Zendesk Suite
ZendeskExternal reviews
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Quick Response!
What do you like best about the product?
I like that the interface is very clean, and that multiple people from my company can use this platform for emails all at the same time.
What do you dislike about the product?
The time "updated" column for tickets does not always seem accurate?
What problems is the product solving and how is that benefiting you?
The problems I am solving are general customer concerns about their orders.
Zendesk Support Suite, a great way for managing all your users
What do you like best about the product?
You can do the system settings in a couple of days and start to respond to your users!
The response time of Zendesk support is speedy; they give us a lot of information to resolve the problem.
The response time of Zendesk support is speedy; they give us a lot of information to resolve the problem.
What do you dislike about the product?
Sometimes all option that zendesk offer can be a problem, but if you check the guide you can find the solution.
What problems is the product solving and how is that benefiting you?
Zendesk support help us to respond at all information request and do this fast and accurate
Clean and easy to manipulate!
What do you like best about the product?
The simplicity of the system. I am not a coder by any means but I was able to onboard the system in 60 days for a BRAND NEW team.
What do you dislike about the product?
Since it is very simple, there are some modifications I cannot connect to our daily struggles with consumer affairs. Ticketing system is great but the fulfillment piece is quite bare.
What problems is the product solving and how is that benefiting you?
efficiency and transparent data
Recommendations to others considering the product:
Be prepared to have a vision of what you want in a system. Map out your data stream and processes as this system is not built for you. If you pay extra, you have obtain support in the build and the dev's are awesome to work but it can be costly.
it's very frustrating, each piece feels very disconnected and there are a lot of missing features
What do you like best about the product?
there isn't anything about zendesk that i particularly "like," i feel like everything is mediocre / could be better
What do you dislike about the product?
everything is so disconnected. you advertise an "omnichannel experience" with agent workspace, but that doesn't include SMS and requires outside integrations for everything else anyways.
there are so many essential features that are missing, and when i find feature requests in the forums, they're all from years ago with no recent updates from Zendesk.
there are so many essential features that are missing, and when i find feature requests in the forums, they're all from years ago with no recent updates from Zendesk.
What problems is the product solving and how is that benefiting you?
we use it to communicate with customers and provide customer service, not sure what else i can say about that lol
Zendesk Review
What do you like best about the product?
I love how you can tie it all together, KB,- tickets and chats.
What do you dislike about the product?
I need to have an external API call for real-time monitoring so I can display on reader boards.
What problems is the product solving and how is that benefiting you?
Live chat
Amazing as always...
What do you like best about the product?
The availability and the effort to make sure the issue was solved.
What do you dislike about the product?
Nothing to report, although would be great to have the option to talk (voice) instead of writing.
What problems is the product solving and how is that benefiting you?
Zendesk is essential for our operations in terms of Customer Support, we can have a better CRM and also an organized team.
Zendesk is also vital to make any decision when it comes to SWORD strategies for the future and get to know better our customers.
Zendesk is also vital to make any decision when it comes to SWORD strategies for the future and get to know better our customers.
Good experience
What do you like best about the product?
Very intuitive, easy way to manage different issues
What do you dislike about the product?
There is no unsend option. A 10 -20 second delay would be welcome
What problems is the product solving and how is that benefiting you?
All kinds of customer issues.
Recommendations to others considering the product:
Go for it
fast and simple service
What do you like best about the product?
the chat portal and their supporting service
What do you dislike about the product?
some features are not working in my area zone (Kuwait), Like Zendesk Talk
What problems is the product solving and how is that benefiting you?
only the issue of unavailablty of zendesk service availablty in my area zone of Kuwait, I already contacted the support team of zendesk and I hope that they can help in this case.
Makes the Customer Success role a Breeze!
What do you like best about the product?
I like how easy it is to customize for what our organization needs. The API integrations are seamless and allowed for us to use widgets and tools within the zendesk interface, making it the only application our reps needed to handle all customer interactions.
What do you dislike about the product?
I haven't found any yet, there are a lot of options, but if you spend a little time in the training guides, you will see how dummy proof they've made the software.
What problems is the product solving and how is that benefiting you?
This tool has taken what we used to do with 3 separate services and combined it all into one. We actually ended up saving money overall by moving to ZenDesk Suite!
Recommendations to others considering the product:
This is a best in class tool. While it may seem pricey at first, look at all the tools you are using and see how zendesk can replace most of them, leading to an overall cost savings.
Fast and helpful support - Easy to use product
What do you like best about the product?
Zendesk is an excellent ticketing service. We use it across the board for our company, both for external and internal facing requests. It can track anything from SLAs to ticket types, and the primary services on it are straightforward. The tricky part is setting up multiple brands if you use Zendesk for numerous departments (like we do).
What do you dislike about the product?
Setting up numerous brands in one Zendesk account can be difficult.
What problems is the product solving and how is that benefiting you?
We are using Zendesk for external and internal support. I use it for IT requests, and our other departments use it for customer tickets. Benefits include tracking SLAs, common ticket types, and the Explore Dashboard for ticket metrics.
Recommendations to others considering the product:
Make sure to read the documentation before setup.
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