Zendesk Suite
ZendeskExternal reviews
6,542 reviews
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Zendesk is power
What do you like best about the product?
Multiple workflow options, very good reports, possibility to oversee teams efficiency
What do you dislike about the product?
More reports would be a great thing for users
What problems is the product solving and how is that benefiting you?
We use Zendesk for written communication internally and externally
Fast, reliable & tailor-made when needed
What do you like best about the product?
The products are reliable in uptime and load handling, and Ultimate is adapting quickly to new technological developments that will help keep your customer support up-to-date. The colleagues from Ultimate are always available for questions and tips and are even ready to build tailor-made solutions for use cases specific to your business.
What do you dislike about the product?
Updates in the pricing scheme happened a bit surprisingly once.
What problems is the product solving and how is that benefiting you?
We are using the Ultimate bot as the go-to-instance for all questions our customers have via Chat and e-Mail. The bot easily answers 2/3 of the chats and 1/3 of e-mails correctly without any employee interaction. This takes a lot of repetetive work off the shoulders of our human colleagues.
Recommendations to others considering the product:
Do not forget to extensively discuss the depth of the integration possibilities for the helpdesk software you use at your organization.
Reduces Inbound Volume
What do you like best about the product?
The dialogue builder and training center
What do you dislike about the product?
After having worked with ultimate.ai to improve the workflows, the only parts I would say are that many upcoming features are not implemented yet, such as being able to provide linked in html format for Zendesk mobile SDK.
What problems is the product solving and how is that benefiting you?
We are using ultimate.ai to catch the larger share of questions which do not require immediate human intervention to answer or solve.
It decreases our inbound volume, and successfully creates follow-up tickets which we can process as time allows. With weekly time and attention, the bot is continuously improving.
It decreases our inbound volume, and successfully creates follow-up tickets which we can process as time allows. With weekly time and attention, the bot is continuously improving.
Great to work with!
What do you like best about the product?
The team were easy to contact, and were always there to provide help, advice and support
What do you dislike about the product?
There were quite a few things that we needed to do on Freshdesk which would have been better/easier if Ultimate AI could provide the service - unsure if this is even possible though
What problems is the product solving and how is that benefiting you?
We are using the Bot to reduce customer contact via Email and Telephone
Recommendations to others considering the product:
Highly recommend
Ultimate.ai - Great Product
What do you like best about the product?
Very easy to set-up with excellent training provided by Ultimate.ai. Their team really took ownership and made the training sessions easy to follow so we were very quickly live,
What do you dislike about the product?
Nothing to dislike. great product and easybto set-up
What problems is the product solving and how is that benefiting you?
We wanted to automate chat conversations with our customers where possible. Ultimate.ai does this very well
Recommendations to others considering the product:
Great product and superb support and set-up training
great product. automation is the future with ultimate.ai
What do you like best about the product?
The ease of automation and the best part isnease of getting started without any hassle.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
I like the way it smoothly integrates with CRMs. Automation is truly at it's best.
What do you dislike about the product?
Nothing that I point my fingers at. It's actually as good as you would expect it to be. A comparison chart of Ultimate vs competitors will be a good to have. It saves time for users.
What problems is the product solving and how is that benefiting you?
Most importantly I was looking for a tool that well integrates to CRM and this does a good job.
Recommendations to others considering the product:
If you are looking for automation and save time, go for it.
It’s nice to work with the Ultimate team. They are friendly knowledgeable and guide well.
What do you like best about the product?
they know their job well and help us learn new things.
What do you dislike about the product?
nothing comes to mind that I wouldn’t like
What problems is the product solving and how is that benefiting you?
we are developing the chatbot to better serve our customers. The people of Ultimate help us solve the problems that have come to the chatbot. I am able to utilize my customer service expertise through a chatbot for our customers.
Recommendations to others considering the product:
The people of Ultimate help us solve the problems that have come to the chatbot. they are also very friendly.
It is very nice and easy to work with ultimate.ai , co-workers are friendly and professional.
What do you like best about the product?
Dashboard is easy to use.Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
What do you dislike about the product?
I would like to have a user manual or instructions in Dashboard.
What problems is the product solving and how is that benefiting you?
Every day customer service topics and how to inform and solve customers questions or problems via our chatbots. Co-workers from ultimate.ai have also customer service backgroud and thats why they understand the importance of customerexperience.
Recommendations to others considering the product:
xx
State of the art tech for CS in Crm
What do you like best about the product?
Crm integration Iand its services provided by ultimate.ai. crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
What do you dislike about the product?
I have not using to mark any type of cons from it. Even I am not using from long time, I mean I am a new user to ultimate.ai so cannot state that there is any problem while implementation or for integration perspective.
What problems is the product solving and how is that benefiting you?
As mentioned above crm integration and maybe my other team members are using omnichannel as well for chatbots and live agent handoff I guess but not sure of omnichannel
It is great to know how customer experience is improved with the use of technology.
What do you like best about the product?
It has improved customer engagement and customer happiness
What do you dislike about the product?
I don't see much except UI can be improved
What problems is the product solving and how is that benefiting you?
Increasing leads
Recommendations to others considering the product:
Go ahead without any second thought
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