Zendesk Suite
ZendeskReviews from AWS customer
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one of Best easy to use and effective support system
What do you like best about the product?
Easy to use
Full customer satisfaction
user friendly
Strong and easy for report analysis
easy to monitor all tickets
Full customer satisfaction
user friendly
Strong and easy for report analysis
easy to monitor all tickets
What do you dislike about the product?
user Customisation is very strictly Not allow fully control
What problems is the product solving and how is that benefiting you?
Its so easy to learn and give you good analytics of ticket and easy to monitor the tickets
I have gone through a very smooth and collaborating serving. I love to use it.
What do you like best about the product?
The best support to help user to resolve quickly the issue which is bring on table.
What do you dislike about the product?
I think, there is still there potential to improving the service quality.
What problems is the product solving and how is that benefiting you?
Getting used of chat
Robust Customer Support Platform with Excellent Integration Features
What do you like best about the product?
Zendesk Support Suite offers a centralized, clean, and intuitive interface that simplifies ticket management across email, chat, and social channels. The automation features like triggers, macros, and workflows save time and increase team efficiency. Integration with Slack and Salesforce also works seamlessly, which helped our support team stay in sync with product and sales.
What do you dislike about the product?
The biggest downside is the steep learning curve when it comes to setting up automations and custom views. Reporting and analytics features are also somewhat limited unless you upgrade to higher-tier plans. The mobile app feels slower and less optimized compared to the desktop version. Customer support response times can be inconsistent on lower plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps streamline customer service operations by centralizing tickets across channels like email, chat, and social. It reduces response times, boosts agent productivity through automations, and improves visibility into team performance. The result is better customer satisfaction and more efficient workflows.
Good overall
What do you like best about the product?
Its ability to centralize Customer interaction across various channels like email, chat, Social media
What do you dislike about the product?
Nothing as particular, Everything is good
What problems is the product solving and how is that benefiting you?
About everything
Provides better support accross all products
What do you like best about the product?
This is consistently highlighted as a major strength. Zendesk Support Suite consolidates customer interactions from various channels (email, chat, phone, social media, messaging apps) into a single, unified agent workspace. This prevents customer queries from getting lost, ensures consistency, and provides agents with a complete view of the customer's history across all touchpoints. This leads to faster resolution times and improved customer satisfaction
What do you dislike about the product?
There is nothing i dislike about Zendesk Support Suite.
What problems is the product solving and how is that benefiting you?
Zendesk excels with its robust ticketing system. It allows businesses to efficiently log, prioritize, track, and manage customer requests.
Zendesk carful review
What do you like best about the product?
Helpful is Omnichannel support, handover webchat conversation, Analytics UI is good, Advance Ai features are phenomenal, and chatbot support is top notch. Too many Services for explore. easy customization than jira, Easy Integration.
What do you dislike about the product?
Its expensive, for non technical guy and person difficult to understand easy customization, or small teams cant afford zendesk or we can have separate sub support if teams are small. Implementation is bit difficult.
What problems is the product solving and how is that benefiting you?
chatbot support, conversational support mostly using
Zendesk Support Suite helps you manage all customer messages in one place. Easy and a Great tool.
What do you like best about the product?
Zendesk Support Suite brings all customer conversations into one place, which helps teams respond faster. It’s easy to use, supports multiple channels like email, chat, and social media, and makes tracking tickets and reporting very efficient.
What do you dislike about the product?
Sometimes it can be hard to customize certain features without technical help. Also, some advanced options are only available in higher-priced plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage all customer communication in one place, so nothing gets missed. It solves the problem of scattered support by keeping emails, chats, and social messages organized. This saves time, improves team coordination, and helps us give faster, better service to our customers.
Evaluation
What do you like best about the product?
It's a customer service platform that integrates communications channels for departments in company
What do you dislike about the product?
It does not cover billing or financial reporting
What problems is the product solving and how is that benefiting you?
Engages in communication channels
Streamlined Support with Powerful Tools
What do you like best about the product?
Zendesk Support Suite offers a unified workspace that makes managing customer interactions across multiple channels (email, chat, social, phone) incredibly efficient. I especially appreciate the automation tools, like triggers and macros, which save time on repetitive tasks. The interface is clean and customizable, making it easy for agents to stay organized. Reporting and analytics are also strong, helping us track performance and improve our support operations
What do you dislike about the product?
While Zendesk Support Suite is powerful, it can be overly complex and difficult to configure without prior experience. The admin interface isn't always intuitive, especially when setting up workflows, triggers, or custom fields. Additionally, some features that feel essential (like advanced reporting or multiple brand management) are locked behind higher pricing tiers. Customer support from Zendesk can also be slow or unhelpful at times, which is frustrating when you're trying to resolve time-sensitive issues.
Q
Q
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize and manage all customer support requests in one platform, which eliminates the confusion and delays caused by juggling multiple communication channels. By streamlining our workflows with automations, triggers, and macros, we’ve reduced first-response and resolution times significantly. The ability to assign and track tickets also improves team collaboration and accountability. As a result, we’ve seen increased customer satisfaction, better visibility into our support performance, and more efficient use of our team's time.
I think its a great ticket support tool
What do you like best about the product?
Tha basic and understanding UI tabs and easy to learn for the new comers
What do you dislike about the product?
The same repeated issue and lagging of the UI
What problems is the product solving and how is that benefiting you?
It is used as the internal ticketing which is used in tracking everything inside
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