Zendesk Suite
ZendeskReviews from AWS customer
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It has made ticket resolution process, way easier.
What do you like best about the product?
Ease of use.
Collaboration with team.
Easy to mark tickets.
Collaboration with team.
Easy to mark tickets.
What do you dislike about the product?
UI-UX can be improved.
Chat support can also be improved.
Chat support can also be improved.
What problems is the product solving and how is that benefiting you?
It helps manage support tickets and promptly find solutions, FAQ's. Basically, experience ease of work.
Easy to use and great for managing customer support
What do you like best about the product?
Zendesk is simple to use and keeps everything organized. It helps our support team manage tickets without getting overwhelmed. The automation features like macros and triggers save a lot of time. It also works well with other tools we use, like Slack and Jira. The dashboard gives a good overview of our team’s performance.
What do you dislike about the product?
Some settings can be hard to figure out, especially if you’re new. Also, a few useful features are only available in the more expensive plans. Reporting (Explore) is helpful but can be slow to update sometimes.
What problems is the product solving and how is that benefiting you?
Zendesk makes it easy for our team to track and respond to customer requests in one place. It’s helped us respond faster, stay more organized, and improve the support experience for our customers.
Zendesk Support Suite has been a game-changer for our customer service team. Highly recommended!
What do you like best about the product?
Everything is best in class about Zendesk Support Suite
What do you dislike about the product?
No such things dislike about Zendesk Support Suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, phone, and social media into one unified platform. Before Zendesk, our support team struggled with disorganized communication.
One of the best support software
What do you like best about the product?
Connectivity and ease of use , WHERE CONNECTING WITH END CUSTOMER WAS MADE EASY
What do you dislike about the product?
NOTHING MUCH, LEARNING CURVE MAYBE,,,,,,,
What problems is the product solving and how is that benefiting you?
NOTHING MUCH, LEARNING CURVE MAYBE.....
It was great
What do you like best about the product?
Zendesk Support Suite excels at unifying customer interactions across channels, offering intuitive automation, robust reporting, and seamless integration—empowering support teams to deliver fast, personalized, and efficient customer service.
What do you dislike about the product?
Zendesk Support Suite can be complex to configure, with a steep learning curve. Some features feel fragmented across tools, and advanced customization often requires developer resources or costly add-ons.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite centralizes customer communication across email, chat, social media, and voice, helping us manage requests efficiently. It reduces response times, improves customer satisfaction, and enhances team collaboration through automation and unified workflows.
Best customer support tool I've used
What do you like best about the product?
Zendesk is a very user-friendly platform with a clean, intuitive interface that’s easy on the eyes and not at all overwhelming to navigate. The visuals are modern and well-designed, making the experience pleasant even during busy workdays.
One of the things I appreciate most is how easy it is to personalize Zendesk to fit the specific needs of each user or team. Customizing workflows, views, and settings is straightforward and flexible, which really helps adapt the tool to different use cases.
I use this tool every day, as it’s essential for my customer support role, and I truly believe it’s the best customer experience tool I’ve ever worked with.
One of the things I appreciate most is how easy it is to personalize Zendesk to fit the specific needs of each user or team. Customizing workflows, views, and settings is straightforward and flexible, which really helps adapt the tool to different use cases.
I use this tool every day, as it’s essential for my customer support role, and I truly believe it’s the best customer experience tool I’ve ever worked with.
What do you dislike about the product?
I’m not a fan of the new dark mode. The apps on the right sidebar don’t switch to black — they remain white, which creates an unpleasant contrast and doesn’t look great.
Another downside for me is how internal notes work. It feels unnecessarily complicated to leave both an internal note and a public response. Ideally, it should be possible to draft an internal note alongside a public reply, and then have both published when closing the ticket. This would make communication and documentation much smoother.
Another downside for me is how internal notes work. It feels unnecessarily complicated to leave both an internal note and a public response. Ideally, it should be possible to draft an internal note alongside a public reply, and then have both published when closing the ticket. This would make communication and documentation much smoother.
What problems is the product solving and how is that benefiting you?
Zendesk makes the communication between the company and the users a lot easier and allows me to deliver the best customer support.
Amazing and Problem Solving Software
What do you like best about the product?
Really love the way the software understand our needs to automate replies and understand concept of reverting and giving perfect answers.
What do you dislike about the product?
I like everything, nothing that i dislike to be very true.
What problems is the product solving and how is that benefiting you?
This reduces effort of an individual to connect on small things with employees. AI helps to understand and be available to answer queries all the time so that there is no delay.
Fabulous Software & Easy to use
What do you like best about the product?
Really love the way it connects to the command and gives real solutions to the problem.
What do you dislike about the product?
There is nothing that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Zendesk is solving all the major problems of communication with every single person as it helps to give real time solutions and also replying at all times of the day as it is a 24/7 service which is not possible most of the times.
Zendesk: Good, but has its quirks
What do you like best about the product?
It's a full package. Omnichannel support and automation are top tier. Agents get everything in one view, and the self-service options are solid.
What do you dislike about the product?
Cost: Pricey, especially for advanced features.
Complexity/Learning Curve: Can be overwhelming initially, especially for smaller teams.
Customer Support: Inconsistent. Sometimes slow/automated responses.
Reporting: Can be difficult to get actionable insights without deep dives.
Mobile App: Can be slow/less efficient.
Complexity/Learning Curve: Can be overwhelming initially, especially for smaller teams.
Customer Support: Inconsistent. Sometimes slow/automated responses.
Reporting: Can be difficult to get actionable insights without deep dives.
Mobile App: Can be slow/less efficient.
What problems is the product solving and how is that benefiting you?
Zendesk consolidates customer interactions from everywhere, speeds up responses, and gives agents full customer history. This saves time, organizes everything, and ultimately means happier customers.
It is a really good and easy to get along
What do you like best about the product?
It is very helpful for not that tech literate persons, basically for any one that knows how to use a computer
What do you dislike about the product?
Some times it get stuck while updating status
What problems is the product solving and how is that benefiting you?
It’s is very easy to reply the users and helps a lot to easily locate macros that helps with your job rol
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