Zendesk Suite
ZendeskExternal reviews
6,667 reviews
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Easy to use
What do you like best about the product?
easy to use and collect data from Zendesk
What do you dislike about the product?
IG and Youtube is still now available yet
What problems is the product solving and how is that benefiting you?
response all Facebook, Twitter, email, help desk and blog interaction
Recommendations to others considering the product:
For every brands that use email, blog or help widget, i recommended Zendesk.
Good multichannel tool
What do you like best about the product?
Gathers all information to one place to make customer services job easy.
What do you dislike about the product?
Some product improvements are not very easy to go through even though they get a lot of support from community.
What problems is the product solving and how is that benefiting you?
We are taking care of customer service tasks and also handling our communication for product suppliers via Zendesk. It's easy to know what to do next and all the information is in one place
Zendesk x Shipping Department
What do you like best about the product?
Zendesk allows us to get instant report through live-chat, which was super helpful when we started. Different Auto-responses are also set-up depending the email. Automations are a great help!
What do you dislike about the product?
Not a fan of the price, it is a bit too expensive for start up companies. There should be a plan for start up companies
What problems is the product solving and how is that benefiting you?
Our Auto-responses for our customers in the Shipping department
Amazing workspace, with easy addon functionality
What do you like best about the product?
I love how the whole Zendesk suite works together seamlessly and even allows for addon applications to simplify different functions such as media playback and messaging alternatives. Zendesk also smoothes the transition from different pages, like the help center to the forums, etc.
What do you dislike about the product?
There are a few things that don't work too well or are missing, such as a built-in media viewer for different file extensions. The UI/UX could be a little more pleasing, especially with a dark mode. Altogether, I think the whole system looks decent, but a few more options to customize it would make it feel more inviting.
What problems is the product solving and how is that benefiting you?
It is a lot easier to message customers with the workspace than it is with a lot of other ticketing systems, especially with direct emails instead of requiring sign-in by customers. A lot of customers who aren't too tech-savvy are still able to keep in contact via their email inbox.
Zendesk Support
What do you like best about the product?
Easy to learn and use. Good knowledge base.
What do you dislike about the product?
I wish we could have more flexibility on the licensing model. Not all of our agents require the same. Easier integrations with other platforms.
What problems is the product solving and how is that benefiting you?
Managing our support backlog.
Zendesk helping cryptocurrencies business and their customers
What do you like best about the product?
Zendesk is complete and powerful. Easy for our customers, and we have many insights to help our marketing team and our team foresee some bugs.
We also love the Answer Bot which helps a lot in terms of self-care.
We also love the Answer Bot which helps a lot in terms of self-care.
What do you dislike about the product?
There are too many plugins to use; some features could have been built-in such as Bulk editing macros for CS agents.
What problems is the product solving and how is that benefiting you?
Self-care and Customer Support in all its forms.
Recommendations to others considering the product:
Learn before deployment.
Zendesk is the best ticketing tool out there. It's very friendly and easy to configure
What do you like best about the product?
Easy to use and configure. Friendly navigation too.
What do you dislike about the product?
Their reporting which is the Explore can be better to provide meaningful insights.
What problems is the product solving and how is that benefiting you?
We've enabled automations with Zendesk which is easier to use.
Responsive, helpful ticket system ever
What do you like best about the product?
The efficiency and always up to date email that keep me posted, allows me to do immediate update to all stakeholders and upper management.
What do you dislike about the product?
The incident did impact our customer though they request reached our support but unfortunately no.
What problems is the product solving and how is that benefiting you?
FB integration that caused our customer unable to get our agent reply in FB Private Message, Zendesk Live Chat that allows me to reach Zendesk agent for immediate assistance directly.
Recommendations to others considering the product:
The best system you can find in the market.
Zendesk does everything i need it to do and their help desk is pretty on top of new requests.
What do you like best about the product?
Lots of features, good pricing, answer bot works well.
What do you dislike about the product?
Their pricing structure can be a bit confusing. Other than that it works as advertised.
What problems is the product solving and how is that benefiting you?
SaaS customer ticketing mostly.
Zendesk Chat
What do you like best about the product?
Very efficient and easy to use. We were able to train our new agents quickly.
What do you dislike about the product?
Not really anything we disliked the interface is perfect!
What problems is the product solving and how is that benefiting you?
Basic user questions and problems.
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