Zendesk Suite
ZendeskExternal reviews
6,542 reviews
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Zendesk helping cryptocurrencies business and their customers
What do you like best about the product?
Zendesk is complete and powerful. Easy for our customers, and we have many insights to help our marketing team and our team foresee some bugs.
We also love the Answer Bot which helps a lot in terms of self-care.
We also love the Answer Bot which helps a lot in terms of self-care.
What do you dislike about the product?
There are too many plugins to use; some features could have been built-in such as Bulk editing macros for CS agents.
What problems is the product solving and how is that benefiting you?
Self-care and Customer Support in all its forms.
Recommendations to others considering the product:
Learn before deployment.
Zendesk is the best ticketing tool out there. It's very friendly and easy to configure
What do you like best about the product?
Easy to use and configure. Friendly navigation too.
What do you dislike about the product?
Their reporting which is the Explore can be better to provide meaningful insights.
What problems is the product solving and how is that benefiting you?
We've enabled automations with Zendesk which is easier to use.
Responsive, helpful ticket system ever
What do you like best about the product?
The efficiency and always up to date email that keep me posted, allows me to do immediate update to all stakeholders and upper management.
What do you dislike about the product?
The incident did impact our customer though they request reached our support but unfortunately no.
What problems is the product solving and how is that benefiting you?
FB integration that caused our customer unable to get our agent reply in FB Private Message, Zendesk Live Chat that allows me to reach Zendesk agent for immediate assistance directly.
Recommendations to others considering the product:
The best system you can find in the market.
Zendesk does everything i need it to do and their help desk is pretty on top of new requests.
What do you like best about the product?
Lots of features, good pricing, answer bot works well.
What do you dislike about the product?
Their pricing structure can be a bit confusing. Other than that it works as advertised.
What problems is the product solving and how is that benefiting you?
SaaS customer ticketing mostly.
Zendesk Chat
What do you like best about the product?
Very efficient and easy to use. We were able to train our new agents quickly.
What do you dislike about the product?
Not really anything we disliked the interface is perfect!
What problems is the product solving and how is that benefiting you?
Basic user questions and problems.
Zendesk x Montrichard
What do you like best about the product?
Zendesk allows us to keep every email under one thread with a ticket number. It makes communication super organized.
What do you dislike about the product?
For older tickets, it no longer appears under insight so i'd have to search it manually. I also dont like how the views are limited. I wish to add more.
What problems is the product solving and how is that benefiting you?
We have been looking for a CRM that can allow us to communicate with our customers more efficiently with a weekly & monthly report on all our data.
Zendesk x Aquinus Watches
What do you like best about the product?
The tool is very customizable. At first, it took a while to get used to but now I wouldn't want to change it. Support is Great as well!
What do you dislike about the product?
I don't like how I can not un-send an email that was recently sent.
What problems is the product solving and how is that benefiting you?
The main reason why we have switched is because of the feature that allows us to see incoming customers on Zendesk Chat and pro-actively reach out to them.
Prompt and Perfect
What do you like best about the product?
Always Prompt reply and Perfect resolution
What do you dislike about the product?
Cannot find the way how to open the ticket on the agent help center
What problems is the product solving and how is that benefiting you?
We are using Zendesk for handling our customer's issue
Zendesk, a must for any eCommerce company
What do you like best about the product?
Eas of use, a vast amount of features, marketplace for extended functions
What do you dislike about the product?
The reporting learning curve can be difficult
What problems is the product solving and how is that benefiting you?
We are solving the confusion between our company Brands, providing a better customer experience, and allowing our customers multiple ways to receive support. We have realized that most customers call us first vs. email form fill.
Zendesk has been an essential tool in keeping our company organized with support requests.
What do you like best about the product?
Zendesk has transformed the way we interact with and support our clients. It has become an essential tool for our support team to stay organized among many people with lots of tickets coming in every day. Zendesk's support team is always responsive and helpful in resolving any questions we have about the software.
What do you dislike about the product?
I don't have any dislikes. The Zendesk Support Suite is well designed to cover the needs of a support team and has amazing flexibility to accomplish almost anything.
What problems is the product solving and how is that benefiting you?
The biggest problem we have resolved is staying organized with support requests and not letting them fall through the cracks. Our previous software would sometimes drop tickets and not notify our team. It was also harder to track who was working on a ticket. The benefits of Zendesk are that it is designed from the ground up to help support teams perform better and it does that.
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