Zendesk Suite
ZendeskExternal reviews
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In short, one of the best CRMs I used
What do you like best about the product?
Simply, everything is centralized into one place, especially for Customer service and support teams. from emails-tickets-complaints, to Live chat-whatsapp and other social media channels.
What do you dislike about the product?
Maybe just the answerbot came in a bit late compared to other CRMs, but it's well prepared and the tools are very nice
What problems is the product solving and how is that benefiting you?
Instead of having multiple third party applications for emails, chatbots, whatsapp, social media channels, etc ... We're having them all synchronized in one place!
User-friendly tool that simplifies customer service for the user and the customer
What do you like best about the product?
User-friendly tool that you can navigate with ease.
What do you dislike about the product?
None. Everything works well for me as it is.
What problems is the product solving and how is that benefiting you?
We receive almost all types of requests and provide an update to our customers through Zendesk. It allows us to work with a ticket system that provides a seamless process and resolution approach for one ticket per customer. This allows us to effectively monitor the progress of a customer request and provide an update in a timely manner, resulting in a great customer service experience.
Track your sells simply with ZENSell
What do you like best about the product?
Zensell allows me to call and text my prospects and track what actions I have taken simply. The texting feature alone is worth it! I can see where we are in the conversation and go from there without getting confused with my personal texts. Plus everything is in one place with a load of time savings. I love the templates and the ability to track what needs to happen next in the pipeline.
What do you dislike about the product?
Connecting it ups to other apps. I hired a person on fiverr.com to do the integrations. It is not hard to connect email but to get the lead to feed correctly from Calendly to Zensell took more smarts than I have with this stuff.
What problems is the product solving and how is that benefiting you?
Staying connected and not having to use 3 platforms to search for information about a prospect. It is all right there!!
Zendesk Support has been able to answer every question posed.
What do you like best about the product?
It's quick and easy to find answers in the FAQ's that are provided by the bot when you first submit a question....and if that doesn't give you what you are looking for, you can live chat with a member of the support, and be told where you are in the queue, before you are likely to be connected. It makes it efficient to connect and get help.
What do you dislike about the product?
In a recent support ticket, I was sent to several different team members before finally finding the answer to my question. It turned out to be a straightforward question for them to answer, but they had been unable to unravel my question to find that answer. I found this frustrating as I don't know the internal Zendesk speak, and therefore wasn't able to phrase it correctly. however, after some passing around, they were able to provide me with the information I needed to solve my problem.
What problems is the product solving and how is that benefiting you?
Every time we, as a team, have a question, I am the appointed member who makes contact and streamlines our questions. As a result, I am becoming the Zendesk expert within the company, as I am learning everything we need when I have time with the Zednesk support staff. It means we are getting over roadblocks faster and more efficiently.
Pretty good, service and app, not a fan of lack of features on the lower levels
What do you like best about the product?
Quick and easy to use and navigate, the services are easy to distinquish
What do you dislike about the product?
There are some features I'd like to use but as a small business with only a single user, I can't afford to spend more on the service for those extra features. Mainly, a auto-login and logoff feature for the zopim live chat.
What problems is the product solving and how is that benefiting you?
Easier to get customers the information they need quickly, resulting in a higher likeliness of a sale
Recommendations to others considering the product:
Consider the features you are needing and find the plan that includes the features to see what your cost will be. Zendesk makes it pretty simple
Very Helpful And Quick
What do you like best about the product?
Simplicity of the UI. Easy to use, elegent design
What do you dislike about the product?
Few process limitation in automation....
What problems is the product solving and how is that benefiting you?
Alot, agents productivity has being increased.
Good experience
What do you like best about the product?
Information links provided for detailed review
What do you dislike about the product?
Not specific answers to questions rather general
What problems is the product solving and how is that benefiting you?
Email security, enabling DKIM & DMARC
Quick Response with Supporting Resources
What do you like best about the product?
Attachment of additional articles to support the answer given by the help agent.
What do you dislike about the product?
If something was not available, a feature we wanted to create for example, there is not a good avenue for giving feedback. Only option given was to upvote an existing community article.
What problems is the product solving and how is that benefiting you?
Rather than spending time searching for the answer, especially when I'm not aware of all the correct terminology, the chat agent was able to resolve my questions quickly. I was looking for ways we could change the settings to improve some of our end user experience.
Zendesk makes it easy to view and take care of things for our customers.
What do you like best about the product?
I like the ability to create different views to view just what you need quickly.
What do you dislike about the product?
There is not a thing I like most so far.
What problems is the product solving and how is that benefiting you?
Mostly Customer Support voicemails
Very Good
What do you like best about the product?
I like Zendesk Explore rather than the insights.
What do you dislike about the product?
Nothing is odd. all things are going well.
What problems is the product solving and how is that benefiting you?
The Support Tickets and Explore are very important for us
Recommendations to others considering the product:
n/a
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