Support Suite has greatly improved our support processes, enhanced customer satisfaction, and empowered our team to deliver better service consistently.
Thank you for continuously innovating and supporting your custome
What do you dislike about the product?
Zendesk Support Suite is powerful but can be expensive, with limited customisation in lower plans and a steep learning curve for advanced reporting.
What problems is the product solving and how is that benefiting you?
It solves the problem of scattered customer communications by bringing email, chat, and social messaging into one platform, enabling our team to respond faster, track issues better, and enhance overall customer satisfaction.
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