Zendesk Suite
ZendeskReviews from AWS customer
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Great about Zendesk Support Suite
What do you like best about the product?
What I Like in Zendesk Support
Multiple Ways to Reach Support: I can contact support through email, chat, or even social media, and it all feels connected.
Quick Responses: My issues usually get picked up fast, and I get updates as things move along.
Helpful Self-Service: Their help center often has answers to my questions, so I don’t always need to wait for a reply.
Consistent Experience: Whether I reach out from my phone or laptop, the support feels smooth and professional.
Clear Communication: I get notifications and status updates that make it easy to track what’s happening with my request.
Multiple Ways to Reach Support: I can contact support through email, chat, or even social media, and it all feels connected.
Quick Responses: My issues usually get picked up fast, and I get updates as things move along.
Helpful Self-Service: Their help center often has answers to my questions, so I don’t always need to wait for a reply.
Consistent Experience: Whether I reach out from my phone or laptop, the support feels smooth and professional.
Clear Communication: I get notifications and status updates that make it easy to track what’s happening with my request.
What do you dislike about the product?
What’s Not So Great
Sometimes Feels Robotic: Automated replies can feel impersonal, especially when I need a human touch.
Delays During Busy Times: Occasionally, responses take longer, especially during peak hours.
Limited Mobile Experience: Chat or support on mobile isn’t always as smooth as on desktop.
Too Many Emails: I sometimes get multiple notifications for the same issue, which clutters my inbox.
Sometimes Feels Robotic: Automated replies can feel impersonal, especially when I need a human touch.
Delays During Busy Times: Occasionally, responses take longer, especially during peak hours.
Limited Mobile Experience: Chat or support on mobile isn’t always as smooth as on desktop.
Too Many Emails: I sometimes get multiple notifications for the same issue, which clutters my inbox.
What problems is the product solving and how is that benefiting you?
Multiple notifications
Just an amazing tool to work with.
What do you like best about the product?
Zendesk Support Suite is a powerful customer service platform known for its user-friendly interface, omnichannel support, and strong automation features. It unifies customer interactions across email, chat, phone, and social media, making it easy for agents to manage conversations. The suite is highly scalable, integrates well with other tools, and offers rich reporting and analytics. Its built-in help center supports self-service, while customization options allow businesses to tailor workflows and branding. With strong security features and global capabilities, it's a solid choice for companies of all sizes.
What do you dislike about the product?
Nothing at all, Zendesk Support Suite is absolutely perfect.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves issues like fragmented communication, repetitive tasks, and lack of visibility by unifying all support channels, automating workflows, and offering real-time insights. This leads to faster responses, higher agent productivity, and a smoother, more efficient customer experience.
A pleasure to work on
What do you like best about the product?
The ease of navigation between chat, tickets and integration with other software makes for a better overall working expperience.
What do you dislike about the product?
There is nothing I cant say I dont like about Zendesk.
What problems is the product solving and how is that benefiting you?
The easing of navigation between chats, tickets and dashboards are getting better with little improvements every update.
Zendesk
What do you like best about the product?
User-friendly interface and easy integration with my other tools shown ease of implementation for me.
Multi ticketing channels from email I liked, chat, phone, social media in one dashboard
AI-powered automation for ticket routing and workflow is good feature.
Voice support.
Customer Support and AI bots is great one to handle basic queries and escalate complex ones
Using it Frequently.
Multi ticketing channels from email I liked, chat, phone, social media in one dashboard
AI-powered automation for ticket routing and workflow is good feature.
Voice support.
Customer Support and AI bots is great one to handle basic queries and escalate complex ones
Using it Frequently.
What do you dislike about the product?
Setup between triggers and automations was bit confusing for me.
Bit of Integration limits I felt.
Bit of Integration limits I felt.
What problems is the product solving and how is that benefiting you?
Combining all customer messages from email, chat, phone, and social media into one place
Automating routine tasks to save time
Providing self-service options to reduce support tickets
Allowing team collaboration for faster problem solving
Growing with your business easily
Offering reports to improve support quality
Automating routine tasks to save time
Providing self-service options to reduce support tickets
Allowing team collaboration for faster problem solving
Growing with your business easily
Offering reports to improve support quality
Streamlined, Scalable, and Smart: Zendesk Support Suite Delivers Unified Customer Service
What do you like best about the product?
Zendesk Support Suite is popular because it provides a unified platform for managing customer support across multiple channels. Here are the best things about it:
1. Omnichannel Support in One Place
Manage conversations from email, chat, phone, social media (like WhatsApp, Facebook, Twitter) — all from a single dashboard.
This unification saves time and improves agent efficiency.
2. Easy-to-Use Interface
Clean, modern, and intuitive UI for agents.
Minimal training is needed, which is a big plus for onboarding new team members quickly.
3. Automation & AI Tools
Use macros, triggers, and automations to reduce repetitive work.
Zendesk also offers AI-powered bots and intelligent ticket routing for faster resolution.
4. Robust Reporting & Analytics
Customizable dashboards and detailed reports to monitor agent performance, ticket volumes, CSAT scores, and more.
Helps managers make data-driven decisions.
5. Self-Service Capabilities
Includes tools to build a help center, FAQs, and community forums so customers can find answers on their own.
Reduces ticket volume and improves customer experience.
6. Integration Ecosystem
Integrates well with tools like Slack, Salesforce, Jira, Shopify, and hundreds of others.
Offers powerful APIs for custom integrations.
7. Scalability
Works well for small teams but also scales smoothly to enterprise-level support operations.
8. Mobile Support
Mobile apps for agents to respond to tickets on the go, especially useful for field support teams.
1. Omnichannel Support in One Place
Manage conversations from email, chat, phone, social media (like WhatsApp, Facebook, Twitter) — all from a single dashboard.
This unification saves time and improves agent efficiency.
2. Easy-to-Use Interface
Clean, modern, and intuitive UI for agents.
Minimal training is needed, which is a big plus for onboarding new team members quickly.
3. Automation & AI Tools
Use macros, triggers, and automations to reduce repetitive work.
Zendesk also offers AI-powered bots and intelligent ticket routing for faster resolution.
4. Robust Reporting & Analytics
Customizable dashboards and detailed reports to monitor agent performance, ticket volumes, CSAT scores, and more.
Helps managers make data-driven decisions.
5. Self-Service Capabilities
Includes tools to build a help center, FAQs, and community forums so customers can find answers on their own.
Reduces ticket volume and improves customer experience.
6. Integration Ecosystem
Integrates well with tools like Slack, Salesforce, Jira, Shopify, and hundreds of others.
Offers powerful APIs for custom integrations.
7. Scalability
Works well for small teams but also scales smoothly to enterprise-level support operations.
8. Mobile Support
Mobile apps for agents to respond to tickets on the go, especially useful for field support teams.
What do you dislike about the product?
1. Pricing Can Be Expensive
Zendesk can get costly, especially for small businesses or startups.
Features like advanced reporting, AI, or integrations may be locked behind higher-tier plans.
Zendesk can get costly, especially for small businesses or startups.
Features like advanced reporting, AI, or integrations may be locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
1. Fragmented Customer Communications
Problem:
Support teams often juggle customer inquiries across email, chat, phone, and social media—making it hard to track, prioritize, or respond consistently.
How Zendesk Helps:
Provides a centralized, omnichannel workspace so all conversations across platforms are visible in one place.
Benefit:
No missed messages
Faster response times
Seamless agent collaboration
Unified customer view
Problem:
Support teams often juggle customer inquiries across email, chat, phone, and social media—making it hard to track, prioritize, or respond consistently.
How Zendesk Helps:
Provides a centralized, omnichannel workspace so all conversations across platforms are visible in one place.
Benefit:
No missed messages
Faster response times
Seamless agent collaboration
Unified customer view
Powerful and User-Friendly Support Solution for Growing Teams
What do you like best about the product?
Zendesk Support Suite has streamlined our customer support operations with its intuitive interface, multichannel ticketing, and strong automation features. The ability to track, prioritize, and resolve issues quickly has significantly improved our response times and customer satisfaction.
What do you dislike about the product?
Nothing as of now. will let you know if I find anything.
What problems is the product solving and how is that benefiting you?
At Rudra Placements, we use Zendesk Support Suite primarily to manage candidate and client queries across multiple channels—email, chat, and social media. It helps us streamline communication with job seekers, resolve their concerns faster, and maintain a professional, responsive experience. We also use it to track internal HR coordination and improve overall operational efficiency.
Reliable and Scalable Customer Support Platform
What do you like best about the product?
The automation features and triggers are incredibly helpful in streamlining repetitive tasks. Our team saves a lot of time thanks to macros, SLAs, and auto-routing.
What do you dislike about the product?
Some features that should be standard, like basic SLA management or detailed reports, are locked behind expensive enterprise plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions—email, chat, and social media—into a single platform. This has drastically improved response time, accountability, and team collaboration.
Helpful software
What do you like best about the product?
Zendesk brings together email, live chat, social media (Facebook, Twitter, WhatsApp), voice, and web messages into a single ticketing system. This means agents can manage all conversations without switching tools, improving speed and consistency.
What do you dislike about the product?
Zendesk can get costly, especially as your team grows or if you need advanced features. Many essential tools — like reporting, AI, or integrations — are only available in higher-tier plans or as add-ons.
What problems is the product solving and how is that benefiting you?
Disconnected Customer Conversations Across Channels.
Solution: Zendesk unifies email, chat, social media, phone, and web tickets into one platform.
Benefit: Agents can respond faster with full customer context, and customers get a smoother, more consistent support experience — no matter where they reach out.
Solution: Zendesk unifies email, chat, social media, phone, and web tickets into one platform.
Benefit: Agents can respond faster with full customer context, and customers get a smoother, more consistent support experience — no matter where they reach out.
Powerful and User-Friendly Support Platform for Scalable Customer Service
What do you like best about the product?
Zendesk Support Suite provides a clean, intuitive interface that makes it easy for both agents and end-users to navigate. The multi-channel support (email, chat, social, phone) works seamlessly, allowing teams to manage all customer interactions in one place. Its automations, triggers, and macros help streamline workflows, reduce response times, and maintain consistency across the board.
The reporting and analytics dashboard is particularly helpful in tracking agent performance, ticket volumes, SLA compliance, and customer satisfaction scores (CSAT). Integration with popular tools like Slack, Jira, and Salesforce adds more flexibility and ensures everything is well-connected.
The reporting and analytics dashboard is particularly helpful in tracking agent performance, ticket volumes, SLA compliance, and customer satisfaction scores (CSAT). Integration with popular tools like Slack, Jira, and Salesforce adds more flexibility and ensures everything is well-connected.
What do you dislike about the product?
The pricing can be on the higher side for smaller teams, especially when advanced features or add-ons are required. Additionally, while Zendesk is rich in functionality, some customization options are limited without scripting or developer involvement. Occasional lag with bulk updates or automation syncing has also been noted in peak usage times.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped us centralize and streamline all customer support interactions across multiple channels—email, chat, and social media—into one unified platform. Before Zendesk, managing support requests across different systems was chaotic and prone to delays or missed tickets.
The biggest benefit has been faster resolution times, better customer satisfaction, and improved agent productivity. It also makes onboarding new support staff easier due to its user-friendly interface and knowledge base tools.
The biggest benefit has been faster resolution times, better customer satisfaction, and improved agent productivity. It also makes onboarding new support staff easier due to its user-friendly interface and knowledge base tools.
Must needed suite
What do you like best about the product?
Unified workspace. Email, chat, phone, and social media are all available here
What do you dislike about the product?
Nothing as of now. Would like to explore more about this product
What problems is the product solving and how is that benefiting you?
I can interest with customers efficiently
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