Zendesk Suite
ZendeskExternal reviews
6,542 reviews
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Lovely and fruitful support
What do you like best about the product?
Explanatory and detailed responses that was given was amazing
What do you dislike about the product?
Everything was good did not dislike anything for now
What problems is the product solving and how is that benefiting you?
We needed support on offline forms spam email and the way to stop the spamming.
Recommendations to others considering the product:
Entirely go with Zendesk they are lovely....
10/10
What do you like best about the product?
Omni channel experice, rich data.easy ticket flow. very easy to manage agents, set and maintain KPI's, SLA's etc.
What do you dislike about the product?
Very little! Data can be come very intricate but this is hardly a downside.
What problems is the product solving and how is that benefiting you?
Ability to so efficiently resolve customer issues by making it so easy to manage comms with customers.
Recommendations to others considering the product:
Give it a try!
Good Basic-to-Medium Functionality, Shortcomings for Complex and Large-Scale Setups
What do you like best about the product?
The rule setting is very powerful with triggers and automations. It's also easy to scale ticketing workflows to larger teams.
What do you dislike about the product?
There are a lot of shortcomings in many of the features, meaning that there is frequently some desired function that is missing or inadequate. Often times you'll see feature requests from on Zendesk's support site that were submitted years ago, but still remain unresolved. This becomes more troublesome as your setup grows and becomes more complex.
What problems is the product solving and how is that benefiting you?
We solve our customer ticketing needs with ZD Support.
Zendesk: Good start
What do you like best about the product?
Lots of good things to use with the basic package.
What do you dislike about the product?
Too many screens that have to be opened in order to do various functions. Keep it all in one window or interface.
What problems is the product solving and how is that benefiting you?
Basic help needs. Benefits are easier information divulgence.
Decent Product, Good Support
What do you like best about the product?
The support options are well designed (excluding phone support which doesn't ever seem to connect with anyone). The Chat responses are reasonably quick, and email responses are articulated clearly.
What do you dislike about the product?
The lack of phone support, and their KBA is hard to use effectively.
What problems is the product solving and how is that benefiting you?
Zendesk handles all of our ticketing, email, and chat support.
Great product & a great team behind it
What do you like best about the product?
Their interface is intuitive and easy to use, and the staff is very friendly, helpful and professional. Big plus for useful continuous improvement too.
What do you dislike about the product?
We haven't encountered any real downsides of the product, only minor issues, like some lag on the website.
What problems is the product solving and how is that benefiting you?
Ultimate.ai's chatbot helps managing the workload for customer service by deflecting chats and decreases waiting time for customers. The possibility of integrations is another great opportunity to deflect chats.
u.ai Review
What do you like best about the product?
Apart from the functioning of the bot, in general, I like that the Backoffice is very user friendly and it is easy to navigate through all the settings
What do you dislike about the product?
Mostly the long loading times on the page sometimes
What problems is the product solving and how is that benefiting you?
We are getting rid of queries that do not necessarily need agent interaction and are able to automate more and more with integrations without completely losing the personal touch.
User friendly and very efficient, enjoyable to work with
What do you like best about the product?
I enjoy building dialogues and using the different features, being able to train the bot in various topics
What do you dislike about the product?
I have only been using the product for a short time and have found nothing I dislike at this point
What problems is the product solving and how is that benefiting you?
Deflecting contact that comes through to our agents.
Happy to Help
What do you like best about the product?
The help articles combined with excellent customer service were beneficial.
What do you dislike about the product?
I didn't appreciate the amount of time it took to resolve the issue, which ended up not being Zendesk's fault anyway.
What problems is the product solving and how is that benefiting you?
I was working with email integration with Sell. I realized that not only did I submit a service request, but I was then sent articles related to the issue and was followed up on by a representative.
Zendesk Support Was Very Helpful and Cooperate
What do you like best about the product?
My account was not fully activated and was having a lot of errors, I reached out to support and discussed everything in detail. The support agent patiently addressed my concerns and fixed the issues in my account, very satisfied with the service and product. BEST PLATFORM!
What do you dislike about the product?
They are best in what they do, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
I am trying to automate the support process for my product using Zendesk Support Suit, I have got access to the complete infrastructure of managing my customer at a great level.
Recommendations to others considering the product:
I would recommend new startups and businesses to consider Zendesk for their support management and automation, I have compared most of the products but none of them is as Zendesk is.
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