Zendesk Suite
ZendeskExternal reviews
6,542 reviews
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Linking multiple tickets would be nice
What do you like best about the product?
Straight forward UI good sorting and SLAs
What do you dislike about the product?
Can't tell if outgoing E-Mails bounced or not.
Permission management s quite complicated. More stats per agent would be nice.
Permission management s quite complicated. More stats per agent would be nice.
What problems is the product solving and how is that benefiting you?
Relatively simple support for our app.
One of the best automated SaaS CRMs across the globe
What do you like best about the product?
The ease of UI and the configuration of the Chat/Help Center
Ticket Merge facility
Guide - Content cues
Zendesk Explore is easy to use
Ticket statuses are self-explanatory
Ticket Merge facility
Guide - Content cues
Zendesk Explore is easy to use
Ticket statuses are self-explanatory
What do you dislike about the product?
The E-mail support is too difficult to configure and takes a lot of things to plug and play.
Email forwarding setup is difficult to configure if you are using a Microsoft email.
The product Support team should be much fast to respond, especially, if a major issue has stopped working.
Email forwarding setup is difficult to configure if you are using a Microsoft email.
The product Support team should be much fast to respond, especially, if a major issue has stopped working.
What problems is the product solving and how is that benefiting you?
Tremendous, We are solving the CSAT surveys on chat, ticket fields on the platform etc.
Tickets can easily be merged now.
Data cuts are visible for everything at an agent, brand, contact form level.
Tickets can easily be merged now.
Data cuts are visible for everything at an agent, brand, contact form level.
Recommendations to others considering the product:
Please refer to this CRM, if your users are more on the web and you use Emails for login, not a mobile number.
Great customer support with Zendesk
What do you like best about the product?
Each ad, every day, we are flooded with customer emails, calls, and chats about bolt transportation services. We use Zendesk Support suite to reply to the emails, to reply to live chats, and also make inbound and outbound calls. So far, we really like this software.
What do you dislike about the product?
Compared to our previous method of answering emails directly without macros, I find no dislike Zendesk Support suite.
What problems is the product solving and how is that benefiting you?
Answering customer emails, live- chats with customers ad also making inbound ad outbound calls. Our agents collaborate together to solve this backlog with Zendesk support suite.
Recommendations to others considering the product:
I recommend Zedesk for both a small company and a large company. Make customer service roles easy in your organization with this software. Form many caned responses to use and automatic signatures.
Super user and agent friendly.
What do you like best about the product?
Quick answers and help through the Zendesk Chat feature. I got immediate assistance!
What do you dislike about the product?
I'll inform you when I come across something.
What problems is the product solving and how is that benefiting you?
I needed some guidance and help with HIPPA compliance. It takes a few steps to set up but it's worth it.
Great Product!
What do you like best about the product?
Zendesk Support is great! Covers all my needs.
What do you dislike about the product?
Some concepts are very technical and may require assistance to set up
What problems is the product solving and how is that benefiting you?
ticketing system
A highly customisable system, with some great features out of the box.
What do you like best about the product?
Zendesk offers a load of great features to be able to manage customer tickets in huge volumes, It offers us the ability to be able to set up custom ticket routing based on any number of variables. ZD does release new updates all the time to improve the platform a which can be really useful.
I think the best way to describe Zendesk is, it's like an operating system, you can configure it to do nearly anything you want and when you can't there are countless third-party apps to help.
I think the best way to describe Zendesk is, it's like an operating system, you can configure it to do nearly anything you want and when you can't there are countless third-party apps to help.
What do you dislike about the product?
There are some features missing that could be really useful for our use cases, a few things that come to mind are improving the automation creation page, allowing for more than 12 views in the agents views page. Allowing for better grouping of triggers (subcategories). A way to visually see how tickets are being routed.
What problems is the product solving and how is that benefiting you?
It allows us to handle millions of customer tickets all in one platform, We've been able to set up custom routing and automatically solve customer tickets using Zendesk's API, along with App from the extensive marketplace.
Friendly but did not follow up.
What do you like best about the product?
Friendly customer service. Quick responses.
What do you dislike about the product?
The lack if knowledge around the slack integration.
What problems is the product solving and how is that benefiting you?
Slack integration questions and troubleshooting.
Recommendations to others considering the product:
The agent said they would follow up but then my ticket was closed. It would be great to have those reviewed more closely to bookend your customer service with a good feeling.
It works but not very customisable
What do you like best about the product?
To set triggers and send appropriate emails
What do you dislike about the product?
It is not very easy to configurable when integrated with API
What problems is the product solving and how is that benefiting you?
Ability to set precustomised emails from Zendesk to our requestors and clients
We do not have to manage the execution of triggers or email templates. The set up is fast and easy to integrate
Language support is also good, however it is designed keeping Zendesk used as a front end and not as an API
We do not have to manage the execution of triggers or email templates. The set up is fast and easy to integrate
Language support is also good, however it is designed keeping Zendesk used as a front end and not as an API
Best ticketing tool I ever used
What do you like best about the product?
The flexibility. I love the fact that I can shape my customer service exactly how I want or need it, depending on what my support processes are.
What do you dislike about the product?
Explore is pretty complecated if you need advanced reporting.However it gives you a lot of date so that you can improve your operations rapidly.
What problems is the product solving and how is that benefiting you?
I have my multilingual team solving clients and internal requests - I see they are more productive and everybody knows what to do.
Recommendations to others considering the product:
If you can afford it go for enterprise.
Great Software for Customer Support
What do you like best about the product?
Great software for tickets , chats and have great support.
What do you dislike about the product?
can be confusing when you first start, however they have support to help.
What problems is the product solving and how is that benefiting you?
email ticketing, chats, and reporting system
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