Zendesk Suite
ZendeskExternal reviews
6,542 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Useful ticketing system with great support
What do you like best about the product?
The Zendesk help center had great articles as well as the ability for other users to post their findings. This was very helpful for setting up workflows and running reports. When we couldn't find our answers in those resources, our account managers were very helpful and very responsive.
What do you dislike about the product?
Ultimately we needed to move to a more omnichannel CRM as we needed more of a timeline view. To have done this in Zendesk would have required more work than we were willing to do. We were also needing a more robust internal knowledge base, which we were not able to really get working.
What problems is the product solving and how is that benefiting you?
Zendesk did help us create the capability to track our agents production and how many interactions they were having per day.
Great tool for customer service team.
What do you like best about the product?
Automatitations
Views custom
Macros
Multilanguage
Skills
Views custom
Macros
Multilanguage
Skills
What do you dislike about the product?
The satisfaction survey is too closed, there isn´t for custom option and the generic one is not a good sentiment meter
What problems is the product solving and how is that benefiting you?
volume control
forecasting and organization of agents' work
forecasting and organization of agents' work
Review from Simon Blouner
What do you like best about the product?
The entire product - huge Zendesk fan and currently my career is completely based on being a Zendesk specialist
What do you dislike about the product?
Various minor functionalities and how feedback is handled. Often one with a lot of zendesk experience is thinking develipement is way to slow
What problems is the product solving and how is that benefiting you?
Everything. Im currently working with a large client who is using zendesk for both customer facing communication and internal communication accros a broad variety of teams
super zupport
What do you like best about the product?
the ease during the communication.
continuous followup from support is a plus too.
continuous followup from support is a plus too.
What do you dislike about the product?
nothing in specific.
I am pretty satisfy with the support.
I am pretty satisfy with the support.
What problems is the product solving and how is that benefiting you?
needed to have vendor security documents for our company.
It has the best support practices and a rapid response team
What do you like best about the product?
the customer support service is very convenient to use.
What do you dislike about the product?
I have not to feel anything that I dislike.
What problems is the product solving and how is that benefiting you?
I am solving the problem of our clients, and the redact function is awesome to use, macros function and add user function is the best to create a contact database.
Recommendations to others considering the product:
it is the best software for CRM Management.
They called my account "grandfather" and refuse to give me back my benefits.
What do you like best about the product?
I liked until they changed the account from 5 EUR per user/agent to 50 EUR
What do you dislike about the product?
Changed the price and removed my benefits.
What problems is the product solving and how is that benefiting you?
Customer Service
Recommendations to others considering the product:
Think twice before. Maybe they can change your plan.
Great!
What do you like best about the product?
All features. I love how the Zendesk platform can handle tickets.
What do you dislike about the product?
Sometimes the platform is acting up where the data is missing after typing on public or private notes
What problems is the product solving and how is that benefiting you?
Actually, it resolves everything.
Great platform, with excellent integrations and support
What do you like best about the product?
Zendesk can be easy to set up and is the best platform for keeping all facets of customer service in one place.
Great support from the Zendesk team and an interactive knowledge base allow easy access to information and quick solutions.
There are regular webinars for updates on products and new content.
Great support from the Zendesk team and an interactive knowledge base allow easy access to information and quick solutions.
There are regular webinars for updates on products and new content.
What do you dislike about the product?
Basic analytics do not provide much insight into the lower plans, so you need to upgrade plans or pay for Explore to get this data.
Using the Team license, Chat does not allow for images to be sent. This means that a seperate ticket or email must be created to share content while troubleshooting.
Can't seem to disable greetings with Zendesk Talk. Not a major issue at all, but it could be a preferred option for some users.
Using the Team license, Chat does not allow for images to be sent. This means that a seperate ticket or email must be created to share content while troubleshooting.
Can't seem to disable greetings with Zendesk Talk. Not a major issue at all, but it could be a preferred option for some users.
What problems is the product solving and how is that benefiting you?
Customer self-service is simple with Zendesk Guide. This is great for deflecting tickets and reducing workload.
Talk and chat options also keep all communication in one space, saving agents time and effort. All information from these extensions are turned into tickets also, which makes for easy access of information.
We have multiple inboxes redirected to Zendesk, which is nice and tidy and ensures agents don't miss anything. Settign up forwarding is super simple.
Plenty of external integration means we can send ticket information to other programs when needed.
Talk and chat options also keep all communication in one space, saving agents time and effort. All information from these extensions are turned into tickets also, which makes for easy access of information.
We have multiple inboxes redirected to Zendesk, which is nice and tidy and ensures agents don't miss anything. Settign up forwarding is super simple.
Plenty of external integration means we can send ticket information to other programs when needed.
Recommendations to others considering the product:
Zendesk will happily provide a free trial. If you give it a go and ask as many questions as possible to figure out the best plan and set up for you, I doubt you will be disappointed!
Excellent customer service and app
What do you like best about the product?
Had an issue with adding features to my HelpDesk UI and contacted their support team.
They were great in helping me resolve the issue promptly
They were great in helping me resolve the issue promptly
What do you dislike about the product?
They do need to improve their help center documentation so they will get less chat questions
What problems is the product solving and how is that benefiting you?
SLA
Very friendly support
What do you like best about the product?
I liked that I got a clear answer to my question
What do you dislike about the product?
The corresponding article wasn´t updated, otherwise, I would have even found it without the support
What problems is the product solving and how is that benefiting you?
Emails and chats. Easy to structure and organize tickets even with different groups.
Recommendations to others considering the product:
Easy to use the system to provide support
showing 4,091 - 4,100