Zendesk Suite
ZendeskExternal reviews
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The Gold Standard of Customer Support Platforms
What do you like best about the product?
I’ve been using Zen desk for a while now, and honestly, it’s been a total game changer for how we handle customer support.
What stood out to me right away was how clean and easy the interface is. It doesn’t take forever to learn, and even new team members pick it up quickly. But don’t let the simplicity fool you. it’s super powerful. From automating tickets to setting up workflows and chat support, Zendesk just makes things run smoother.
The best part? It actually helps you improve your support system, not just manage it. Our response times have gone down, and our customer satisfaction scores have definitely gone up since switching.
What stood out to me right away was how clean and easy the interface is. It doesn’t take forever to learn, and even new team members pick it up quickly. But don’t let the simplicity fool you. it’s super powerful. From automating tickets to setting up workflows and chat support, Zendesk just makes things run smoother.
The best part? It actually helps you improve your support system, not just manage it. Our response times have gone down, and our customer satisfaction scores have definitely gone up since switching.
What do you dislike about the product?
If I had to point out a few downsides, I’d say the pricing can get a bit steep as your team grows, and some of the more useful features are only available on higher plans. Also, setting up advanced workflows or automations isn’t always the most intuitive, it takes some trial and error.
What problems is the product solving and how is that benefiting you?
Zendesk has really helped us bring structure and consistency to our customer support. Before, things were all over the place, emails, DMs, chats, nothing was tracked properly and follow-ups were often missed. With Zendesk, everything is in one place, so it’s way easier to manage conversations, assign tickets to the right people, and make sure nothing slips through the cracks. It’s also made our team more efficient, we’ve cut down response times, improved customer satisfaction, and have better visibility into where we need to improve
Very nice experience
What do you like best about the product?
The management and the best part the dashboards
What do you dislike about the product?
Nothing my experience is good with applications
What problems is the product solving and how is that benefiting you?
We are using as ticketing tool
Good app
What do you like best about the product?
i LOVE HOW MANAGEMENT ON THE APP IS SUPPORTIVE
What do you dislike about the product?
I DONT HAVE ANYTHING ELSE I DISLIKE ABOUT IT
What problems is the product solving and how is that benefiting you?
I GET TO GET HELP ABOUT OTHERS AND THEIR PRODUCTS.
Best Chatbot for website
What do you like best about the product?
Very Easy to integrate with website and also it is very easy for users.
What do you dislike about the product?
As of now, everything thing is smooth I don't have any issues.
What problems is the product solving and how is that benefiting you?
It is answering our customers questions and also we are using this for live chats.
Best AI enhanced support platform
What do you like best about the product?
It enables support across email, live chat, social messaging, voice calls, and in-app support, all in one interface making it suitable for all scenarios.
What do you dislike about the product?
not suitable for smaller screens. the pricing is little high.
What problems is the product solving and how is that benefiting you?
It has a strong self-service support. A complete all-in-one solution platform which smoothly manages customer interaction via mail, chat, voice and more from a ticketing system.
A Robust Customer Support Platform for Growing Businesses
What do you like best about the product?
Zendesk offers a clean, user-friendly dashboard that makes it easy for support agents to manage tickets, track customer interactions, and collaborate with team members.
It integrates seamlessly with email, chat, phone, social media, and even messaging apps like WhatsApp, allowing businesses to provide consistent support across channels.
It integrates seamlessly with email, chat, phone, social media, and even messaging apps like WhatsApp, allowing businesses to provide consistent support across channels.
What do you dislike about the product?
Zendesk isn’t the most budget-friendly option, especially for smaller teams. Advanced features are locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
Before Zendesk, customer messages came through various channels (email, chat, phone, social media), making it hard to track and respond efficiently.
Zendesk centralizes all customer interactions in one unified workspace.
Zendesk centralizes all customer interactions in one unified workspace.
Very nice and smooth experience
What do you like best about the product?
Very smooth and convenient to use, easy platform to access.
What do you dislike about the product?
Sometimes it lags a bit, but its easy to access
What problems is the product solving and how is that benefiting you?
Customer support, live chats
Good support with secured access with multiple options available
What do you like best about the product?
Ticketing
Multi support
Live chat and messaging
Automation macros
Agent workspace
Multi support
Live chat and messaging
Automation macros
Agent workspace
What do you dislike about the product?
Feature access
Price and limitations
Data export problem
Mobile app inefficiency
Agent suite account management problem
Price and limitations
Data export problem
Mobile app inefficiency
Agent suite account management problem
What problems is the product solving and how is that benefiting you?
Communication channels
Workflows
Customer visibility
Workflows
Customer visibility
A Flexible tool
What do you like best about the product?
Integrated channel support. The ability to have customers interact seamlessly via chat, email and voice & knowledge articles. With customizable ticketing fields and automation options, I can easily categorize and prioritize tickets, ensuring that no customer query goes unanswered.
What do you dislike about the product?
The customer service for Zendesk itself is not that great. They should be looking into complaints and issues more efficiently.
What problems is the product solving and how is that benefiting you?
It is an integrated platform, which is secured and reliable.
We can check out the history of the ticket and can create and search for relevant KBs directly in the ticket panel only
Calculating the workforce and doing calls & chats is just perfect.
It reduces the effort as well the productivity.
We can check out the history of the ticket and can create and search for relevant KBs directly in the ticket panel only
Calculating the workforce and doing calls & chats is just perfect.
It reduces the effort as well the productivity.
Wonderful platform to manage customer interactions
What do you like best about the product?
One platform which brings multiple channels together such as Email, chat, voice, ticketing, macros and analytics together. Users/agents can manage conversations without switching tools. Easy to impement and it can help us automate the repetative tasks with ease.
What do you dislike about the product?
It needs a regular updates, configuration and monitoring to stay effective.
What problems is the product solving and how is that benefiting you?
It helps me to bring multiple channels together such as email, chat, voice etc. It also provides real time dashboards and custom reports which helps in taking a business decision.
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